---
title: 'Customer Support Associate – Operations at Convera'
canonical: 'https://feeny.ai/job/customer-support-associate-operations-convera-pune-hsj2j6kd0428'
type: 'job'
last_seen: '2026-09-24'
---

# Customer Support Associate – Operations at Convera

- **Company:** Convera
- **Location:** Pune, India
- **Posted:** 2026-09-21
- **Last confirmed live:** 2026-09-24
- **Apply:** https://job-boards.eu.greenhouse.io/convera/jobs/4970178101

## Job description

## Role- Customer Support Associate- Operations

Location- Pune- WFO Shifts- 5:30 AM IST to 2:30 PM IST

At Convera, we are looking for a detail-oriented and customer-focused professional to manage pre- and post-payment queries from internal and external customers. The role involves handling customer requests through cases and emails, with occasional phone interactions, processing transactions and payments, preparing reports, and ensuring all activities are completed within agreed SLAs, quality standards, compliance, and regulatory requirements.

The role requires strong coordination with Front Office and internal teams to ensure smooth payment processing and deliver a high level of customer service.

## Key Responsibilities

- Handle online requests and queries from internal and external customers related to pre- and post-payment activities.
- Manage customer requests through cases, emails, and occasional phone calls, ensuring timely resolution within agreed SLAs.
- Key in and process financial transactions and payments accurately and within defined timelines.
- Prepare, analyze, and provide daily/regular reports to internal and external stakeholders.
- Work closely with Front Office teams to resolve customer queries and provide high-quality customer service.
- Perform daily operational controls and checks to ensure smooth and accurate processing.
- Identify and escalate any operational issues or concerns to the appropriate internal teams.
- Coordinate with other internal departments to resolve processing issues and ensure timely closure.
- Ensure all activities comply with applicable internal policies, compliance requirements, and regulatory standards.
- Maintain high levels of accuracy, quality, and customer service across all activities.
- Work effectively both independently and as part of a team, across office and remote working environments.

## Skills & Experience

- Experience in Payments Operations, Banking Operations, Financial Operations, Customer Operations, or a related domain.
- Good understanding of payment processing and transaction handling.
- Strong customer service and stakeholder management skills.
- Good written and verbal communication skills.
- Strong attention to detail and ability to maintain high accuracy while processing transactions.
- Ability to work within defined SLAs, quality standards, and operational controls.
- Good analytical and reporting skills, with the ability to review and interpret operational data.
- Strong problem-solving and issue-resolution skills.
- Good understanding of compliance and regulatory requirements in a financial services environment.
- Ability to manage multiple requests and priorities in a fast-paced environment.
- Strong team collaboration skills with the ability to work independently when required.
- Good working knowledge of MS Excel and other standard office tools would be an advantage.

## About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. With decades of expertise and innovative payment solutions, we help organizations move money smarter and more efficiently across the globe.

We’re proud to support a diverse range of customers—from small businesses to global institutions—and we’re equally committed to building a workplace that values inclusion, collaboration, and growth.

## What We Offer

- Competitive salary
- Career development in a global organization
- Flexible working approach
- A supportive and inclusive team environment

Ready to Apply?

If you’re ready to build a rewarding career helping students succeed while delivering exceptional support, we’d love to hear from you.

## #LI-AM1

## About Convera

## Company Overview
- **One-liner**: Convera provides cross-border B2B payment and foreign exchange solutions, processing over $190 billion in annual turnover for tens of thousands of businesses worldwide.
- **Entity Type**: Private (owned by Goldfinch Partners, LLC and The Baupost Group, LLC)
- **Headquarters**: United States (global offices in 31 cities across 19 countries)
- **Founded**: 2021 (rebranded from Western Union Business Solutions)
- **Founders**: Not applicable (corporate spin-off; CEO Patrick Gauthier)

## Core Business
- **Primary industries**: Cross-border payments, foreign exchange (FX) risk management, financial technology (fintech)
- **Target customers**: B2B – small businesses, mid-market enterprises, educational institutions, financial institutions, law firms, manufacturing firms, non-governmental organizations (NGOs)
- **Mission or purpose**: “To push payments into the future by making them safer, faster and more accessible around the world – ensuring customers unlock the full potential of digital commerce.” [convera.com/about-us](https://convera.com/about-us/)

