---
title: 'Customer Support Engineer (Lisbon, Portugal) at Spin Technology'
canonical: 'https://feeny.ai/job/customer-support-engineer-lisbon-portugal-spin-technology-lisbon-qbtqk1xd8mk8'
type: 'job'
last_seen: '2026-10-29'
---

# Customer Support Engineer (Lisbon, Portugal) at Spin Technology

- **Company:** Spin Technology
- **Location:** Lisbon, Portugal
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-10-29
- **Apply:** https://jobs.lever.co/spinai/a4a2da56-d8a6-4931-8238-fd1518ac7dfb

## Job description

## About Spin.AI

Spin.AI is a SaaS security company headquartered in Palo Alto, CA, protecting organizations against SaaS ransomware, data loss, data leaks, risky third-party apps, and compliance gaps across their mission-critical SaaS applications.

SpinOne is an all-in-one SaaS security platform that brings together backup and disaster recovery, ransomware detection and response, data loss prevention (DLP), and SaaS security posture management (SSPM) for Google Workspace, Microsoft 365, Salesforce, and Slack. With the acquisitions of Revyz (backup and recovery for Atlassian Jira and Confluence) and DoControl (SaaS data loss prevention), Spin.AI continues to expand its coverage of the SaaS stack. More than 1,500 organizations worldwide trust Spin.AI to protect their data. Learn more [here](http://spin.ai).

Position Summary:

We are looking for an experienced, technically strong, customer-obsessed Customer Support Engineer to support our European customers. You will be the first technical point of contact for IT administrators, security teams, and MSP partners, helping them get the most out of the Spin.AI platform—from onboarding and configuration to troubleshooting backups, restores, security alerts, and integrations.

This is a hands-on role for someone who enjoys solving complex problems, explaining technical concepts clearly, and building trust with customers. You will work closely with our Engineering, Product, Customer Success, and Sales teams, and your feedback will directly shape the product and our knowledge base.

This role is based in our Lisbon, Portugal office. You will work from the office during the week, and weekend work is done remotely. Hours follow European business hours, with some overlap with our US-based teams.

What You Will Do:

- Provide technical support to customers and partners via email, chat, and video calls, meeting response and resolution SLAs.

- Research, diagnose, and resolve issues across Spin.AI products, including backup and restore, ransomware protection, DLP, SSPM/app risk assessment.

- Troubleshoot integrations with Google Workspace, Microsoft 365, Salesforce, Slack, including admin consoles, OAuth/API permissions, and service accounts.

- Guide new customers through onboarding, setup, and best-practice configuration.

- Reproduce issues, gather logs and evidence, and escalate to Engineering with clear, well-documented tickets; follow through until resolution.

- Manage and document cases accurately in our ticketing system (Jira Service Management), ensuring proper recording and closure of all issues.

- Write and maintain knowledge base articles, FAQs, and internal tech notes.

- Act as the voice of the customer—share recurring issues, feature requests, and product feedback with Product and Engineering.

- Partner with Customer Success and Account Management on adoption, renewals, and at-risk accounts, and flag expansion opportunities you spot in customer conversations.

- Prepare timely reports on support trends and contribute ideas to improve support processes and tooling, including AI-assisted support.

What You Bring:

- 4+ years of experience in technical support, IT support, or a customer-facing engineering role, ideally at a B2B SaaS company, with a track record of owning complex technical escalations from start to finish.

- Hands-on administration experience with Google Workspace and/or Microsoft 365 (Entra ID, Exchange Online, SharePoint, OneDrive, Teams).

- Working understanding of SaaS and cloud concepts such as APIs, OAuth, SSO/SAML, user and permission models, and data retention.

- Strong troubleshooting and problem-solving skills, with the ability to work through ambiguous issues methodically.

- Excellent written and spoken English (C1 or higher) and the ability to explain technical topics to both technical and non-technical audiences.

- Excellent client-facing skills, empathy, and a sense of ownership for the customer outcome.

- Self-motivated and organized, able to work independently, both in the office and remotely on weekends, and prioritize multiple issues in a fast-paced setting.

- Curiosity and willingness to learn the platform deeply in order to deliver fast, effective support.

- Based in Lisbon, Portugal, or willing to relocate, and eligible to work in Portugal.

Nice to Have:

- Experience with Salesforce, Slack, or Jira.

- Background in cybersecurity, data protection, backup/recovery, or DLP.

- Certifications such as Google Workspace Administrator or Microsoft 365 Administrator.

- Scripting or technical tooling skills (e.g., PowerShell, Python, REST API tools like Postman).

- Experience with Jira Service Management, Planhat, or similar support and CS tools.

- Additional European languages (e.g., German, French, Spanish, Italian).

-

## Experience supporting MSPs or channel partners

Room to Grow:

We invest in our people and want this role to be a launchpad. Depending on your strengths and interests, there is a clear path to grow into:

- Customer Success Manager (CSM): own a portfolio of customer relationships, drive adoption and retention, run business reviews, and work on renewals and expansions.

