---
title: 'Customer Support Associate - Warsaw (hybrid) - Fluent in Polish and English at Convera'
canonical: 'https://feeny.ai/job/customer-support-associate-warsaw-hybrid-fluent-in-polish-and-english-convera-6gmppew3k9t7'
type: 'job'
last_seen: '2026-09-24'
---

# Customer Support Associate - Warsaw (hybrid) - Fluent in Polish and English at Convera

- **Company:** Convera
- **Location:** Warsaw, Poland
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-09-24
- **Apply:** https://job-boards.eu.greenhouse.io/convera/jobs/4962174101

## Job description

Customer Care Associate – Warsaw (hybrid) – Fluent in Polish and English

The Associate Customer Care role delivers high-quality, professional customer support while also supporting dealing desk transaction processing and collections-related activities.

Working with limited guidance, the hybrid associate applies established processes and tools and follows regulatory requirements to resolve customer enquiries, process transactions, and progress or collect overdue balances. The role requires strong judgment, accuracy, and customer focus, with clear escalation of higher-risk, complex, or sensitive matters to senior team members.

You will be responsible for:

- Handle inbound and outbound customer interactions across phone, case and digital service channels.
- Resolve customer enquiries and issues using established processes, policies, and product knowledge, driving First Contact Resolution where possible.
- Process customer transactions accurately and efficiently in line with deal desk procedures and within service level agreements.
- Support sales, treasury, and internal partners by executing defined transactional and dealing requests.
- Investigate overdue balances and reconcile outstanding items using approved systems and tools.
- Communicate with customers professionally and sensitively regarding payments, account payables, or transaction outcomes.
- Maintain accurate and complete records in case management, transaction, and collections systems to ensure auditability and reporting.
- Apply sound judgment within defined authority levels, escalating complex, sensitive, or high-risk issues appropriately.
- Ensure consistent adherence to regulatory, legal, and compliance requirements in all customer and transaction activities.
- Manage workloads and case queues to meet defined KPIs, SLAs, and quality standards.
- Prioritize tasks and cases effectively based on urgency, risk, and service level commitments.

Problem Solving & Continuous Improvement

- Use structured problem-solving techniques to investigate multi-step customer issues or transaction discrepancies.
- Identify and address recurring issues, exceptions, or process gaps across customer support, deal desk, or collections activity.
- Raise observations and improvement suggestions to senior team members, supervisors or managers.
- Support data quality, reporting, and trend analysis through timely and accurate case updates.
- Take ownership of customer cases from initiation through resolution within defined authority levels.
- Deliver work in line with defined quality standards, minimizing errors and rework.
- Identify potential risks or anomalies and escalate in line with control frameworks.

Teamwork & Collaboration

- Collaborate with peers and internal stakeholders to deliver efficient end-to-end customer outcomes.
- Actively participate in team meetings, quality reviews, and performance discussions.
- Support onboarding and training of new colleagues through knowledge sharing and peer coaching.
- Provide timely and clear updates to internal stakeholders on case status or transaction progress.

You should apply if you have:

- Customer-centric mindset with high levels of professionalism and resilience as well as strong service focus.
- Fluency in Polish and English is a must have.
- If you have additional language skills, such as German, French, Spanish, Czech or Italian, this would be considered an advantage.
- Experience in customer support, operations, deal desk, or transactional roles.
- Strong attention to detail and data accuracy.
- Ability to remain effective under pressure while managing complex or sensitive customer situations.
- Excellent written and verbal communication skills, including explaining complex or regulated information clearly.
- Proven ability to follow defined processes and procedures while applying sound judgment.
- Ability to manage multiple work types in a fast-paced, case-driven environment.
- Continuous improvement mindset and willingness to learn.

## About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

- Market competitive monthly salary dependent on level of experience; maximum PLN 100,000 per annum.
- Great career growth and development opportunities in a global organization.
- A flexible approach to work (hybrid 2-3 days in the office).
- Generous insurance (health, disability, life).
- Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption).
- 3 “wellness days” off per year.
- Paid time off for volunteering opportunities / charity (5 days per year).

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

Apply now!

