---
title: 'Customer Support Engineer I (CRM) at Tekion'
canonical: 'https://feeny.ai/job/customer-support-engineer-i-crm-tekion-cincinnati-0x5fgf537ys4'
type: 'job'
last_seen: '2026-10-25'
---

# Customer Support Engineer I (CRM) at Tekion

- **Company:** Tekion
- **Location:** Cincinnati, OH
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-25
- **Apply:** https://jobs.ashbyhq.com/tekion/875fa214-54aa-47b7-bc59-0aa7cca0b6b3

## Job description

About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. Requires experience in supporting CRM software. Job Summary We're looking for enthusiastic people who love challenges, pushes boundaries and is passionate about delivering awesome customer experiences. In this senior-level role, you will be a subject matter expert in your domain to help coordinate and communicate with our dealership clients regarding support issues and help keep the support team on track and in-line with processes and deliverables. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment. Roles & Responsibilities

- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ability to understand the application both functionally and technically
- Refer to internal databases or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals

## Qualifications & Educational Requirements

- 5+years of experience as an Application Support Engineer or Customer Support Engineer
- At least 1-2 years in the automotive industry preferably supporting a DMS/CRM
- Previous experience in application, production or product support
- Ability to learn and master employer-specific software
- Complex problem solving
- Written and verbal communication skills
- Ability to diagnose & address application issues
- Candidate should be ready for rotational shift
- Experience in CRM  in an automotive environment-preferred
- Basic understanding of IoT and software – preferred
- Knowledge of APIs and coding skills preferred.
- Working knowledge of SQL, Mongo Databases & basic network configuration-desired

Sponsorship

- Please note that visa sponsorship is not available for this position.

## Perks and Benefits

- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Great benefits including unlimited PTO, parental leave and free snacks and beverages
- The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
- Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
- Work on the latest and coolest technologies – everything is home-grown and built ground-up
- A dynamic work environment with a strong sense of community and collaboration
- The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
- Exciting opportunities for career growth and development

Current Tekion Employees – Please apply via Greenhouse Internal Job Board Current Tekion Employees: Please apply via the Internal Job Board in Ashby Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy Notice [here](https://tekion.com/legal/privacy/applicant-and-candidate-privacy-notice).

## About Tekion

## Company Overview
- **One-liner**: Tekion provides an end-to-end, AI-native platform that unifies dealerships, OEMs, and partners for modern automotive retail.
- **Entity Type**: Private (growth stage; $200M growth equity raise in 2024 at a $4B+ valuation)
- **Headquarters**: Pleasanton, California, USA
- **Founded**: 2016
- **Founders**: Jay Vijayan (CEO) and Guru Sankararaman (COO)

## Core Business
- **Primary industries**: Automotive retail technology, cloud-based dealership management, vertical AI.
- **Target customers**: B2B – automotive dealerships (retail groups and independents) and original equipment manufacturers (OEMs).
- **Mission**: To create a connected, convenient, and consistent consumer experience by unifying dealers, OEMs, and partners on a single AI-native platform.

## Products & Services
- **[Automotive Retail Cloud (ARC)](https://www.tekion.com/)**: AI-native operating system for dealerships covering sales, service, parts, accounting, and analytics. SaaS.
- **[Automotive Partner Cloud (APC)](https://www.tekion.com/)**: Next-gen platform for OEMs and partners to integrate and collaborate with the dealer ecosystem. SaaS.
- **[Tekion AI Agents](https://www.tekion.com/)**: Role-aware AI tools including Service Scheduler AI (automates booking), Technician AI (surfaces repairs), and Service Advisor AI (turns notes into customer-facing recommendations). Embedded in the platform.

## Market Standing
- **Valuation**: $4B+ (as of the 2024 growth equity round) [[tekion.com/about-us](https://www.tekion.com/about-us)]
- **Key Metric**: 3,000+ dealerships powered by Tekion; 235M+ annual transactions processed.
- **Notable Investors/Partners**: The specific lead investor for the $200M round is not publicly named in available materials. Key partners include General Motors (OEM), Ken Garff Automotive Group, and a Fortune 500 dealer group (largest in the country). [[tekion.com/about-us](https://www.tekion.com/about-us)]
- **Growth Signals**: Secured $200M in growth equity in 2024; crossed 1,100 ARC dealers in 2024; launched Service AI in 2025; earned recognition from Goldman Sachs Builders & Innovators (2022–2025), Forbes Cloud 100 (2023), and Fast Company Best Workplace for Innovators (2025).