- Solutions Engineer (SE): partner with our Sales team on new business—running technical discovery, product demos, proofs of concept, and answering security questionnaires and RFPs.

Your deep product knowledge and customer experience from support give you a strong foundation for either path.

Benefits:

- A dream team of highly motivated and talented people, with ambitious goals and challenges that require strong analytical and communication skills.

- Competitive base salary + bonuses.

- Office in Lisbon, Portugal, with remote work on weekends.

- Medical insurance.

- Clear career growth paths into Customer Success or Solutions Engineering.

- Conferences, training, certifications, and other professional development opportunities.

- Team-building events.

- Employee Wellness Program
- Unlimited PTO

Why Spin.AI?

- Inc. 5000 list for 2026! 🚀
- Overall Ranking: #3,309
- Industry Ranking: #107
- Metro Ranking: #114
- State Ranking: #463
- Forbes Named Spin.AI One of America's Best Startup Employers THREE Years in a Row (2024- 2026)
- Work in a fast-moving, high-impact cybersecurity company recognized by Gartner, Forrester, and G2.
- Collaborative, transparent culture – your ideas and experiments matter.
- Direct impact: your work translates into real business growth and visibility.
- Growth opportunities and performance-based rewards.

## About Spin Technology

## Company Overview
- **One-liner**: Spin.AI provides an all-in-one SaaS security and data protection platform that protects mission-critical applications from ransomware, data loss, and insider threats.
- **Entity Type**: Private (Total funding $19.5M across multiple rounds, including Convertible Note, Seed, and Angel)
- **Headquarters**: Palo Alto, California, United States (with a large office in Lisbon, Portugal)
- **Founded**: 2017
- **Founders**: Not publicly listed

## Core Business
- **Primary industry**: Cybersecurity / SaaS Security
- **Target customers**: B2B, including mid-market organizations (200–5,000 employees), large midmarket enterprises (up to 10,000 for browser security), and Managed Service Providers (MSPs)
- **Mission or purpose**: To secure SaaS data against ransomware attacks, insider threats, data loss, and non-compliance, while reducing security costs and simplifying operations.

## Products & Services
- **SpinOne**: All-in-one SaaS security platform offering automated backup, ransomware detection and response (2-hour recovery SLA), archiving, eDiscovery, and SSPM. Protects Google Workspace, Microsoft 365, Salesforce, Slack, Jira, and Confluence.
- **SpinSPM**: SaaS Security Posture Management solution that finds and fixes misconfigurations and manages third-party apps and extensions.
- **SpinCRX**: Enterprise browser security solution that controls risky extensions and prevents browser-to-cloud data loss.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric** (Private): **Total Funding** – $19.5M (latest round: Angel Round in 2021 with 2 investors)
- **Notable Investors/Partners**: Recognized by Forrester, Gartner, GigaOm, Frost & Sullivan; recommended by Google for SaaS data protection; integrated with Chrome Enterprise Security; 400+ partners worldwide.
- **Growth Signals**: Acquired Revyz (Atlassian backup market leader) in April 2026; 2,000+ customers across 100+ countries; 75 employees (+1.1% YoY); LinkedIn followers grew 43.7% YoY.

## Competitive Advantages
- Unified platform covering backup, ransomware defense, SSPM, and browser security across the most popular SaaS apps (Google, Microsoft, Salesforce, Slack, Atlassian).
- Industry-leading 2-hour recovery SLA for ransomware incidents.
- Deep integrations with Google Workspace and Chrome Enterprise, earning official recommendation from Google.
- Recognized by major analyst firms (Gartner, Forrester, GigaOm) and named by Forbes as one of America’s Best Startup Employers three years in a row (2024–2026).

## Strategic Focus
- Expand platform coverage across the entire SaaS stack, especially following the Revyz acquisition to deepen Atlassian protection.
- Continue to serve mid-market and enterprise customers with a focus on reducing tool sprawl and operational drag.
- Grow international presence with engineering and support hubs in Lisbon, Portugal, and Malaga, Spain.

## Why Work Here
- **Culture highlights**: Collaborative, transparent, accountability-driven. Described as “fast-moving, high-impact” with a focus on ownership and trust.
- **Remote/hybrid policy**: Hybrid office attendance is standard; many roles are based in Lisbon, Malaga, or Palo Alto. Remote flexibility is offered during trial periods with relocation expected afterward.
- **Notable perks**: Premium health (medical, vision, dental, life), unlimited PTO, fully stocked kitchen, employee wellness program, performance-based rewards.
- **Engineering culture**: Backend platform built on a service-based architecture with 30+ independently deployable services. Engineers work on backup/recovery, integrations, access control, audit logs, and high-volume async workflows.
- **Recognition**: Forbes “America’s Best Startup Employers” three years in a row (2024–2026).

## Sources
1. [spin.ai](https://spin.ai/company/about-us/)
2. [linkedin.com](https://linkedin.com/company/spintechinc)
3. [cbinsights.com](https://www.cbinsights.com/company/spin-technology)
4. [jobs.lever.co](https://jobs.lever.co/spinai)
5. [spin.ai careers](https://spin.ai/careers/)

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