---
title: 'Customer Support Engineer at Rox Data Corp'
canonical: 'https://feeny.ai/job/customer-support-engineer-rox-data-corp-san-francisco-nhfegh594tb9'
type: 'job'
last_seen: '2026-10-19'
---

# Customer Support Engineer at Rox Data Corp

- **Company:** Rox Data Corp
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.ashbyhq.com/rox-data-corp/17f44c6c-2fcd-4869-bd48-c4b08fe1b426

## Job description

## About Us

At [Rox](https://rox.com/), we believe in empowering people to do their best work. Our platform supercharges sellers with autonomous revenue agents to do the manual work so they can focus on what they do best: selling. Just as coding agents 10x’d engineering, revenue agents 10x customer work. We are reimagining the revenue stack by building the world’s first revenue operating system, from the application layer to the system of context. With Rox, humans are evolving to orchestrators while agents manage the end-to-end customer lifecycle. Rox powers Global 2000 leaders in banking, hardware, construction, and sovereign AI, while serving dominant AI winners like Ramp and Cognition. Underlying all of this success is an unwavering, shared belief in the mission, with an unreasonable commitment of doing whatever it takes to make it a reality. The Team Nothing is possible without the world-class team, assembled to redefine how businesses operate. Members on our team have:

- Founded and exited successful companies
- Held the highest positions at Google, AWS, Confluent, and New Relic
- Won IMO and IOI gold medals
- Published field-defining papers

We’re backed by the best, including Sequoia, General Catalyst, Google Ventures, Elad Gil, and Chris Ré. Core Principles Taste: Craft beautiful experiences. No matter how small, we strive to make sure every detail is right. We care deeply about every interaction, both in terms of whether it helps the seller get the job done, but also how the product makes them feel. We get a visceral feeling when something is off and stop at nothing to make sure we make it right. We never settle, continuously exploring ways to delight sellers. Obsession: Commit unreasonably. In all aspects of our craft, we commit. We not only are immediately reactive to customers’ requests but are proactive about driving value even before they ask. We are also obsessive about always learning and honing our craft, improving ourselves and product every single day. Action: Get it done. Talking is easy but the difference comes from the execution. We lean heavily towards making thoughtful yet fast decisions and delivering immediately. We play in a field where trust is paramount. We earn the trust and right to empower the best sellers by forging a history of over-delivering on the promise at record speed.

## Your Role

As a Customer Support Engineer at Rox, you'll own how customers get unblocked when something breaks or is unclear in the product. You'll be the front line for product support: triage, reproduce, resolve, and communicate with clarity and urgency. This is a technical, customer-facing role. You'll work tickets and escalations across integrations, workflows, agents, and core platform behavior. You'll partner with Growth Strategists, FDEs, CSMs, and Engineering so severe issues move fast, and recurring issues become docs, tooling, or product fixes rather than the same answer forever. If you like debugging under pressure and raising the bar for how a support function operates at a fast-moving AI company, we'd love to talk.

## Responsibilities

- Own the customer product support queue end to end: intake, triage, reproduction, resolution, and clear customer communication
- Protect support SLAs, with faster handling for severe product-impairing and loss-of-functionality issues
- Debug issues across the Rox product surface, including integrations, data flows, agent workflows, and account configuration
- Partner with FDEs and Growth Strategists on account-critical escalations without turning every ask into a custom build
- Write and maintain public and internal docs so customers and teammates can self-serve the common paths
- Capture recurring failure modes and feed crisp, actionable signal to Product and Engineering
- Build lightweight tooling and playbooks that shrink time-to-resolution as volume grows
- Represent Rox with calm, precision, and ownership in every customer touchpoint

## Qualifications

- 2+ years in technical support, solutions engineering, or a similar customer-facing technical role in B2B SaaS
- Strong troubleshooting instincts across systems that touch SaaS apps, APIs, identity, and data integrations
- Comfort reading logs, reproducing bugs, and explaining technical findings to both technical and non-technical audiences
- Clear written communication: customers should leave every thread knowing status, next step, and owner
- Experience with CRM and GTM stacks (Salesforce, HubSpot, or similar) is a plus
- Familiarity with SQL or a scripting language for investigating customer data issues is a plus
- Bias toward documentation and automation over repeating the same manual fix
- Comfort operating in a fast-moving, early-stage environment where process is still being built
- Be located in or willing to relocate to San Francisco

## Benefits

- Competitive pay with considerable equity upside
- Medical, dental, and vision, including 100% company-paid plans for you and eligible dependents
- Company-paid life & AD&D, plus short- and long-term disability
- 401(k) with automatic enrollment
- Unlimited PTO, plus paid sick leave, company holidays, and bereavement
- Up to 20 weeks of paid parental leave at 100% pay (birth, adoption, or foster)
- Wellness stipend: $375/quarter
- Learning stipend: up to $2,000/year
- Internet & cell phone stipend: $25/month
- Mental health support, virtual care, and care navigation
- Fertility & family-building support, plus backup care membership
- Pre-tax commuter benefits (transit & parking)
- SF HQ: daily catered breakfast & lunch, meal allowances, and rideshare support when commuting to the office

Apply To apply, please fill out the application form. We're looking forward to connecting with you!

