---
title: 'Customer Support Consultant at RF-SMART'
canonical: 'https://feeny.ai/job/customer-support-consultant-rf-smart-united-states-ck2wqxdz4s38'
type: 'job'
last_seen: '2026-10-15'
---

# Customer Support Consultant at RF-SMART

- **Company:** RF-SMART
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/rfsmart/jobs/5446620008

## Job description

Customer Support Consultant

US East/US West Hybrid preferred, will consider US-distributed

We exist to transform our customers and change lives.

Who We're Looking For:

The Customer Support Analyst will be responsible for troubleshooting complex issues within implementations of the RF-SMART data collection software application for the NetSuite ERP system. With a broad understanding of general warehouse operations, best practices and business processes, the Analyst will resolve post-sales customer inquiries via phone and electronic means with the help of our support developers to resolve the issues within our product lines and the ERP.

Your focus is to be a front-line customer contact point and provide first level customer support including problem resolution. You will use documentation, internal resources, web resources, testing, etc. to triage and troubleshoot issues. In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, setup, support entitlements and validation, shipping inquiries, electronic support diagnosis and troubleshooting, and product availability with occasional opportunities to assist our Customer Success team.

What You'll Do:

- Learn specific product areas within our core technologies and/or applications, develop advanced troubleshooting and diagnostic skills, and gain exposure to our products’ underlying technologies
- Troubleshoot and liaise with development team to help resolve complex product and ERP software issues
- Work effectively with staff members and executives at all levels within a customer’s organizations
- Be comfortable as primary contact to provide product information and best practice solutions
- Share knowledge and train internal Support personal on ERP topics and standard warehouse processes
- Communicate suggested enhancements to development teams
- Provide exceptional customer service via phone and email as appropriate
- Perform user administrative duties
- Respond to, document, and resolve service tickets in a timely manner
- Learn new product releases and business processes as necessary
- Support may be delivered via electronic channels (web calls, e-mail, etc.) or phone. You will be the point of contact for customers, triaging and documenting their requests
- Uses discretion to effect timely solution of problems to ensure customer satisfaction and eliminate downtime
- It's Utilize AI tools to assist in troubleshooting customer issues, accelerating root cause analysis and delivering accurate, reliable solutions.

What You'll Bring:

- Bachelor’s degree in supply chain related discipline is preferred; other business management disciplines considered or equivalent combination of education and experience.
- Warehouse operational experience desirable
- Working knowledge of an ERP supply chain or warehouse management software solution desirable. Experience with NetSuite would be an advantage
- Prior technical troubleshooting experience is preferred
- Experience working in Customer Support is a plus
- Good written and verbal communication skills
- Quick learner with ability to adapt to a changing environment
- Excellent presentation skills (Web Demo experience desirable).
- Self-motivated and proactive with ability to work on multiple projects independently
- Ability to prioritize and stay organized, think critically and problem solve
- Works well individually and collaboratively with team members
- Prior technical troubleshooting experience is preferred
- Occasional Travel may be required (less than 10%)
- Understanding of mobile devices highly desired

General Information:

The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give personnel so classified a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required.

Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).

General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned but rather to give personnel so classified a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

[A Word From Our CEO - Watch Now](https://rfsmart.wistia.com/medias/8j4rvkidqu)

## About RF-SMART

## Company Overview
- **One-liner**: RF-SMART provides automated data collection and warehouse management software that integrates with major ERP systems to help distributors, manufacturers, retailers, and healthcare organizations achieve near‑100% inventory accuracy and up to 40% productivity gains.
- **Entity Type**: Private (Privately Held, bootstrapped growth)
- **Headquarters**: Jacksonville, Florida, United States
- **Founded**: 1982
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Software Development – warehouse management, supply chain execution, and barcode/RFID solutions.
- **Target customers**: B2B / Enterprise – distributors, manufacturers, retailers, healthcare/hospitals, 3PLs, and heavy industries.
- **Mission**: “To eliminate trips back and forth to the office, error‑prone manual data entry, and all the ‘invisibles’ inherent in paper‑driven processes – most importantly accuracy, productivity, and activity status.” [rfsmart.com](https://www.rfsmart.com/company)

## Products & Services
- **RF‑SMART Warehouse Management System (WMS)**: Out‑of‑the‑box and customizable barcode/RFID‑based WMS that works directly with the customer’s ERP (NetSuite, Oracle Cloud, Oracle JD Edwards) – no duplicate databases.
- **RF‑SMART Label Printing**: Integrated label generation for shipping, receiving, and inventory labeling.
- **RF‑SMART Shipping for NetSuite**: Streamlined shipping functionality within the NetSuite ecosystem.
- **Transportation Management System (TMS)**: Product under development (Product Owner II – TMS role listed). [job-boards.greenhouse.io](http://job-boards.greenhouse.io/rfsmart)
- **Professional Services & Implementation**: Certified implementation and support teams that are cross‑trained in both RF‑SMART and the target ERP.

