---
title: 'Customer Support Associate at Junction'
canonical: 'https://feeny.ai/job/customer-support-associate-junction-us-east-coast-7z83p1e1g2da'
type: 'job'
last_seen: '2026-10-21'
---

# Customer Support Associate at Junction

- **Company:** Junction
- **Location:** US East Coast
- **Compensation:** $50k–$70k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-21
- **Apply:** https://jobs.ashbyhq.com/junction/6afc9b43-0030-4e19-97b3-68fb05d8437e

## Job description

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant. Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease. If you're passionate about how technology can supercharge healthcare, you’ll fit right in. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.

Short on time? TL;DR

- You: An empathetic and driven problem solver with 2+ years of SaaS support experience, who brings calm and clarity when things get chaotic
- Us: A fast-growing, remote-first healthcare infrastructure company powering lab testing and wearable connectivity for digital health companies
- Compensation: $50K–$70K
- Location: Remote, must be based in the US Eastern Time zone

## Why we need this role

Junction does lab-ordering infrastructure, which means when something goes wrong for one of our customers, it isn’t an inconvenience in an app. Behind most tickets is a patient waiting on a blood test, and a result that might change what happens next for them. Our customers rely on us to get those patients their results without friction, and as they grow, so does our support volume. You’ll join our Tier 1 team as part of the first line for every ticket that comes in, from a quick how-to question to a stuck lab order. You’ll take high-volume, operational work end-to-end, resolve most of it directly, and hand off the rest with the context already gathered.

## What you’ll be doing day to day

- Owning customer issues from start to solution
- Investigate and resolve customer-reported issues methodically. The most common question is “where are my results?”, and the answer could be a partial result, a canceled order, or a needed redraw
- Support customers across their full journey, from onboarding through ongoing troubleshooting
- Running a high-volume operational queue
- Triage, prioritize, and escalate tickets so the right issue gets to the right person, fast
- Call labs, mobile phlebotomy vendors, and other service providers directly to track down results, correct patient details, and drive timely resolution
- Communicating with clarity and care
- Write and speak with empathy and precision, especially when things are messy: on tickets, in Slack, and on calls
- Working across teams
- Partner with product, engineering, operations, and customer success to unblock issues quickly, and ask for help early when you need it
- Building the knowledge base
- Document what you learn so the next customer (and the next teammate) gets an answer faster

## Who you are

- You have 2+ years of support experience at a B2B2C SaaS company, ideally in a structured support environment
- You’re hands-on in identifying, reproducing, and resolving customer-reported issues. You take full ownership of an issue and follow through until its resolved
- You’ve worked at a small or mid-size company, and you’re comfortable operating without a playbook or loads of documentation
- You thrive when working a busy queue, and you take pride in closing tickets well and quickly
- You’re calm, empathetic, and accurate in how you communicate, both in writing and verbally
- When something’s repetitive, you build a better way to do it. You’re excited to use AI and other tools to solve problems, not just to work through them faster

Nice to have, but not required: healthcare or diagnostics experience, or familiarity with APIs You don’t need to tick every box to fit in here. If the problems we’re solving genuinely interest you and you know you can contribute, we’d love to talk.

- Your salary is dependent on your location and experience level
- Equity (extended exercise post 2 years of employment)
- Company and team offsites
- Monthly learning budget of $150 for personal development and productivity
- $100 monthly wellness budget
- Flexible, remote-first working, including $1K for home office equipment
- Coworking budget
- 36 days paid time off (including bank holidays)
- Premium healthcare coverage
- 4% monthly contribution to pension/401k
- Yearly blood test on us
- Enhanced parental, foster, and adoption leave

Important details before applying:

- We only hire folks physically based in GMT and EST timezones
- We do not sponsor visas right now given our stage

## About Junction

## Company Overview
- **One-liner**: Junction provides a unified API that connects healthcare organizations to nationwide lab networks and 300+ connected devices, streamlining diagnostic data and operations.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, United States
- **Founded**: 2021
- **Founders**: Maitham Dib

## Core Business
- **Industry**: Healthcare technology / Infrastructure (Hospitals and Health Care)
- **Target customers**: B2B – digital health clinics, virtual-first care platforms, EHR/EMR providers, consumer diagnostics & wellness companies
- **Mission**: “Building better infrastructure to reduce the cost of predicting and managing chronic diseases by 100x.” ([junction.com/app/careers](https://www.junction.com/app/careers))

## Products & Services
- **Unified API for Labs and Devices**: A single integration that enables lab test ordering (walk-in, at-home, mobile phlebotomy across all 50 states) and continuous device data monitoring from 300+ wearables and medical devices.
- **Automated Workflows & Operations Support**: Patient reminders, result tracking, exception handling – available 6 days a week to reduce manual administrative work for care teams.
- **Lab Testing Infrastructure**: Access to a nationwide lab network (including LabCorp and Quest) with transparent pricing, white-labeled test ordering, kit logistics, and results delivery.
- **Device Data Monitoring**: Converts raw device data into clinically relevant insights, with predictive AI insights coming soon.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed.
- **Key Metric**: $18M in total funding (Series A, led by Creandum, with participation from Y Combinator, Point Nine, Amino Collective, and Inflect Health). See [junction.com/post/series-a](https://www.junction.com/post/series-a).
- **Notable Investors / Partners**: Creandum, Y Combinator, Point Nine, Amino Collective, Inflect Health; customers include Hims, Calm, Superpower, Found, Parsley Health, Evidation.
- **Growth Signals**:
  - Over 6 million lab tests and 3.5 million+ patients served via device data.
  - Supports 500K+ lab tests annually with 2 million+ connected devices.
  - Serves 140+ healthcare organizations.
  - Headcount: ~40+ (spread across EST and GMT timezones); active job postings and quarterly growth of +233% in postings ([linkedin.com/company/junctionapi](https://www.linkedin.com/company/junctionapi)).

## Competitive Advantages
- **Single API for labs and devices** – eliminates the need for multiple integrations (typically 6+ months of build work replaced by weeks).
- **Nationwide lab coverage** (all 50 states) with built-in compliance (HIPAA, SOC 2 Type II, ISO 27001, GDPR ready).
- **Operational support included** – reduces support hours by 62% and engineering costs by an average of $150K per customer.
- **White-labeled, embeddable workflows** – allows customers to launch their own diagnostics products quickly without building infrastructure.

## Strategic Focus
- **Scale the platform** and expand the API network to enable smarter, more connected patient care.
- **Launch predictive AI insights** on continuous device data.
- **Grow the team** (actively hiring across engineering, sales, customer success, and people functions) with a remote-first, timezone-specific approach.
- **Shift from fragmented systems to a connective infrastructure layer** for labs, devices, and data.

## Why Work Here
- **Culture**: Mission-driven, fast-paced startup building foundational healthcare infrastructure. Team of 40+ distributed across EST and GMT timezones.
- **Remote / Hybrid**: Remote-first; open roles are tagged by timezone (e.g., EST, GMT) and some positions in NYC Metro are hybrid.
- **Notable perks**: Opportunity to impact millions of patient journeys directly; modern tech stack; strong engineering culture focused on speed and quality.
- **Values**: “Believe healthcare should look different,” work at “breakneck speed,” and “reduce the cost of predicting and managing chronic diseases by 100x.”

## Sources
1. [junction.com (homepage)](https://www.junction.com/)
2. [junction.com/app/careers](https://www.junction.com/app/careers)
3. [linkedin.com/company/junctionapi](https://www.linkedin.com/company/junctionapi)
4. [junction.com/post/series-a](https://www.junction.com/post/series-a)

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