--- title: 'Customer Support Associate (Maternity Leave Cover) at CreativeX' canonical: 'https://feeny.ai/job/customer-support-associate-maternity-leave-cover-creativex-london-england-2whmmwf0waqn' type: 'job' last_seen: '2026-09-09' --- # Customer Support Associate (Maternity Leave Cover) at CreativeX - **Company:** CreativeX - **Location:** London England, United Kingdom - **Posted:** 2026-08-27 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/creativex/jobs/6167013004 ## Job description Customer Support Associate - Maternity Leave Cover (~September 2026 - July 2027) Job Location: London Salary: 35-40k GBP Unfortunately, we are not able to offer visa sponsorship at this time. ## About CreativeX CreativeX is creating a new category of marketing. We are working with the best marketers in the world to build a new global standard for creative analytics. Our technology helps the world's biggest, and best loved brands make effective, data-driven creative decisions using our AI-driven SaaS technology. And we’re doing it at a global scale. ## About the role The Customer Experience team at CreativeX delivers a world-class client experience through strategic account management, innovative technical solutions, and timely, high-impact support. As a Customer Support Associate, you’ll provide hands-on, day-to-day technical support to our users, becoming a product expert and trusted partner. We’re looking for someone who thrives in a fast-paced, high-growth environment, someone who is intellectually curious, takes initiative, and acts with urgency when resolving client issues. You’ll play a key role in supporting our expanding client base while helping to improve and scale support operations. What you’ll be doing: - Providing responsive, tactical support to users by resolving product queries via email or chat - Becoming a subject-matter expert and owner of our platform and tools - Triaging and escalating bugs, technical issues, and high-priority client concerns - Surfacing client feedback to internal stakeholders to help inform product improvements - Collaborating closely with cross-functional teams (Product Ops, Engineering, Client Success) to resolve support-related issues - Contributing to support documentation and process improvements including the development and implementation of Agentic (AI) workflows - Proactively identifying opportunities to improve client experience and user education through operational insights What we’re looking for: - 1–3 years in a customer support or technical support role within a SaaS or tech-driven environment - Experience supporting enterprise-level customers or working in high-volume support queues - Demonstrated ability to operate with urgency and accountability - Proven intellectual curiosity, proactive mindset, and strong problem-solving skills - Comfortable navigating ambiguity and asking the right questions to get to resolution Excellent written and verbal communication skills, with an ability to distill complex issues into clear updates - Familiarity with support and ticketing systems (e.g., Zendesk, Intercom, JIRA) Experience working at a Series A or B startup is a strong plus At CreativeX we encourage applicants of all backgrounds and identities to apply for roles that align with their own interests and career trajectory. If you meet a majority of the qualifications above and see yourself in this role, we would love to see your application! What we offer: 🍎Private Medical Insurance and Health Cash Plan (UK) ✈️ Generous time off + bank holidays 📚 Education budget to be used for individual learning experiences or grouped with your team for joint learning 🧘 Annual subscription to Calm and Headspace for your mental wellbeing 🎟 Monthly coaching to talk to a trained professional about career goals, relationships, and personal development 💵 Competitive salary and commission plan including stock options, as we believe that everyone should have a stake in the business 🍼 4-month full pay parenting leave for all employees who have been with the company for one (1) year 🪴 Workplace pension scheme provided via a tax-efficient Salary Sacrifice arrangement CreativeX provides equal employment opportunities for all applicants and employees. ## About CreativeX ## Company Overview - **One-liner**: CreativeX powers creative excellence for the world’s most loved brands by analyzing creative at scale, using data to unify creative, content, and media measurement. - **Entity Type**: Private (funding stage not disclosed) - **Headquarters**: New York, New York, United States (with offices in London, UK and Portland, Oregon, USA) - **Founded**: 2015 - **Founders**: Anastasia Leng (CEO) ## Core Business - **Primary industry**: Creative analytics / Marketing technology (MarTech) - **Target customers**: B2B; global Fortune 500 brands and enterprise marketers (e.g., Unilever, Mondelez, Nestlé, Heineken, Mars, Bayer, Google) - **Mission or purpose**: “To elevate creative expression through data” and to help marketers make smarter, data-driven creative decisions. ## Products & Services - **CreativeX Platform**: A SaaS analytics solution that provides impartial measurement of creative content. It helps brands score creative assets for consistency and effectiveness, optimize media activation, streamline content production, and enhance creative development. Key metric: Creative Quality Score (CQS) linked to business outcomes. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Annual Revenue not disclosed; total funding not disclosed (private company) - **Notable Investors/Partners**: Not named in public sources; clients include Nestlé, Bayer, Mars, Unilever, Mondelez, Heineken, ABI, Google - **Growth Signals**: - Used by multiple Fortune 500 brands - Global presence with offices in New York, London, and Portland - Active hiring (9 open roles as of latest data) - Reported client results: +74% ROAS for Nestlé on Meta, +107% brand lift for Bayer on YouTube, +33% sales lift for Mars on TikTok (via NCSolutions) ## Competitive Advantages - **Impartial, data-driven measurement** that connects creative decisions directly to performance outcomes (ROAS, brand lift, sales lift) - **Scalable AI/analytics** that can analyze creative content across global campaigns - **Proven enterprise traction** with major CPG and tech brands ## Strategic Focus - Scaling “Creative Excellence” by enabling brands to consistently deliver the right creative idea across all channels and markets - Unifying creative, content, and media measurement into a single platform - Expanding partnerships and product capabilities to serve more enterprise clients ## Why Work Here - **4-day work week** with “Elevate Fridays” dedicated to personal growth and focus - **Fully paid medical, dental, and vision** (US); private medical insurance (UK) - **Unlimited PTO** (US) or generous time off (UK) - **4-month full pay parenting leave** after one year of employment - **Stock options** for all employees - **Professional development budget** and monthly coaching - **Mental health subscriptions** (Calm, Headspace) - **Remote-friendly** with offices in New York, London, and Portland; hybrid/remote options per role - **Culture**: “Thoughtful, Innovative, Curious”; values include constructive dissent, outcome-focused work, and inclusivity (CEO emphasises belonging for all labels) - **Global, diverse team** with regular “CreativeX Ideas” learning sessions ## Sources 1. [creativex.com/company](https://www.creativex.com/company) 2. [creativex.com/careers](https://www.creativex.com/careers) 3. [creativex.com](https://www.creativex.com/) 4. [job-boards.greenhouse.io/creativex](http://job-boards.greenhouse.io/creativex) 5. [builtin.com/company/creativex](https://builtin.com/company/creativex) ## Other roles at CreativeX - [Content Marketing Manager](https://feeny.ai/job/content-marketing-manager-creativex-london-england-244mszp46q09) — London England, United Kingdom - [Sales Development Representative (NY/London)](https://feeny.ai/job/sales-development-representative-ny-london-creativex-london-or-sry91qh0drfp) — London OR, NY - [Product Marketing Lead](https://feeny.ai/job/product-marketing-lead-creativex-united-states-united-kingdom-e11xhmymm347) — United States / United Kingdom - [Client Success Manager (NYC/London)](https://feeny.ai/job/client-success-manager-nyc-london-creativex-london-or-gc57vnn0mj2d) — London OR, NY - [Partnerships Director](https://feeny.ai/job/partnerships-director-creativex-london-or-j5jhv84q3z8k) — London OR, NY - [Global Client Partner](https://feeny.ai/job/global-client-partner-creativex-new-york-new-york-964x34h1mq1r) — New York New York, United States