## #LI-EW2

## About Convera

## Company Overview
- **One-liner**: Convera provides cross-border B2B payment and foreign exchange solutions, processing over $190 billion in annual turnover for tens of thousands of businesses worldwide.
- **Entity Type**: Private (owned by Goldfinch Partners, LLC and The Baupost Group, LLC)
- **Headquarters**: United States (global offices in 31 cities across 19 countries)
- **Founded**: 2021 (rebranded from Western Union Business Solutions)
- **Founders**: Not applicable (corporate spin-off; CEO Patrick Gauthier)

## Core Business
- **Primary industries**: Cross-border payments, foreign exchange (FX) risk management, financial technology (fintech)
- **Target customers**: B2B – small businesses, mid-market enterprises, educational institutions, financial institutions, law firms, manufacturing firms, non-governmental organizations (NGOs)
- **Mission or purpose**: “To push payments into the future by making them safer, faster and more accessible around the world – ensuring customers unlock the full potential of digital commerce.” [convera.com/about-us](https://convera.com/about-us/)

## Products & Services
- **GlobalPay Platform**: A secure digital platform to send and receive international business payments in over 140 currencies across 200+ countries and territories. Integrates with ERP systems via API. Available also for student payments. [convera.com](https://convera.com/)
- **FX Hedging Solutions**: Forward contracts, FX options, and FX swaps to help businesses manage currency risk and stabilize cash flow. [convera.com/about-us/about-convera-faq](https://convera.com/about-us/about-convera-faq/)
- **Multi-Currency Virtual Accounts**: Hold and manage balances in multiple currencies without needing foreign bank accounts.
- **Specialized Industry Solutions**: Tailored payment workflows for sectors including education, legal, workforce payments, and manufacturing. [convera.com](https://convera.com/)

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Processed over **USD 190 billion in turnover** in 2025; annual total payment volume exceeds $170 billion. [convera.com](https://convera.com/)
- **Notable Investors / Partners**: Owned by **Goldfinch Partners, LLC** and **The Baupost Group, LLC**; payment network of over 50 bank partners and 500+ bank accounts. [convera.com/about-us/about-convera-faq](https://convera.com/about-us/about-convera-faq/)
- **Growth Signals**: 1,900+ employees across 31 global offices; expanded from Western Union Business Solutions heritage with significant reinvestment in technology and product innovation; tens of thousands of active customers worldwide. [convera.com/about-us](https://convera.com/about-us/)

## Competitive Advantages
- **Decades of FX expertise** combined with modern payments technology (API integrations, ERP connections).
- **Extensive network**: Direct bank relationships in over 200 countries/territories, supporting 140+ currencies.
- **Rigorous compliance and fraud prevention** (regulatory and security certifications not explicitly detailed but emphasized).
- **Comprehensive hedging toolkit** (forwards, options, swaps) – rare for non-bank providers to offer such breadth.
- **Scale & stability**: Backed by major private equity owners and processing high-value daily transactions.

## Strategic Focus
- Continuing to invest in **product innovation and technology** to make cross-border payments faster, simpler, and more transparent.
- Deepening **industry-specific solutions** (education, legal, NGOs) and expanding direct integrations with enterprise resource planning systems.
- Growing **payment network capabilities** (including emerging payment rails like SWIFT Go, RTGS, ACH, SEPA) and expanding multi-currency collection options.
- Strengthening **global compliance and risk management** to serve regulated customer segments.

## Why Work Here
- **Culture**: “Growth-minded, results-oriented people with big ideas” – emphasis on collaboration, innovation, and customer-first mentality. [convera.com/about-us/careers](https://convera.com/about-us/careers/)
- **Work flexibility**: Hybrid and remote options available depending on role; “Work From Home” listings in job board. [job-boards.eu.greenhouse.io/convera](https://job-boards.eu.greenhouse.io/convera/)
- **Global footprint**: 31 offices in 19 countries, offering truly international career mobility.
- **Benefits**: Comprehensive global benefits including health & wellness (medical, dental, vision), mental health support via EAP, retirement/pension plans, flexible paid time off, wellness days, and paid volunteer day. [convera.com/about-us/careers](https://convera.com/about-us/careers/)
- **Meaningful work** : Helping businesses navigate global trade and payments, with a mission that combines technology, commerce, and social good.
- **Growth opportunities**: 59 open roles listed (as of search date) spanning engineering, sales, business development, and operations across multiple locations. [job-boards.eu.greenhouse.io/convera](https://job-boards.eu.greenhouse.io/convera/)

## Sources
1. [convera.com/about-us](https://convera.com/about-us/)
2. [convera.com/about-us/careers](https://convera.com/about-us/careers/)
3. [convera.com](https://convera.com/)
4. [convera.com/about-us/about-convera-faq](https://convera.com/about-us/about-convera-faq/)
5. [job-boards.eu.greenhouse.io/convera](https://job-boards.eu.greenhouse.io/convera/)

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