## Products & Services
- **GlobalPay Platform**: A secure digital platform to send and receive international business payments in over 140 currencies across 200+ countries and territories. Integrates with ERP systems via API. Available also for student payments. [convera.com](https://convera.com/)
- **FX Hedging Solutions**: Forward contracts, FX options, and FX swaps to help businesses manage currency risk and stabilize cash flow. [convera.com/about-us/about-convera-faq](https://convera.com/about-us/about-convera-faq/)
- **Multi-Currency Virtual Accounts**: Hold and manage balances in multiple currencies without needing foreign bank accounts.
- **Specialized Industry Solutions**: Tailored payment workflows for sectors including education, legal, workforce payments, and manufacturing. [convera.com](https://convera.com/)

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Processed over **USD 190 billion in turnover** in 2025; annual total payment volume exceeds $170 billion. [convera.com](https://convera.com/)
- **Notable Investors / Partners**: Owned by **Goldfinch Partners, LLC** and **The Baupost Group, LLC**; payment network of over 50 bank partners and 500+ bank accounts. [convera.com/about-us/about-convera-faq](https://convera.com/about-us/about-convera-faq/)
- **Growth Signals**: 1,900+ employees across 31 global offices; expanded from Western Union Business Solutions heritage with significant reinvestment in technology and product innovation; tens of thousands of active customers worldwide. [convera.com/about-us](https://convera.com/about-us/)

## Competitive Advantages
- **Decades of FX expertise** combined with modern payments technology (API integrations, ERP connections).
- **Extensive network**: Direct bank relationships in over 200 countries/territories, supporting 140+ currencies.
- **Rigorous compliance and fraud prevention** (regulatory and security certifications not explicitly detailed but emphasized).
- **Comprehensive hedging toolkit** (forwards, options, swaps) – rare for non-bank providers to offer such breadth.
- **Scale & stability**: Backed by major private equity owners and processing high-value daily transactions.

## Strategic Focus
- Continuing to invest in **product innovation and technology** to make cross-border payments faster, simpler, and more transparent.
- Deepening **industry-specific solutions** (education, legal, NGOs) and expanding direct integrations with enterprise resource planning systems.
- Growing **payment network capabilities** (including emerging payment rails like SWIFT Go, RTGS, ACH, SEPA) and expanding multi-currency collection options.
- Strengthening **global compliance and risk management** to serve regulated customer segments.

## Why Work Here
- **Culture**: “Growth-minded, results-oriented people with big ideas” – emphasis on collaboration, innovation, and customer-first mentality. [convera.com/about-us/careers](https://convera.com/about-us/careers/)
- **Work flexibility**: Hybrid and remote options available depending on role; “Work From Home” listings in job board. [job-boards.eu.greenhouse.io/convera](https://job-boards.eu.greenhouse.io/convera/)
- **Global footprint**: 31 offices in 19 countries, offering truly international career mobility.
- **Benefits**: Comprehensive global benefits including health & wellness (medical, dental, vision), mental health support via EAP, retirement/pension plans, flexible paid time off, wellness days, and paid volunteer day. [convera.com/about-us/careers](https://convera.com/about-us/careers/)
- **Meaningful work** : Helping businesses navigate global trade and payments, with a mission that combines technology, commerce, and social good.
- **Growth opportunities**: 59 open roles listed (as of search date) spanning engineering, sales, business development, and operations across multiple locations. [job-boards.eu.greenhouse.io/convera](https://job-boards.eu.greenhouse.io/convera/)

## Sources
1. [convera.com/about-us](https://convera.com/about-us/)
2. [convera.com/about-us/careers](https://convera.com/about-us/careers/)
3. [convera.com](https://convera.com/)
4. [convera.com/about-us/about-convera-faq](https://convera.com/about-us/about-convera-faq/)
5. [job-boards.eu.greenhouse.io/convera](https://job-boards.eu.greenhouse.io/convera/)

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