---
title: 'Customer Support Call Center Agent supporting Nvidia at Sustainable Talent'
canonical: 'https://feeny.ai/job/customer-support-call-center-agent-supporting-nvidia-sustainable-talent-santa-7jqgnv1j5h3r'
type: 'job'
last_seen: '2026-10-18'
---

# Customer Support Call Center Agent supporting Nvidia at Sustainable Talent

- **Company:** Sustainable Talent
- **Location:** Santa Clara, CA
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.greenhouse.io/sustainabletalent/jobs/4743207005

## Job description

Sustainable Talent is partnering with NVIDIA, a global leader that has been transforming computer graphics, PC gaming, and accelerated computing for over 25 years.

We are looking for a Customer Support Call Center Agent to support our client's growing team. This is a full-time (W-2) contract role based in Santa Clara, CA. We offer competitive pay $28/hr - $30/hr  based on factors like experience, education, location, etc. and provide full benefits, PTO, and amazing company culture!

Job Description:

- Answering world-wide incoming calls supporting customers, vendors, addressing inquires, concerns and providing information about products and services.
- Make outbound calls as needed for follow-up support.
- Document and track customer interactions in system, ensuring all information is accurate and up-to-date.
- Resolve customer complaints or issues by identifying the problem and providing appropriate solutions.
- Escalate unresolved issues to higher level support or management when necessary.
- Meet or exceed performance metrics such as call handling time, customer satisfaction and issue resolution.
- Provide product and service information, explain process or policies and guide customers through troubleshooting steps if applicable.
- Handle sensitive or confidential customer information with care adhering to privacy policies.
- Collaborate with team members and supervisor to continuously improve customer service processes.
- Maintain a calm and professional attitude in stressful or high-volume situations.
- Support an influx of customer emails for various customer programs by responding to customers or rerouting to internal support teams.
- Continues training and development with internal sales teams for product updates and support tools.

Qualifications:

- Excellent verbal and written communication skills.
- Strong attendance record is required.
- Ability to handle confidential matters with discretion.
- 3+ years of experience.
- Minimum of a high school diploma or equivalent experience.
- Mature mind-set focusing on being accountable, dependable, and culpable.
- Able to work in a fast-paced environment.
- Flexible with schedule changes, lunch changes, OT, and work assignments.
- Articulate, hard-working, and quick on your feet with the ability to present information concisely.
- Knows how to organize and prioritize work smoothly with good time management.
- Can thoughtfully work both collaboratively and independently with little supervision.
- Critical thinker with excellent problem-solving skills.
- Works well with a variety of people and partners with a positive customer service
- Comfortable using computer systems, CRM software and relevant tools to access customer data and log interactions.

## About Sustainable Talent

Sustainable Talent is a certified woman-owned company specializing in recruitment, consulting, and workforce solutions. We partner with innovative organizations to connect exceptional talent with meaningful opportunities across technology, engineering, operations, and professional services.

## Equal Opportunity Statement

Sustainable Talent is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive workforce and welcome applicants from all backgrounds, experiences, and perspectives.

## About Sustainable Talent

## Company Overview
- **One-liner**: Sustainable Talent designs and operates enterprise-grade contractor workforce programs for Fortune 500 and high-growth companies, combining operational expertise with its proprietary TalentOS platform.
- **Entity Type**: Private (Bootstrapped/Backed by partners; no disclosed funding round)
- **Headquarters**: Miami, Florida, United States
- **Founded**: 2016
- **Founders**: Stephanie Rodis (CEO & Founder)

## Core Business
- Primary industry/industries: Workforce Infrastructure, Business Consulting & Services, HR Technology
- Target customers: Enterprise procurement, global operations leaders, and high-growth organizations (B2B). Client roster includes Microsoft, Amazon, Nvidia, Ford, Uber, and MongoDB.
- Mission or purpose statement: “Contractor programs have become fragmented… Specialized talent deserves operational discipline and structured support. Organizations should not choose between velocity and governance.”

## Products & Services
- **Contractor Program Management (Service)**: End-to-end ownership of contractor lifecycle—sourcing, W2 employment, global compliance, onboarding, payroll, and program oversight. Operates across 150+ countries.
- **Legal & Technical Specialists (Service)**: Vetted network of elite contractors deployed in AI, cloud, security, product, and engineering roles at top-tier clients.
- **TalentOS (SaaS/Platform)**: A real-time command center providing structured visibility into contractor performance, compliance status, and global workforce footprint for leadership, procurement, HR, and finance.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private, bootstrapped)
- **Key Metric**: 100% contractor compliance across global programs; 100% year-over-year enterprise client retention; 98.5% client satisfaction score; 4.8/5 Glassdoor rating (32 reviews)
- **Notable Investors/Partners**: Backed by ADP TotalSource and Deel; trusted by Microsoft, Amazon, Nvidia, Ford, Uber, MongoDB.
- **Growth Signals**: Headcount grew +57.1% year-over-year to 15 employees; 32,000+ LinkedIn followers (+12.7% YoY); enterprise clients across 150+ countries; expansion of TalentOS platform.