## Competitive Advantages
- **AI-native, unified platform**: Unlike legacy point solutions, Tekion is built on a single data foundation, enabling real-time context across sales, service, accounting, and analytics.
- **Vertical AI specialty**: Purpose-built for automotive with ISO 42001 certification (responsible AI) and trained on dealership/OEM data.
- **High adoption & trust**: Customer approval rate for AI recommendations is 95%, and dealers report additional revenue generated from AI in 2025.
- **OEM certifications**: Certified with all major OEMs.

## Strategic Focus
- Expanding agentic AI capabilities (Service AI launched 2025) to further automate dealership workflows.
- Deepening enterprise partnerships with large dealer groups and OEMs globally.
- Continuing to scale the platform to more dealers and markets worldwide.

## Why Work Here
- **Culture**: Recognized as a Great Place To Work® (2026–2027) and Fast Company Best Workplace for Innovators (2025). Values include "One Team," collaboration, and continuous learning. [[tekion.com/careers](https://tekion.com/careers)]
- **Work flexibility**: Primarily in-person culture at Pleasanton HQ, but some fully remote positions exist in US, Canada, and EMEA. India offices (Bangalore, Chennai) are onsite with flex days. Roles are marked as remote/hybrid/onsite in job listings.
- **Perks**: 100% employer-paid medical/dental/vision, unlimited PTO (varies by role), stock options, flexible time off, wellness programs, recognition culture.
- **Growth & learning**: Tek-Learn program with Udemy, Frontend Masters, skill workshops, AMAs, and fireside chats.
- **Engineering culture**: AI-native, startup environment focused on disrupting automotive retail; described as "Silicon Valley Startup Environment" with a global team.

## Sources
1. [tekion.com](https://www.tekion.com/) – Product overview, platform details, metrics
2. [tekion.com/about-us](https://www.tekion.com/about-us) – Company history, leadership, funding, awards, partnerships
3. [tekion.com/careers](https://tekion.com/careers) – Culture, benefits, work policy, values
4. [linkedin.com/company/tekion](https://www.linkedin.com/company/tekion) – Entity summary and recent updates
5. [tekion.com/job-openings](https://tekion.com/job-openings) – Current job listings (via careers page)

## Other roles at Tekion

- [Director, Inside Sales](https://feeny.ai/job/director-inside-sales-tekion-cincinnati-e4tvshzqxrx6) — Cincinnati, OH
- [Director, Engineering](https://feeny.ai/job/director-engineering-tekion-chennai-19s6cgxgnvzg) — Chennai, India
- [Inside Sales Representative II](https://feeny.ai/job/inside-sales-representative-ii-tekion-united-states-9ws70bwws97d) — United States
- [Account Development Representative I](https://feeny.ai/job/account-development-representative-i-tekion-united-states-gx42xa5yzapk) — United States
- [Account Development Representative I](https://feeny.ai/job/account-development-representative-i-tekion-united-states-snsm4kd0zpww) — United States
- [Director, Applied Science](https://feeny.ai/job/director-applied-science-tekion-bengaluru-y1qf168mkyts) — Bengaluru, India
- [Senior Software Engineer - Data Engineer](https://feeny.ai/job/senior-software-engineer-data-engineer-tekion-bengaluru-mqypt75mb8d7) — Bengaluru, India
- [Database Engineer II](https://feeny.ai/job/database-engineer-ii-tekion-chennai-psa8tbwhqt2m) — Chennai, India
- [Automotive Emerging Product Enablement Lead](https://feeny.ai/job/automotive-emerging-product-enablement-lead-tekion-united-states-kb9fa43yqx8a) — United States
- [Senior DevOps, DBA engineer](https://feeny.ai/job/senior-devops-dba-engineer-tekion-chennai-eyrgbytydx62) — Chennai, India