--- title: 'Customer Support Engineer - I at Mindtickle' canonical: 'https://feeny.ai/job/customer-support-engineer-i-mindtickle-pune-6pveec0z5a2y' type: 'job' last_seen: '2026-11-05' --- # Customer Support Engineer - I at Mindtickle - **Company:** Mindtickle - **Location:** Pune, India - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-11-04 - **Last confirmed live:** 2026-11-05 - **Apply:** https://jobs.lever.co/mindtickle/68626a39-ae90-4870-b3c7-04bf489f66f7 ## Job description Job Brief Mindtickle is hiring a Customer Support Engineer - I to join our Customer Support Engineering team and become the frontline problem solver for a global enterprise SaaS platform and our award winning AI solutions. This role is ideal for early-career engineers with up to 2 years of experience who enjoy solving real-world technical problems, engaging with global customers, communicating effectively, and continuously learning in a high-impact, fast-paced environment. In this role, you will work closely with global customers and internal engineering teams across functions to understand, troubleshoot, and resolve complex technical issues. You will leverage and strengthen your fundamentals across cloud systems, backend services, APIs, data platforms, UI interactions, and AI-powered capabilities while developing deeper technical expertise and taking ownership of customer issues end to end. What This Role Offers - Exposure to real-world, large-scale production systems supporting global enterprise customers across APIs, integrations, and AI-powered capabilities. - Opportunity to build deeper technical expertise in troubleshooting distributed systems, modern SaaS platforms, and AI-powered features. - Hands-on experience in incident management, advanced system diagnostics, root cause analysis, and cross-functional problem-solving. - Exposure to AI-native ways of working to accelerate debugging, technical investigation, analysis, and problem-solving. - Opportunities to take ownership of complex customer issues, drive resolutions, and collaborate with engineering and product teams. - A continuous learning environment that enables growth into advanced technical, product, and domain-specialist roles within Support. - The opportunity to influence product quality by identifying recurring patterns, sharing customer insights, improving documentation, and driving preventive improvements. ## About Mindtickle ## Company Overview - **One-liner**: Mindtickle provides an AI-powered revenue enablement platform that helps customer-facing teams improve performance through training, content management, and deal guidance. - **Entity Type**: Private (Series E) - **Headquarters**: San Francisco, California, United States - **Founded**: 2012 - **Founders**: Krishna Depura, Deepak Diwakar, Nishant Mungali ## Core Business - Primary industry/industries: Sales Enablement, Revenue Enablement, SaaS - Target customers: B2B, Enterprise sales teams, customer success, and revenue organizations - Mission or purpose statement: "We thrive on creating impact for our customers. Our people matter most." The company focuses on helping revenue organizations create a continuous state of excellence. ## Products & Services - **ElevateOS™**: The first agentic operating system for revenue enablement, using agentic AI to coach, guide, and act on every deal. Powered by a decade of rep behavior data. - **AI Copilot**: Provides real-time deal guidance and coaching to sales reps during customer interactions. - **AI Role Play Simulator**: Enables reps to practice sales conversations with AI-powered simulations. - **Sales Training & Coaching**: Personalized onboarding, everboarding, and ongoing upskilling programs for revenue teams. - **Sales Content Management**: Centralized platform to surface the right content for every deal and ensure reps remain on-brand and on-message. - **Digital Sales Rooms**: Helps accelerate deal cycles with tailored buying experiences for prospects. - **Conversation Intelligence**: Analyzes sales calls and meetings to provide performance insights. - **Analytics & Performance Insights**: AI-powered analytics to track rep performance, identify gaps, and optimize enablement programs. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (last funding round was a $100M Series E in 2021) - **Key Metric**: Total funding of **$281.3M** across 7 rounds; estimated annual revenue of **$40M**. - **Notable Investors/Partners**: SoftBank Vision Fund (lead investor in Series D and E), Canaan Partners (Series B lead), and other undisclosed investors. Customers include Cisco, Splunk, Henkel, Juniper Networks, and Janssen. - **Growth Signals**: Over 692 employees globally (~513 reported on LinkedIn with a slight headcount reduction of -1.9% YoY); 202,841 LinkedIn followers (+20.1% yearly growth); offices in San Francisco (HQ), Pune, and Bengaluru, India. ## Competitive Advantages - **Agentic AI Focus**: The introduction of ElevateOS, built on a decade of rep behavior data, creates a proprietary data moat and advanced AI capabilities that competitors would struggle to replicate. - **Unified Platform**: Combines training, coaching, content management, and deal execution in a single platform, breaking down silos between learning and engagement. - **Proven Enterprise Adoption**: Trusted by major global brands like Cisco, Splunk, and Juniper Networks, demonstrating strong product-market fit in the enterprise segment. - **Data-Driven Readiness**: Uses behavioral data and benchmarks to personalize training and improve rep performance at scale. ## Strategic Focus - **AI-First Transformation**: Deep investment in agentic AI (ElevateOS) to automate coaching, guidance, and deal execution. - **Revenue Enablement Expansion**: Moving beyond traditional sales enablement to encompass all customer-facing teams (customer success, support). - **Global Scale**: Maintaining a distributed workforce across 9 countries (India, US, UK, Canada, Costa Rica) with a hybrid work model. - **Content and Partnership Growth**: Expanding pre-built content and partner integrations to accelerate customer time-to-value. ## Why Work Here - **Culture & Impact**: The company emphasizes that "people matter most" and is focused on creating a best-in-class team to build best-in-class products. - **Remote/Hybrid Policy**: Offers a remote work program; roles in Pune, India are hybrid or on-site. San Francisco HQ is OnSite. - **Benefits**: Generous parental leave, 401(K), healthcare benefits, and family/childcare benefits. - **Engineering & Product Culture**: Opportunity to work on cutting-edge AI applied to revenue enablement; roles include Group Product Manager, UX Research Manager, and Senior Solutions Architect. - **Global Team**: Work with a diverse, international team spanning 9 countries with a strong presence in both the US and India. ## Sources 1. [mindtickle.com](https://www.mindtickle.com/) 2. [mindtickle.com - About Us](https://www.mindtickle.com/about-us/) 3. [LinkedIn - Mindtickle](https://linkedin.com/company/mindtickle) 4. [Built In - Mindtickle Careers](https://builtin.com/company/mindtickle) 5. 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