---
title: 'Customer Support Engineer (Europe) at Coder'
canonical: 'https://feeny.ai/job/customer-support-engineer-europe-coder-poland-8rhetafbysyc'
type: 'job'
last_seen: '2026-09-16'
---

# Customer Support Engineer (Europe) at Coder

- **Company:** Coder
- **Location:** Poland
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.ashbyhq.com/coder/e8499cd9-44c2-4ee8-bce8-9f2794da4dd3

## Job description

Coder is looking for a Customer Support Engineer to join our dynamic, collaborative team. In this pivotal role, you’ll work hand-in-hand with our Product and Customer Success teams, making a direct and lasting impact on our fast-growing business. As part of a small, agile group, your expertise will be highly visible, helping shape the future of our Customer Support function. We’re looking for someone who thrives in a fast-paced environment built on open communication, continuous learning, and creative problem-solving. You are proactive, detail-oriented, tactful, and endlessly curious about new technologies. With a natural instinct for automation, process improvement, and exceptional customer experiences, you’ll troubleshoot complex issues, deliver timely and effective solutions, and communicate with clarity and empathy. Above all, you’ll be a passionate advocate for our customers by driving satisfaction, fostering success, and elevating the support experience at every touchpoint.

## What you’ll do here

- Reproduce and debug customer issues by building or using existing test environments and tools
- Communicate tactfully with customers
- Gather information, provide diagnostic and resolution steps, convey process and product guidance and follow up after issues are resolved
- Solve incoming technical support requests in a timely manner, including high-severity urgent cases
- Identify and communicate product usage trends, bugs and feature requests
- Guide and mentor new team members on processes and procedures
- Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls
- Document and record all activity with customers in accordance to both internal and external security standards
- Help build out the scope of the team by contributing to product documentation, customer knowledge base, and best practices guides
- Continuously improve process and tools in collaboration with the team
- Periodic on-call rotation for production-down issues

## What we’re looking for

- 3+ years of customer support engineering experience (or comparable customer-facing technical role), preferably for mission-critical software
- 3+ years supporting enterprise-sized companies
- 2+ years diagnosing production network connectivity and performance issues
- Excellent problem solving, analytical and troubleshooting experience
- Experience communicating clearly and effectively, both verbally and in writing
- Experience with Terraform
- Experience with major cloud platforms, distributed systems, microservices architecture, and containerization (e.g., Kubernetes)
- Experience with scripting tool of choice to help automate reproduction environments (e.g., Bash, Python, Ruby)
- Ability to read complex code for troubleshooting
- Experience with GitHub
- Experience with REST APIs and command line tools
- Well-organized, excellent work ethics, attention to detail, and ability to learn new technologies quickly
- Experience working in a startup environment

Bonus tacos if you have

- (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!)
- DevOps Engineering, Software Engineering, and/or System Administration experience
- Software-defined networking experience (e.g., Tailscale)
- Experience supporting engineering teams and associated tooling

## About Coder

Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at [coder.com](http://coder.com).

Interview process We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders.

AI use during the interview process As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly.

Our use of AI in hiring We use AI tools to help manage our recruitment process efficiently and fairly. Specifically:

- Ashby helps us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first.
- Granola takes notes during our interview calls so our team can focus on the conversation with you.

All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for [Ashby](https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf). If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.

Coder is a proud Equal Opportunity Employer We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

## About Coder

## Company Overview
- **One-liner**: Coder provides a self-hosted platform for cloud development environments and AI coding agents, enabling secure, scalable, and governed software development.
- **Entity Type**: Private (Series C, $90M raised April 2026)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2017
- **Founders**: Kyle Carberry (Co-founder & CTO) and Ammar Bandukwala (Co-founder)

## Core Business
- **Primary industry**: AI software development infrastructure and governance
- **Target customers**: B2B – enterprise, financial services, government/defense, and large tech innovators
- **Mission or purpose**: “Accelerating the world’s transition to secure, self-hosted cloud development” and “Making agentic AI a safe, trusted, and integral part of every software development lifecycle.”

## Products & Services
- **Coder Workspaces**: Self-hosted, cloud-based development environments defined as code with Terraform. Supports any OS, IDE (VS Code, JetBrains, Jupyter), language, and infrastructure (VMs, Kubernetes). [coder.com](https://coder.com/)
- **Coder Agents**: Infrastructure for running AI coding agents in parallel with developers inside secure, governed, self-hosted environments. [coder.com](https://coder.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding – $172.8M; latest round – $90M Series C in April 2026 led by Kohlberg Kravis Roberts & Co. (KKR). [linkedin.com](https://www.linkedin.com/company/coderhq)
- **Notable Investors/Partners**: KKR, Georgian, Notable Capital, Uncork Capital, Redpoint
- **Growth Signals**: 143 employees (+80.5% YoY); 13,883 LinkedIn followers (+60.9% YoY); 27 active job postings (+170% YoY); annual recurring revenue estimated at $5.9M (from public LinkedIn financial data). [linkedin.com](https://www.linkedin.com/company/coderhq)

## Competitive Advantages
- **Fully self-hosted** – runs on-premises or in any cloud, including air-gapped environments for government/defense.
- **Open source & extensible** – platform is built on Terraform and open standards.
- **AI agent governance** – provides boundaries, policies, and access control for coding agents without exposing sensitive systems.
- **Compliance-ready** – supports GDPR, DORA, and is deployable at all classification levels.
- **Developer-first** – supports all major IDEs and tools, low latency for global teams.

## Strategic Focus
- Scaling the governance and security layer for AI coding agents.
- Expanding enterprise adoption in regulated industries (financial services, government).
- Growing platform teams through self-hosted development environment standardization.

## Why Work Here
- **Remote-first culture** with offices in Austin, San Francisco, and London. [coder.com/careers](https://coder.com/careers)
- **Equity for all employees** – every employee becomes a co-owner.
- **Perks**: $150/month learning stipend, 4% 401(k) match (US), 4-week paid sabbatical every 5 years, 16 weeks parental leave (birthing) / 8 weeks (non-birthing), unlimited PTO, MacBook and home office setup allowance.
- **Fertility benefits** through Carrot ($15k lifetime stipend).
- **Flexible schedules** and regular team events including annual company offsite.
- **Talent network** for future opportunities if no current role fits.
- Culture rating: 4.4/5.0 (49 reviews) on LinkedIn emphasizing work-life balance (4.6) and compensation (4.4). [linkedin.com](https://www.linkedin.com/company/coderhq)

## Sources
1. [coder.com](https://coder.com/)
2. [coder.com/about](https://coder.com/about)
3. [coder.com/careers](https://coder.com/careers)
4. [linkedin.com](https://www.linkedin.com/company/coderhq)

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