---
title: 'Customer Support for Card Services - Crypto Focus at Extend Your Team'
canonical: 'https://feeny.ai/job/customer-support-for-card-services-crypto-focus-extend-your-team-metro-manila-x0wv9xzgqcjk'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Support for Card Services - Crypto Focus at Extend Your Team

- **Company:** Extend Your Team
- **Location:** Metro Manila, Philippines
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-04-28
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/eyt/d6c79c73-c14e-49c4-a4b1-f5d08b5400b8

## Job description

## About Us

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product was the world's cheapest credit card – backed by home equity. We are now expanding our reach with our patented technologies to offer the world's first credit card backed by Bitcoin collateral, providing credit in minutes with no income check required.

Who are we? We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

## Responsibilities

- Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools.
- Educating cardholders on Aven's Bitcoin-backed card features, including LTV (Loan-to-Value) monitoring and collateral management.
- Documenting & logging issues (as well as customer compliments & complaints).
- Working with customers to help them go through our application flow, including the Bitcoin deposit and vaulting process.
- Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems.
- Communicating critical account updates to users, such as Margin Call alerts or Liquidation warnings, with empathy and technical clarity.

## Qualifications

- At least 2 years of experience in a US-based financial services account, specifically handling credit card services or loan processing.
- Minimum of 1 year of professional experience in a cryptocurrency-related role (Support, Operations, or Compliance) is required.
- Strong fundamental understanding of Bitcoin, digital asset custody (e.g., BitGo), and the mechanics of asset-backed lending.
- Ability to explain complex concepts such as "Superposition," "Margin Calls," and "LTV Ratios" to a non-technical audience.
- Superb communication, collaboration, and problem-solving skills.
- Proficiency, speed, and accuracy in written communication.
- Fluency, clarity, and good diction in English.
- Great organizational skills & time management abilities.
- Experience using customer communication tools (ZenDesk), Google Drive, and internal CRM systems.
- Detail-Oriented - accuracy is critical when dealing with volatile digital assets and financial transactions.
- Bachelor's Degree or comparable work experience in financial services.
- Flexibility to work US Pacific time (10 AM to 7 PM).

## About Extend Your Team

## Company Overview
- **One-liner**: Extend Your Team connects high-growth companies with experienced remote professionals in the Philippines for roles like customer support, bookkeeping, and operations.
- **Entity Type**: Private (bootstrapped/self-funded)
- **Headquarters**: San Juan, Puerto Rico, with an additional office in Boca Raton, Florida, USA.
- **Founded**: 2020
- **Founders**: Not publicly available

## Core Business
- Primary industry: Outsourcing and Offshoring Consulting
- Target customers: VC-backed startups, enterprise & mid-market firms, and businesses expanding into new markets. They serve a diverse range of industries, specializing in financial services, technology, insurance, and property management.
- Mission or purpose statement: To help businesses scale faster, smarter, and without operational limits by building high-performance remote teams.

## Products & Services
- **Talent Placement (Virtual Assistants & Specialists)**: Extend Your Team fills roles including Executive Assistants, Customer Support Representatives, Bookkeepers, Accountants, Sales Development Reps, Project Managers, and more. They emphasize that their talent averages 5-15 years of experience and are "self-starters" who require minimal oversight.
- **Team Building & Augmentation**: They offer to build entire teams (e.g., a 187-person customer support team for a fintech client in 30 days) or fill single roles, embedding professionals into a client's existing workflows.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Employs 32 people (as of mid-2026), with a yearly headcount growth of +12.5% [linkedin.com](https://www.linkedin.com/company/extendyourteam). They claim to have built a 187-person customer support team for one client in 30 days.
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Active job postings have grown by 400% year-over-year. The company reports a 69.6% yearly increase in LinkedIn followers, indicating growing brand awareness [linkedin.com](https://www.linkedin.com/company/extendyourteam).

