--- title: 'Customer Support Engineer at Lyric' canonical: 'https://feeny.ai/job/customer-support-engineer-lyric-bengaluru-b5ybp6nkpgyr' type: 'job' last_seen: '2026-10-13' --- # Customer Support Engineer at Lyric - **Company:** Lyric - **Location:** Bengaluru, India - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-09 - **Last confirmed live:** 2026-10-13 - **Apply:** https://jobs.ashbyhq.com/lyric/48967b13-a57b-4041-b65c-9afe40b4c0d9 ## Job description ## About the Company Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale. The current SCM technologies are either rigid, limited-scope point solutions or custom solutions built in-house, which demand immense expertise and investment. That is…until now. Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds: - Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus - A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence With Lyric, enterprises no longer have to choose between flexibility and speed, they get both. The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again. Today, a growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, Coca-Cola, and more, are innovating on their own terms with Lyric. We can’t wait to see what our customers, both current and future, are empowered to build with us next. Come build with us! Profile Summary: The Customer Support Engineer is a high-visibility support role focused on resolving customer issues, improving support systems, and shaping Lyric's support for scale. The role sits at the center of the customer experience, resolving frontline technical issues, building platform fluency, and contributing to knowledge management and automation initiatives, while working directly with Engineering, Product, Customer Success, and Professional Services. Every recurring issue becomes raw material: better documentation, smarter automation, sharper product feedback. This role is ideal for fast learners who want ownership early and room to grow within a high-growth SaaS company at the intersection of enterprise software, AI, and supply chain, offering future opportunities across Lyric's broader customer-facing and technical teams. Title - Customer Support Engineer Location: - Bangalore What you’ll do: - Own end-to-end resolution of customer-reported technical issues with precision, clarity, and speed - balancing technical accuracy with a strong customer orientation - Build deep platform fluency to troubleshoot effectively across Lyric's product - Deliver structured, professional written responses that synthesize technical details into accessible language - Spot patterns across support tickets and propose scalable solutions - automation, documentation, workflows - that reduce repeat issues - Operate from an AI-first mindset, leveraging AI tools to accelerate diagnosis, response quality, and knowledge capture - Collaborate closely with Engineering, Product, Customer Success, and Professional Services to close the loop on recurring problems and improve the overall customer experience, proactively identifying opportunities to improve systems rather than just reacting to them What we are looking for: Required Experience: - 3–5 years of experience in a customer-facing technical support or SaaS support role in web application operations, analytics, or data operations - Familiarity with incident management and ticketing systems (e.g., Zendesk, Freshdesk, Salesforce, or similar) - Debugging issues using SQL, APIs, and command-line tools/CLI - Strong 24/7 operational mindset, with willingness and ability to work shifts, including weekends and holidays - Customer-focused approach with a sense of urgency and ownership Preferred: - Exposure to ETL/ELT processes, data pipelines, and data flow concepts - Exposure to cloud services and data integration - Background in computer science, engineering, or analytics - Familiarity with supply chain or planning concepts - Comfort with AI-based tooling ## About Lyric ## Company Overview - **One-liner**: Lyric provides a composable, AI-native decision intelligence platform that enables enterprises to model, plan, and optimize their supply chains with speed and flexibility. - **Entity Type**: Private (Series B) - **Headquarters**: Sunnyvale, California, United States - **Founded**: 2021 - **Founders**: Ganesh Ramakrishna (CEO), Karthik Muthukrishnan (Co-Founder & Head of Engineering), Sarang Jagdale (Co-Founder & Head of Decision Science) ## Core Business - **Primary Industry**: Supply Chain Software / Decision Intelligence / AI - **Target Customers**: B2B, large enterprises and Fortune 500 companies across industries including food & beverage, consumer goods, and transportation. - **Mission Statement**: To create a world where intelligence and innovation fuel smarter, more resilient supply chains, empowering supply chain organizations to innovate on their own terms. ## Products & Services - **Lyric Studio**: The company's flagship offering. A four-layered, composable platform that integrates Data, Algorithms, Workflows, and Models & Apps. It allows users to model networks, plan operations, run simulations, and execute decisions using pre-built "Motifs," no-code configurations, or custom algorithms. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric**: **Total Funding** raised: **$43.5M**. Revenue has grown **500%** since emerging from stealth in late 2023. - **Notable Investors**: Led by **Insight Partners** (Series B), with participation from Primary Venture Partners, Permanent Capital Ventures, VMG Partners, PSP Growth, and NewBuild Venture Capital. - **Growth Signals**: - Employee headcount grew **109% YoY** to **234 employees** (as of mid-2025). - Revenue grew 500% in 18 months post-stealth. - Signed major clients like **Coca-Cola Consolidated**, **BODYARMOR**, and **Red Classic Transportation**. - Generated **$4M in savings** for Red Classic in a short period. - Expanding presence globally with teams in 13 countries. ## Competitive Advantages - **Composable Architecture**: Unlike rigid, off-the-shelf ERP/SCM tools, Lyric’s modular platform allows businesses to adapt solutions quickly without long, costly implementations. - **Science-as-a-Service**: Offers a rich library of pre-built supply chain algorithms (forecasting, routing, scheduling) that data scientists can extend, reducing the need to rebuild standard logic. - **Rapid Time-to-Value**: Designed for quick deployment and scalable adoption, allowing teams to start small and grow. - **Enterprise-Proven**: Already delivering measurable ROI at scale for Fortune 500 customers. ## Strategic Focus - **Product Roadmap**: Accelerating the platform’s AI capabilities for experimentation, simulation, and automation (including a dedicated Head of Gen AI). - **Scaling the Library**: Expanding the library of reusable supply chain logic ("Motifs"). - **Customer Success**: Investing heavily in customer onboarding, community programs, and success teams to support global scale. - **Talent Acquisition**: Aggressively hiring across engineering, sales, and customer success to support rapid growth. ## Why Work Here - **High Growth Environment**: The company is scaling extremely fast (109% headcount growth), offering significant career growth and ownership opportunities. The Series B funding provides a strong financial runway. - **Culture of Innovation**: Described as building the "next generation of supply chain AI," the work involves tackling complex problems in data, algorithms, and machine learning. The engineering-led culture emphasizes innovation efficiency. - **Strong Compensation & Culture**: Employee reviews on Glassdoor rate the company **4.4/5.0**, with high marks for **Culture (4.3)** and **Compensation (4.5)**. - **Global & Flexible**: Operating across 13 countries with a substantial technical hub in India and a growing US presence. The company is open to remote/hybrid roles (e.g., Growth Strategist roles in SF, NYC, Chicago are explicitly listed as open positions). - **Mission-Driven**: Employees are solving high-impact problems for the "unsung heroes" of global supply chains, working on technology that directly saves millions of dollars and improves resilience. ## Sources 1. [Lyric Official Website](https://lyric.tech/) 2. [Lyric Company Page](https://lyric.tech/company) 3. [Lyric LinkedIn](https://www.linkedin.com/company/lyric-tech) 4. [Lyric CB Insights Profile](https://www.cbinsights.com/company/lyric) 5. [Lyric Careers Page](https://jobs.ashbyhq.com/lyric) 6. 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