---
title: 'Customer Support Engineer — Mechanical & Industrial Products at Fictiv'
canonical: 'https://feeny.ai/job/customer-support-engineer-mechanical-industrial-products-fictiv-schaumburg-vmymcwdkvge8'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Support Engineer — Mechanical & Industrial Products at Fictiv

- **Company:** Fictiv
- **Location:** Schaumburg, IL
- **Posted:** 2026-05-12
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/fictiv/jobs/8545767002

## Job description

## About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

## Role Summary

This is an engineering role, not a general support role. You'll be the technical expert for customers — design engineers, mechanical engineers, and buyers — turn to when they need to solve real application problems: material selection, tolerance analysis, load calculations, fit and interference decisions, and product integration into their designs. You'll also work alongside the sales team to grow MISUMI's business through hands-on technical engagement.

Essential Functions

Technical Customer Support

- Provide expert guidance on materials, fits, tolerances, load/life calculations, sizing, and product selection via phone, email, and chat.
- Support customers integrating Misumi components into their designs using CAD models and engineering analysis.
- Handle complex, custom, and competitive cross-over quoting — coordinating with domestic and overseas teams to win new business.
- Manage quality claims by working with customer service and procurement to drive resolution.

Sales & Technical Promotion

- Act as a subject matter expert, delivering technical presentations to engineering groups with clarity and confidence.
- Educate customers on Misumi's product line to drive adoption within their designs.
- Partner with the field sales team on growth initiatives and engineering-led account development.

Product & Data Stewardship

- Maintain product databases, catalog content, and website information for accuracy.
- Support catalog review, trade shows, and warehouse inventory projects as needed.

Other: Other responsibilities may include catalog review, warehouse inventory support, trade show support, and others as necessary.

All employees are expected to maintain and contribute to the QMS.

Desired Traits:

- Bachelor's degree in Engineering* — Mechanical, Electrical, or Industrial preferred. This is a firm requirement.
- 0-3 years of relevant engineering or technical experience — recent graduates encouraged to apply.
- Solid understanding of manufacturing processes, mechanical components, and their real-world application.
- Able to read engineering drawings and perform basic mechanical calculations (tolerances, fits, load/life).
- Proficient in 3D CAD software and Microsoft Office suite (Excel, Access, Word, PowerPoint).
- Familiarity with CRM software; VBA/VB skills are a plus.
- Strong communicator — written and verbal — with the ability to translate technical complexity into clear guidance.
- Self-motivated, accountable, and comfortable working across both engineering and commercial teams.

Physical Demands

- No physical demands

Travel: Ability to travel <10% of the time for offsite customer visits, trade shows, etc.

Salary Range: $65,000 to $80,000 per year, based upon experience

Interested in learning more?  We look forward to hearing from you soon. We’re actively seeking teammates who:

- Bring diverse perspectives and experience to our culture and company.
- Excel at being part of a strong, empathetic team.
- Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
- Have an ‘always learning’ mindset that celebrates learning, not just wins.
- Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

## About Fictiv

## Company Overview
- **One-liner**: Fictiv provides a digital operating system for custom manufacturing, connecting product creators with a global network of vetted manufacturers to source custom mechanical parts quickly and efficiently.
- **Entity Type**: Private (Series E, last funding round May 2022)
- **Headquarters**: San Francisco, California, United States, with additional offices in Guangzhou, China; Phoenix, Arizona; Pune, India; and Bengaluru, India
- **Founded**: 2013
- **Founders**: Dave Evans and Nathan Evans

## Core Business
- **Primary industry**: Custom manufacturing / Digital supply chain services
- **Target customers**: B2B, serving early-stage startups to Fortune 500 enterprises across industries such as automotive, medical devices, robotics, and consumer electronics
- **Mission / Purpose**: “To enable product creators to innovate” by building the world’s operating system for custom manufacturing – making it possible to build hardware at the speed of software.

## Products & Services
- **Digital Manufacturing Platform**: An integrated online system for quoting, design for manufacturability (DFM) feedback, order management, and real-time tracking. Supports 3D printing, CNC machining, injection molding, and urethane casting, with lead times as fast as 1–2 days.
- **Global Manufacturing Network**: A managed network of manufacturing partners across the U.S., Mexico, India, China, and Japan, offering supply chain resilience and regional sourcing flexibility.
- **Technical Program Management**: Hands-on support from Fictiv engineers and program managers to guide customers from prototype through full-scale production.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised – $200M (as of Series E in May 2022)
- **Notable Investors/Partners**: Includes Honeywell, Intel, Bill Gates (via Gates Frontier), and other institutional investors [fictiv.com](https://www.fictiv.com/about-us)
- **Growth Signals**: 
  - Over 35 million parts manufactured to date [fictiv.com](https://www.fictiv.com/)
  - Served more than 5,000 companies
  - Expanded to four global Centers of Excellence (U.S., Mexico, India, China) to reduce supply chain risk
  - Active hiring across engineering, sales, and operations (51 active jobs on Greenhouse as of mid-2026)

## Competitive Advantages
- **Digital-first OS for manufacturing**: Combines an automated quoting and DFM engine with a vetted global network, reducing the typical friction of custom part sourcing.
- **Speed and traceability**: Parts delivered in as fast as 24 hours, with full traceability and trackability at every step.
- **Global, multi-region supply chain**: Customers can choose supply regions (U.S., Mexico, India, China, Japan) to mitigate geopolitical and logistics risk.
- **Enterprise-grade quality management**: Integrated quality control and program management support, appealing to Fortune 500-level production requirements.

## Strategic Focus
- **Scaling global manufacturing hubs**: Expanding in-region Centers of Excellence to offer faster, lower-risk production close to customers.
- **AI and automation**: Using artificial intelligence to accelerate quoting, DFM feedback, and supply chain decisions (including in employment decisions for internal operations).
- **Deepening enterprise relationships**: Targeting large OEMs and regulated industries (medical, aerospace, automotive) with compliance and traceability features.
- **Platform ecosystem**: Enhancing the digital platform with new materials, finishes, and real-time analytics to further reduce time-to-market for hardware innovators.

## Why Work Here
- **Culture & values**: Emphasizes a “Service Mentality” (value #2), collaboration, diversity, and autonomy. Described as a passionate team across multiple global offices.
- **Work policy**: Remote-friendly environment with systems to keep distributed teams connected. Offices in San Francisco, Guangzhou, Phoenix, Pune, and Bengaluru.
- **Perks and benefits**:
  - Monthly virtual work stipend
  - Wellness perks
  - Paid volunteer days
  - Learning and development stipend (Udemy Business courses, continued education stipends)
  - Leadership coaching for high performers
  - Paid parental leave
  - Equity options
- **Engineering culture**: Access to modern tools (Salesforce, data engineering, integrations) and direct exposure to executive leadership; strong focus on career growth and autonomy.

## Sources
1. [Fictiv Careers Page](https://www.fictiv.com/careers)
2. [Fictiv Main Website](https://www.fictiv.com/)
3. [Fictiv About Us Page](https://www.fictiv.com/about-us)
4. [Crunchbase – Fictiv](https://www.crunchbase.com/organization/fictiv)
5. [Greenhouse Job Board – Fictiv](http://job-boards.greenhouse.io/fictiv)

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