---
title: 'Customer Support Engineer at Clerk AI'
canonical: 'https://feeny.ai/job/customer-support-engineer-clerk-ai-san-francisco-dx7q4jm1mnq9'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Support Engineer at Clerk AI

- **Company:** Clerk AI
- **Location:** San Francisco, CA
- **Posted:** 2026-01-23
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/clerk-ai/jobs/5083276008

## Job description

About Clerk Chat:

Clerk Chat's mission is to make every business conversational. We are achieving this by building the leading messaging application, integrating AI where it matters, and crafting our own telecom infrastructure. It's big and bold and needs spirited adventurers to join our growing team.

We've built Clerk Chat organically into a profitable business over the last 2 years. We're a team that believes in achieving your highest potential but not at the expense of work-life balance. That's why we have flexible vacation time, healthy quarterly bonuses, and creative freedom at the forefront. We're Silicon Valley-based entrepreneurs who have sold companies, gone through the exclusive HF0 AI residency, having previously built teams at Lucasfilms, Samsung, Netflix, DocuSign, and Series B+ Startups.

What does a work environment look like at Clerk Chat?

Clerk Chat is an in-office team based just three blocks south of the Embarcadero BART station, making it easy to commute and stay connected. We love being in the office five days a week because it fosters real-time collaboration, builds stronger relationships, and helps us move faster.

This is an exciting time to join Clerk Chat. We’re small enough that every individual has a big impact, but we’re growing fast enough that there’s tremendous room for career advancement.

Who you are:

As a Customer Support Engineer, you will be the first point of contact for our customers, combining strong technical intuition with excellent customer communication. You enjoy digging into problems, identifying root causes, and translating technical concepts into clear, actionable guidance for customers.

What you will do:

- You will be the first point of contact for our customers by email and chat
- You will handle and coordinate product-specific inquiries, engaging with external stakeholders
- Diagnose and troubleshoot technical issues across messaging, integrations, and telecom workflows
- Identify root causes of customer issues and collaborate with engineering to drive resolution
- Reproduce issues, validate fixes, and communicate outcomes clearly to customers

What you will need:

- You have excellent communication skills and are comfortable speaking to all sorts of customers
- You are a creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes
- You are a self-starter with a proactive attitude and the mind-set to work in a start-up environment
- Understanding of technical concepts such as APIs, logs, webhooks, and basic scripting
- You are based in the SF Bay Area and can work in our San Francisco office 5 days a week

## About Clerk AI

## Company Overview
- **One-liner**: Clerk AI is an enterprise conversational AI platform that enables businesses to deploy intelligent voice and RCS agents for automated, personalized two-way communication at scale.
- **Entity Type**: Private (Seed Stage)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2023
- **Founders**: Alexander Haque (Co-Founder & CEO), Igor Boshoer (Co-Founder), Will Chertoff (Co-Founder)

## Core Business
- Primary industry/industries: Enterprise Conversational AI, Customer Engagement, Performance Marketing
- Target customers: B2B; medium-to-large enterprises in financial services, insurance, healthcare, telecom, and home services
- Mission or purpose statement: To enable businesses to capitalize on every conversation by bringing concierge-level outreach to any organization through AI-driven voice and RCS agents.

## Products & Services
- **Clerk AI Conversational Platform**: An AI-driven platform that powers intelligent voice and RCS agents to automate and personalize communication at scale. Supports voice calls, SMS, RCS, WhatsApp, and integrates natively with Microsoft Teams, Webex, and Zoom.
- **The Conversational Inbox**: A unified inbox where AI agents and human teams work side-by-side, with full conversation context, warm handoffs, and real-time notifications.
- **InfiniteScale**: Auto-scaling infrastructure that handles 1,000+ concurrent voice sessions out of the box with sub-500ms voice latency and zero pre-provisioning.
- **TCPA ShieldLayer**: A purpose-built compliance engine that automatically handles TCPA, HIPAA, and GDPR regulatory requirements in real time, including consent management, Do-Not-Call list screening, and opt-in/opt-out enforcement.
- **Belle AI Agent Builder**: Allows users to design AI agents visually or describe them in natural language for rapid deployment.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: $10 million in annual revenue (as of early 2026); $7 million in total seed funding
- **Notable Investors/Partners**: Race Capital (lead investor), HF0, Mento VC, Altair VC. Key partners include Google, Verizon, T-Mobile, and AT&T for the first simultaneous multicarrier RCS solution in North America.
- **Growth Signals**: Over 2,000 clients across financial services, healthcare, and insurance; expanded to Canada with a new Montréal engineering hub (May 2026); rebranded from Clerk Chat to Clerk AI in Spring 2026 to reflect AI agent focus; processes millions of AI messages and voice calls daily.

