---
title: 'Customer Support Coach - NORAM at Cloudbeds'
canonical: 'https://feeny.ai/job/customer-support-coach-noram-cloudbeds-north-pvhmezjn0nf6'
type: 'job'
last_seen: '2026-09-05'
---

# Customer Support Coach - NORAM at Cloudbeds

- **Company:** Cloudbeds
- **Location:** North, United States
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/cloudbeds/jobs/4729046005

## Job description

What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.

How You'll Make an Impact:

As a Customer Support Coach, you will be the voice of and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team.

Our Customer Support Team:

Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations!

What you bring to the Team:

- Assist and support our existing customers (hotel properties) daily in the use of our software
- Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
- Troubleshoot and make outbound calls for escalated issues
- Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
- Gather customers' feedback and requirements for future releases of the software
- Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates

What Sets You Up for Success:

- 1+ years of hospitality experience in hotels, hostels, BNBs, or similar with Front Desk, Night Auditor, Revenue Manager, General Manager, or similar roles
- Previous experience in customer service or similar is a plus
- Native or Fluent in English and Spanish; Portuguese is a plus.
- Excellent communication skills and a positive attitude
- Excellent problem-solving skills and emotional intelligence
- Great levels of learning agility
- A compatible graduation course or more than 2 years of proven experience in the area
- Skill with computers and systems
- Excellent internet/wifi connection

Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $55,000 and $77,000 USD (the salary is only for US-based candidates).

## #LI-DL1

What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Learn more online at [cloudbeds.com](https://www.cloudbeds.com/)

Company [Awards](https://www.cloudbeds.com/press/?press_type=company-news&news_category=awards):

- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice (2024)
- Deloitte Technology Fast 500 (2024)

Discover our Benefits:

- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer

Everyone is Welcome - A Culture of Inclusion

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

## #LI-REMOTE

## About Cloudbeds

## Company Overview
- **One-liner**: Cloudbeds provides a unified hospitality management system (HMS) that integrates operations, distribution, guest experience, and revenue marketing for hotels and property managers.
- **Entity Type**: Private (Series D, raised $253M+)
- **Headquarters**: San Diego, California, USA
- **Founded**: 2012
- **Founders**: Adam Harris (CEO & Co-founder), Richard Castle (President, COO & Co-founder)

## Core Business
- **Primary industry**: Hospitality Technology (Hotel Management Software, Property Management Systems)
- **Target customers**: Independent hotels, hotel groups, multi-property portfolios, hosts (B2B)
- **Mission**: "Power every property in the world with our hospitality management software" — to help hoteliers grow revenue, streamline operations, and deliver memorable guest experiences.

## Products & Services
- **[Cloudbeds Platform (HMS) ](https://www.cloudbeds.com/)**: A unified hospitality management system that includes property management, distribution (channel manager), guest experience tools, and revenue marketing in a single system.
- **[Signals (AI Model) ](https://www.cloudbeds.com/)**: A causal AI model trained on billions of points of hospitality data, integrated into the platform to surface insights, automate responses, forecast demand (up to 90 days with ≤95% accuracy), and help hoteliers make faster decisions.
- **Onboarding & Support**: Personalized onboarding, guided data migration, 24/7/365 live support (AI chatbot, email, live chat), and Cloudbeds University for self-guided training.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Total Funding**: Over $253 million raised (Series D and prior rounds)
- **Key Metric**: Trusted by tens of thousands of properties across 150+ countries; onboard 350+ properties monthly; 99.6% system uptime; 96% customer satisfaction score
- **Notable Investors/Partners**: Backed by leading venture investors (specific names not listed on page, but "backed by the boldest"); network of 500+ partners
- **Growth Signals**: Team of 650+ employees across 40+ countries (speaking 30+ languages); recognized as a top Hotel Management System, PMS, and Channel Manager by Hotel Tech Report for eight consecutive years; rapid onboarding growth (350 properties/month); expanding AI capabilities with Signals

## Competitive Advantages
- **Unified platform**: Combines PMS, channel manager, guest experience, and revenue marketing in one system — reducing the need for multiple vendors.
- **AI-first innovation**: Signals causal AI model provides unique forecasting and automation capabilities, trained on extensive hospitality data.
- **Global reach & localization**: Platform used in 150+ countries with multilingual support (30+ languages) and local labor compliance.
- **Remote-first DNA**: Operating as a distributed team since 2012, enabling access to top talent worldwide and deep understanding of diverse hospitality markets.

## Strategic Focus
- **AI & automation**: Deepening integration of Signals AI to drive operational efficiency and revenue optimization for hoteliers.
- **Global expansion**: Continuing to grow property onboarding (350+/month) and expanding presence in key regions (Asia Pacific, Europe, Latin America, North America).
- **Enterprise & multi-property**: Scaling to serve larger hotel groups and multi-property portfolios alongside independent hotels.
- **Customer success**: Maintaining high satisfaction (96%) through personalized onboarding, 24/7 support, and community building.

## Why Work Here
- **Remote-first culture**: The company has been remote since 2012, with a "remote by design" philosophy — no borders on hiring, flexible schedules, and autonomy over time management.
- **Global & diverse team**: 650+ team members across 40+ countries representing 35 nationalities, speaking 30+ languages — a strong emphasis on inclusion, equity, and respect.
- **Open PTO & flex holidays**: Open time-off policy (or compliant local alternatives) plus 14 flexible holidays to observe personally meaningful days.
- **Monthly wellness days**: An extra long weekend every month to recharge.
- **Learning & development**: Cloudbeds University for onboarding and continuous learning; annual L&D plans aligned with team needs.
- **Career growth**: Emphasis on "kaizen" (continuous improvement), ownership, and leadership at all levels — team members are encouraged to take initiative and run internal projects.
- **Perks**: Competitive benefits including flexible working schedules, wellness days, and a supportive, collaborative global team environment.

## Sources
1. [cloudbeds.com](https://www.cloudbeds.com/careers/)
2. [cloudbeds.com](https://www.cloudbeds.com/)
3. [cloudbeds.com](https://www.cloudbeds.com/our-story/)
4. [greenhouse.io](https://job-boards.greenhouse.io/cloudbeds/jobs/4694224005)
5. [linkedin.com](https://www.linkedin.com/company/cloudbeds)

## Other roles at Cloudbeds

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- [Sales Director](https://feeny.ai/job/sales-director-cloudbeds-australia-new-zealand-hp79se0k6pcy) — Australia / New Zealand
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