## Competitive Advantages
- **Differentiated operating model**: Not a transactional staffing firm—they build and run structured contractor programs with dedicated “operators,” not just software or agencies.
- **Governance-first approach**: 100% compliance and audit-ready controls across compliance, finance, and risk; “tools are not the operating model.”
- **Top-tier client validation**: Proven at scale with some of the world’s most demanding companies (Nvidia, Ford, Uber, MongoDB, Microsoft, Amazon).
- **TalentOS platform**: Combines automation (EOR/PEO integrations with Deel, ADP, BambooHR, Greenhouse) with human accountability for a unique one-view leadership dashboard.

## Strategic Focus
- Scaling the “operating standard” for global contractor programs, bridging the gap between velocity and governance.
- Deepening AI, autonomous vehicles, and cloud engineering talent pipelines (evidenced by current job postings for AI safety engineers, ML engineers, and autonomous vehicle test engineers).
- Expanding TalentOS as a standalone governance and visibility tool for procurement and finance leaders.

## Why Work Here
- **Culture**: Described as “operational discipline over shortcuts,” “ownership and accountability,” “mutual respect for consultants and clients.” Employees rate culture 4.7/5 on Glassdoor.
- **Work environment**: Global remote-friendly with roles in Santa Clara, San Francisco, Boston, Austin, London, and remote; contractor network operates flexibly. Office hub in Miami, FL.
- **Notable perks**: Contractors are treated as “long-term partners” with structured onboarding, dedicated operational support, and transparent expectations. Internal team is lean and high-impact—only ~15 core employees serving a massive client base.
- **Who thrives there**: “Operators who value structure, ownership, and impact”; not for those seeking transactional staffing work.

## Sources
1. [Sustainable Talent Website](https://www.sustainabletalent.com/)
2. [Sustainable Talent About Page](https://www.sustainabletalent.com/about/)
3. [Sustainable Talent Careers Page](https://sustainabletalent.com/careers)
4. [LinkedIn Company Profile](https://www.linkedin.com/company/sustainabletalent)
5. [Greenhouse Jobs Board](http://job-boards.greenhouse.io/sustainabletalent)

## Other roles at Sustainable Talent

- [Engineering Lab Technician supporting Nvidia](https://feeny.ai/job/engineering-lab-technician-supporting-nvidia-sustainable-talent-hillsboro-2pasx8763xq4) — Hillsboro, OR
- [Process Engineering Specialist – Battery Pack Assembly](https://feeny.ai/job/process-engineering-specialist-battery-pack-assembly-sustainable-talent-rxf3ckgvyf5g) — Jeffersonville, IN
- [Controls Engineering Specialist – Battery Pack Assembly](https://feeny.ai/job/controls-engineering-specialist-battery-pack-assembly-sustainable-talent-xfxe7gm2y8hq) — Jeffersonville, IN
- [Area Manufacturing Manager-Battery Pack Assembly](https://feeny.ai/job/area-manufacturing-manager-battery-pack-assembly-sustainable-talent-41szbygbd2fr) — Jeffersonville, IN
- [Quality Team Manager – Battery Pack Assembly](https://feeny.ai/job/quality-team-manager-battery-pack-assembly-sustainable-talent-jeffersonville-vb8y9jxrgzet) — Jeffersonville, IN
- [Paid Media Marketing Specialist supporting Nvidia](https://feeny.ai/job/paid-media-marketing-specialist-supporting-nvidia-sustainable-talent-santa-clara-vvp31v3fabxk) — Santa Clara, CA
- [HR Compliance Identity Verification Reviewer supporting Nvidia](https://feeny.ai/job/hr-compliance-identity-verification-reviewer-supporting-nvidia-sustainable-442jc5fmtrkb) — Santa Clara, CA
- [Sr Sourcer](https://feeny.ai/job/sr-sourcer-sustainable-talent-remote-hp2sn3avg6ar)
- [Sr. SRAM Layout Design Engineer supporting Nvidia](https://feeny.ai/job/sr-sram-layout-design-engineer-supporting-nvidia-sustainable-talent-santa-clara-msf9x0214g2w) — Santa Clara, CA
- [Sr Technical Recruiter](https://feeny.ai/job/sr-technical-recruiter-sustainable-talent-long-beach-ca-or-palo-alto-2qe6ymg1x012) — Long Beach CA OR Palo Alto, CA