## Competitive Advantages
- **Purpose-built enterprise compliance**: TCPA ShieldLayer, HIPAA with BAA, SOC 2 Type II, and GDPR compliance built directly into every interaction, reducing legal risk for clients.
- **Sub-500ms voice latency**: Proprietary InstantRecall caching and edge-optimized inference eliminates awkward pauses, driving higher call completion rates.
- **Multicarrer RCS leadership**: First-to-market with a simultaneous multicarrier RCS solution across Google, Verizon, T-Mobile, and AT&T.
- **OmniMemory**: Cross-channel context persistence ensures every agent (AI or human) knows the full conversation history, creating seamless customer experiences.
- **30+ language native support**: Agents auto-detect and respond in the caller’s language from a single deployment.

## Strategic Focus
- **International expansion**: The May 2026 launch of a Montréal engineering hub marks the first expansion outside the U.S., tapping into Canadian AI talent and strengthening the local ecosystem.
- **Deepening enterprise capabilities**: Continued investment in InfiniteScale auto-scaling, compliance automation (TCPA/HIPAA), and audit trail features to win larger enterprise clients.
- **AI agent sophistication**: Shifting from a general messaging platform to purpose-built AI agents for performance marketing, with a focus on real-time sentiment detection, lead qualification, and in-conversation purchasing.
- **Partner ecosystem growth**: Deepening relationships with telecom carriers (Verizon, T-Mobile, AT&T) and expanding into new verticals like auto, home, health, and life insurance.

## Why Work Here
- **Growth trajectory**: The company exploded from founding in 2023 to $10M ARR and a $7M seed round by 2024-2026, indicating strong product-market fit and rapid scaling.
- **Engineering culture**: Emphasis on cutting-edge AI infrastructure (sub-500ms latency, auto-scaling, edge inference) — ideal for engineers passionate about real-time systems and NLP.
- **New Montréal hub**: The newly launched Montréal engineering hub (approx. 15 hires) offers a chance to be an early team member in an international expansion, with a focus on prompt engineering and conversational AI. The company is actively hiring for that location.
- **Remote/Hybrid**: Not specifically stated, but headquarters are in San Francisco. The new Montréal hub suggests a growing distributed team.
- **Leadership**: CEO Alexander Haque (McGill alum, ex-Netflix, ex-Samsung Innovation) has a track record of scaling AI products and deep domain expertise in telecom and customer service.
- **Notable perks**: Work on a platform that processes millions of customer interactions daily across voice, RCS, SMS, and WhatsApp. Direct access to foundational AI models and enforcement of cutting-edge compliance automation.

## Sources
1. [LinkedIn - Clerk AI](https://www.linkedin.com/company/clerk-ai)
2. [Montreal International - Clerk AI expansion announcement](https://www.montrealinternational.com/en/news/clerk-ai-expands-in-canada-launches-montreal-engineering-hub-to-support-growth/)
3. [Clerk AI Enterprise Page](https://clerk.ai/enterprise)
4. [Clerk AI Platform Page](https://clerk.ai/product/act)
5. [Greenhouse - Jobs at Clerk AI](http://job-boards.greenhouse.io/clerk-ai)

## Other roles at Clerk AI

- [Growth Marketer](https://feeny.ai/job/growth-marketer-clerk-ai-san-francisco-2j9v18a9xz0g) — San Francisco, CA
- [Product Marketer](https://feeny.ai/job/product-marketer-clerk-ai-san-francisco-gsfw7k6bxpjd) — San Francisco, CA
- [BDR Manager](https://feeny.ai/job/bdr-manager-clerk-ai-san-francisco-g6nwvnpp7k89) — San Francisco, CA
- [Staff Design Engineer](https://feeny.ai/job/staff-design-engineer-clerk-ai-san-francisco-rp8jqn7fcm5k) — San Francisco, CA
- [Ops Engineer](https://feeny.ai/job/ops-engineer-clerk-ai-san-francisco-aksj3m2mjgft) — San Francisco, CA
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-clerk-ai-montreal-fgvp41djj66r) — Montréal, Canada
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-clerk-ai-san-francisco-n18rqp3rr6ve) — San Francisco, CA
- [Account Executive (SME and Mid-Market)](https://feeny.ai/job/account-executive-sme-and-mid-market-clerk-ai-san-francisco-zrq07megtnfv) — San Francisco, CA
- [Staff Frontend Software Engineer](https://feeny.ai/job/staff-frontend-software-engineer-clerk-ai-san-francisco-mny9apajz5d2) — San Francisco, CA
- [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-clerk-ai-san-francisco-35c4yqtdwjdc) — San Francisco, CA