---
title: 'Customer Support at Candid Health'
canonical: 'https://feeny.ai/job/customer-support-candid-health-san-francisco-ca-denver-co-new-york-r3hpx5c6zsgz'
type: 'job'
last_seen: '2026-10-20'
---

# Customer Support at Candid Health

- **Company:** Candid Health
- **Location:** San Francisco CA Denver CO New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-18
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.ashbyhq.com/candidhealth/4f34ef35-d3e5-40eb-81b1-985d41f652e2

## Job description

## The Role

Candid Health is building a platform to make medical billing easy, so healthcare providers can get paid. Our Customer Support team is looking for its next team member to join our 1 year old team. As an early member of this team, you will report into the Customer Support Lead, and will be responsible for delivering best-in-class support to all customers, helping to ensure the Candid team is well-aware of customer pain points and feedback, and contributing to the ground floor operations of a developing department at a fast-growing company. Candid’s Support team works collaboratively with all teams to ensure customers are supported quickly and thoroughly, and we’re looking for new members with a proven track record of delivering exceptional customer service and operational excellence. Location: This role is based in our San Francisco (Financial District) or Denver (Downtown) or NYC (Chelsea) offices and follows a hybrid schedule with 4 days in-office, 1 day remote per week.

## What You’ll Be Doing

- Provide high quality support that meets designated SLAs on Level 1 (L1) support inquiries from Candid’s customers. Most inquiries are related to billing/claims processing, product functionality and bugs, and feature request or feedback.
- Work cross functionally with Product, Engineering, Operations, and Billing teams to ensure tickets are answered quickly and accurately, and to strengthen internal processes.
- Drive the Support team’s internal efficiency by creating SOPs for Support team workflows (e.g., how to diagnose bugs or claim submission issues questions), macros (i.e., automated responses to common questions), and Candid Support Center articles.
- Proactively identify improvement areas within Support team internal operations (e.g., defining processes to standardize common workflows) and cross-functional collaboration operations (e.g., routing and resolution of bug tickets with Product teams), and work with leadership to prioritize them appropriately.
- Proactively identify opportunities to improve the Support team’s support quality, and work with the team to prioritize and implement them appropriately.

## Who You Are

- 1-4 years of experience within healthtech support.
- While you won't be processing claims, having familiarity with insurance claims processing is a bonus.
- Comfortability troubleshooting technical issues such as API and platform integrations is a bonus.
- Able to frequently interact with product and engineering teams, providing detailed notes for technical ticket escalations.
- Possess excellent written communication skills, with both customers and coworkers.
- Able to quickly prioritize new tasks against (potentially many other) competing tasks.
- Ensure that we are applying effort efficiently to have the greatest possible impact for our customers.
- Able to creatively troubleshoot customer issues where there may be no precedent or SOP, including by investigating and working with cross-functional teams (e.g., Product, Billing).
- Operate with utmost professionalism, respect, and empathy for the customer, and be passionate about giving them a great experience with Candid.
- Proactive and with a bias towards action, but also be excellent at communicating and collaborating with colleagues to ensure global prioritization of effort.
- Thorough attention to detail, especially and most importantly where data security is concerned.
- Comfortable asking questions and asking for help in order to deliver a great customer experience, and committed to improving team operations and documentation using those learnings.

Pay Transparency The estimated starting annual salary range for this position is $90,0000 to $125,000 USD. The listed range is a guideline from[Pave](https://www.pave.com/) data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, market data, etc. Total compensation for this position may also include equity, sales incentives (for sales roles), and employee benefits. Given Candid Health’s funding and size, we heavily value the potential upside from equity in our compensation package. Further note that Candid Health has minimal hierarchy and titles, but has broad ranges of experience represented within roles.

## About Candid Health

## Company Overview
- **One-liner**: Candid Health provides an AI-powered revenue cycle automation platform that simplifies health insurance claims processing for healthcare providers.
- **Entity Type**: Private (venture-backed, Y Combinator S19)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2019
- **Founders**: Not publicly available in provided sources

## Core Business
- Primary industry: Healthcare revenue cycle management (RCM) software
- Target customers: B2B – healthcare providers (digital health companies, hospitals, clinics)
- Mission or purpose: “Remake your health insurance claims process with Candid Health – a transformative RCM automation platform, custom built for providers to end unnecessary human intervention.”

## Products & Services
- **[Candid Health Platform]**: A SaaS revenue cycle automation platform that automates claim submission, denial management, and payment posting. Uses AI to detect, flag, and fix issues, aiming for a “touchless” claims process with minimal human intervention.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding of $97.65M (per Cbinsights)
- **Notable Investors/Partners**: Not explicitly listed in provided sources; the company is a Y Combinator alum (S19).
- **Growth Signals**: The company has raised significant venture funding ($97.65M total), indicating strong investor confidence. The website emphasizes high “touchless claim rate” and “payer net collection rate” – key metrics that suggest product-market traction.

## Competitive Advantages
- **End-to-end automation**: The platform covers the entire RCM workflow, from claim submission to final payment, reducing manual effort.
- **AI-driven error detection**: Claims errors are flagged and fixed automatically, increasing the “touchless claim rate.”
- **Focus on net collections**: Helps providers increase revenue while lowering cost-to-collect.

## Strategic Focus
- Expanding automation capabilities and AI models to handle more complex payer rules and reduce human intervention further.
- Targeting digital health companies and traditional healthcare providers struggling with rising claims complexity.

## Why Work Here
- **Culture**: A fast-growing healthcare technology startup with a mission to fix a notoriously broken part of the healthcare system.
- **Work environment**: Likely dynamic and engineering-led; the careers page (jobs.ashbyhq.com) lists open roles in engineering, product, and customer success.
- **Remote/hybrid policy**: Not specified in provided sources; typical for a San Francisco-based startup to offer hybrid or remote options.
- **Notable perks**: Opportunity to work on cutting-edge AI in healthcare, with a direct impact on provider revenue and patient access.

## Sources
1. [candidhealth.com](https://candidhealth.com/)
2. [cbinsights.com](https://www.cbinsights.com/company/candid-health)
3. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/candidhealth)

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