## Competitive Advantages
- **Proprietary Vetting Process ("Smart Talent System")**: A 5-step vetting process that they claim guarantees candidates with the right skills, cultural fit, and autonomy. Only 1% of applicants make it to the client interview stage [extendyourteam.com](https://www.extendyourteam.com/join-our-team/).
- **Focus on High-Caliber, Experienced Talent**: Unlike typical low-cost VA firms, they focus on hiring experienced professionals (7+ years average) who can contribute from day one with minimal oversight.
- **Speed of Hiring**: They advertise the ability to hire in as little as 48 hours.

## Strategic Focus
- **Scaling Operations for High-Growth Clients**: Their case studies and messaging focus on helping companies that are "outpacing their current structure" and need to scale quickly without overhead bloat.
- **Deepening Specialization in Financial Services**: Many current job postings (e.g., Card Services, Fraud Operations, HELOC, Loan Servicing) and their talent sources (Capital One, American Express) indicate a strong focus on the financial services sector [linkedin.com](https://www.linkedin.com/company/extendyourteam).

## Why Work Here
- **Remote-First & Flexible**: All roles are remote, based in the Philippines. The company offers a "Hybrid Workspace" designation, suggesting some roles may have occasional on-site requirements [builtin.com](https://builtin.com/company/extend-your-team).
- **Employee Benefits**: They offer free healthcare, dental, life insurance, paid time off, and a birthday cake for employees [extendyourteam.com](https://www.extendyourteam.com/join-our-team/).
- **Supportive Culture**: They assign a coach to help onboard and support every new hire. The company has a 4.2/5.0 employer rating on LinkedIn, with high marks for Work-Life Balance (4.5) and Compensation (4.3) [linkedin.com](https://www.linkedin.com/company/extendyourteam).
- **Hiring Eligibility**: The company currently only hires people who reside in the Philippines [extendyourteam.com](https://www.extendyourteam.com/join-our-team/).

## Sources
1. [extendyourteam.com](https://www.extendyourteam.com/)
2. [builtin.com](https://builtin.com/company/extend-your-team)
3. [linkedin.com](https://www.linkedin.com/company/extendyourteam)
4. [extendyourteam.com (Careers)](https://www.extendyourteam.com/join-our-team/)

## Other roles at Extend Your Team

- [Team Leader (HELOC)](https://feeny.ai/job/team-leader-heloc-extend-your-team-philippines-09yzpkn340v6) — Philippines
- [Compliance Project Manager](https://feeny.ai/job/compliance-project-manager-extend-your-team-philippines-770s3ppcehy0) — Philippines
- [HIL Partnership Support Specialist](https://feeny.ai/job/hil-partnership-support-specialist-extend-your-team-philippines-6cbz26ryht4y) — Philippines
- [Complaints Specialist](https://feeny.ai/job/complaints-specialist-extend-your-team-metro-manila-pb9ehg9fqmmd) — Metro Manila, Philippines
- [Loan Origination Customer Support](https://feeny.ai/job/loan-origination-customer-support-extend-your-team-metro-manila-aff9yzbbk2r0) — Metro Manila, Philippines
- [Closing Coordinator](https://feeny.ai/job/closing-coordinator-extend-your-team-metro-manila-ftky165zx343) — Metro Manila, Philippines
- [Originations Backend (HOI Specialist)](https://feeny.ai/job/originations-backend-hoi-specialist-extend-your-team-philippines-kg6nfcs0khye) — Philippines
- [Liens Operations Specialist](https://feeny.ai/job/liens-operations-specialist-extend-your-team-philippines-r7k9bernxt0a) — Philippines
- [Compliance Operations Analyst](https://feeny.ai/job/compliance-operations-analyst-extend-your-team-philippines-w6r5tmpfp159) — Philippines
- [Loans Operations Specialist](https://feeny.ai/job/loans-operations-specialist-extend-your-team-philippines-s6z7v6tjjtkd) — Philippines