## Market Standing
- **Valuation**: Not disclosed.
- **Key Metrics**: Annual revenue of **$65.7M** (LinkedIn estimate). Headcount of **454 employees** (+19.3% YoY). [linkedin.com](https://www.linkedin.com/company/rfsmart-com)
- **Notable Investors/Partners**: No external investors; the company is organically grown. Key technology partners: NetSuite, Oracle, JD Edwards.
- **Growth Signals**: Named to Inc. 5000 list of fastest‑growing private companies. Customers in 33+ countries. 3,500+ companies served. [rfsmart.com](https://www.rfsmart.com/)

## Competitive Advantages
- **40+ years of domain expertise** in warehouse automation.
- **Deep ERP integration** – single‑source database eliminates data duplication and delivers 99.9% accuracy.
- **Proven productivity gains of up to 40%** and near‑100% inventory/picking accuracy.
- **Certified teams** – implementation staff are certified in both RF‑SMART and the customer’s ERP, reducing deployment risk.

## Strategic Focus
- **International expansion** – already present in 11 countries (UK, Australia, Canada, Spain, Brazil, etc.).
- **Product diversification** – development of a Transportation Management System (TMS) and continued enhancement of Demand Planning & Inventory Optimization modules.
- **Scalability** – solutions designed to grow with customers from small operations to large enterprises.

## Why Work Here
- **Culture**: “Love Where You Work” is a core theme. The company operates on five pillars – Growth, Rewards, Health, Philanthropy, and Team. [rfsmart.com](https://www.rfsmart.com/careers)
- **Work Model**: Mix of in‑office, distributed (remote/US), and international roles. Primary offices in Jacksonville, FL and Highlands Ranch, CO.
- **Benefits & Perks**:
  - Medical, dental, vision with HSA contributions.
  - 401(k) with company match (up to 4%).
  - Annual bonus plan based on company profitability.
  - Paid parental leave (8 weeks maternity, 3 weeks parental).
  - Tuition reimbursement and education assistance.
  - Quarterly massages, healthy snacks (“Fruity Tuesdays/Fridays”), and a break room with ping‑pong and video games.
- **Engineering Culture**: Annual Hackfest, Women’s Development initiative, active Wellness Committee.
- **Recognition**: Named one of “Best Places to Work JAX” (Jacksonville).

## Sources
1. [rfsmart.com](https://www.rfsmart.com/company) – Company overview, mission, customers, Inc. 5000.
2. [rfsmart.com](https://www.rfsmart.com/careers) – Culture, benefits, values, “Best Places to Work JAX”.
3. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/rfsmart) – Current job openings (14+ roles including software developer, product owner, intern).
4. [linkedin.com](https://www.linkedin.com/company/rfsmart-com) – Headcount, revenue estimate, founding year, industry, growth rate.

## Other roles at RF-SMART

- [Human Resource Intern - Summer 2027](https://feeny.ai/job/human-resource-intern-summer-2027-rf-smart-jacksonville-53ymrfb1ebce) — Jacksonville, FL
- [Software Support Engineer Internship (RFS for NetSuite) -Summer 2027](https://feeny.ai/job/software-support-engineer-internship-rfs-for-netsuite-summer-2027-rf-smart-fznm37x9w9yq) — Jacksonville, FL
- [Agile Delivery Specialist (Scrum Master)](https://feeny.ai/job/agile-delivery-specialist-scrum-master-rf-smart-jacksonville-y0rfr227q6s0) — Jacksonville, FL
- [Digital Marketing Intern - Spring 2027](https://feeny.ai/job/digital-marketing-intern-spring-2027-rf-smart-jacksonville-fvqv98xs3yzh) — Jacksonville, FL
- [Sales Administrator Part-Time (Hardware Sales Team)](https://feeny.ai/job/sales-administrator-part-time-hardware-sales-team-rf-smart-united-states-w5rf1sjj48jq) — United States
- [Training & Development Specialist II](https://feeny.ai/job/training-development-specialist-ii-rf-smart-jacksonville-k04yqjphev5g) — Jacksonville, FL
- [Supply Chain Analyst Internship- Summer 2027](https://feeny.ai/job/supply-chain-analyst-internship-summer-2027-rf-smart-highlands-ranch-f8r4s3j1q4xf) — Highlands Ranch, CO
- [Service Delivery Intern (IT Helpdesk) - Summer 2027](https://feeny.ai/job/service-delivery-intern-it-helpdesk-summer-2027-rf-smart-jacksonville-pqzc2astsxcq) — Jacksonville, FL
- [Operational Excellence Administrative Internship- Summer 2027](https://feeny.ai/job/operational-excellence-administrative-internship-summer-2027-rf-smart-am6yv701r3x5) — Jacksonville, FL
- [Accounting Internship - Summer 2027](https://feeny.ai/job/accounting-internship-summer-2027-rf-smart-jacksonville-7sdfrvxepws2) — Jacksonville, FL