## About Rox Data Corp

## Company Overview
- **One-liner**: Rox provides AI-powered sales automation and revenue intelligence agents for Global 2000 enterprises, helping teams generate pipeline, manage deals, and grow revenue autonomously.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2024
- **Founders**: Ishan Mukherjee (CEO), Shriram Sridharan (CTO), Diogo Ribeiro (CGO), Christopher Ré (Cofounder, Research)

## Core Business
- **Primary industries**: AI sales software, revenue intelligence, sales engagement, enterprise SaaS
- **Target customers**: B2B enterprise (Global 2000), sales and revenue teams
- **Mission/purpose**: "Secure and grow the world's revenue" – to be the essential AI transformation partner for the world’s leading companies.

## Products & Services
- **Rox Platform**: A unified warehouse-native AI platform combining sales intelligence, engagement, and revenue intelligence. Key capabilities include:
  - **Sales Intelligence**: Prospecting, account research, CRM data cleanup, intent signals.
  - **Sales Engagement**: Multi-channel sequences (email, LinkedIn, cold calls, voicemail) with personalized drafting and autopilot.
  - **Revenue Intelligence**: Deal scoring, pipeline risk analysis, meeting summaries, conversation intelligence.
  - **Agent Workflows**: Autonomous agents for tasks like identifying upsell opportunities, generating call decks, and updating org charts.
  - **Conversation Intelligence**: Capture and analyze sales calls and meetings.
  - **Account Intelligence**: Org chart updates, hiring alerts (e.g., new CRO).
  - **Secure Knowledge Layer**: Governance, permissions, audit logs, and compliance (SOC 2 Type II, ISO 27001, GDPR).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding $50 M (Series A, November 2024, led by General Catalyst with participation from GV, Hong Shan, and others). An additional venture round in March 2026 (undisclosed amount) led by General Catalyst.
- **Notable Investors/Partners**: General Catalyst, GV (Google Ventures), Hong Shan
- **Growth Signals**:
  - Headcount of 95 employees (as of mid-2026) – 291% year-over-year growth
  - Operations in 8 countries (US, India, Netherlands, UK, Sweden, Bangladesh, Philippines, Kosovo)
  - Website monthly visits: ~81,685 (+16% monthly growth)
  - LinkedIn followers: 14,538 (+264.7% yearly growth)
  - Strong talent pipeline from top AI and tech companies (Glean, Scale AI, Apple, Confluent, Ramp, Stanford)

## Competitive Advantages
- **Warehouse-native architecture**: Pre-built AI agents that work directly on a company’s data warehouse, enabling faster deployment and stronger governance.
- **Enterprise-grade security & compliance**: SOC 2 Type II, ISO 27001, GDPR compliance, AES-256 encryption, and strict data usage policies.
- **World-class applied AI team**: Co-founded by Christopher Ré (Stanford professor, known for work on data systems and AI), backed by a research arm (Rox Research) that ships frontier agent work into production.
- **Focus on Global 2000**: Tailored for large, complex organizations with unified identity, permissions, and audit controls.

## Strategic Focus
- **Deploying revenue agents at scale**: Automating the entire sales workflow from pipeline generation through deal management and expansion.
- **Consolidating sales tools**: Replacing point solutions (e.g., separate sales engagement, conversation intelligence, data enrichment) with a single platform.
- **Building a Unified Governance Engine**: Data controls, audit logs, and secure knowledge layers to meet enterprise compliance needs.

## Why Work Here
- **Culture**: "Hardcore builders, owners, and founders" – a high-agency, fast-paced environment focused on shipping and impact.
- **Team**: Strong founding team with deep AI and enterprise experience; 41% technical staff (engineering, product, data). Many hires from top AI companies like Glean, Scale AI, and Confluent.
- **Growth trajectory**: Hyper-growth stage (3x headcount in a year) with substantial funding and backing from top VCs – offers rapid career advancement.
- **Work model**: Primarily office-based in San Francisco (251 Rhode Island St, Suite 205). Hybrid/remote flexibility not explicitly stated but likely in-person heavy given stage.
- **Perks & benefits**: Not detailed publicly, but the company emphasizes ownership, building, and being part of "the best Applied AI team to out-ship the market."

## Sources
1. [rox.com](https://www.rox.com/)
2. [rox.com/company](https://www.rox.com/company)
3. [LinkedIn](https://www.linkedin.com/company/rox-data-corp)
4. [Preqin](https://www.preqin.com/data/profile/asset/rox-data-corp/713665)
5. [Ashby Careers](https://jobs.ashbyhq.com/Rox-Data-Corp)

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