---
title: 'Customer support/Integrations support (English) at Evoplay Games'
canonical: 'https://feeny.ai/job/customer-support-integrations-support-english-evoplay-games-kyiv-kyiv-ukraine-dwtf49q2qqq9'
type: 'job'
last_seen: '2026-10-12'
---

# Customer support/Integrations support (English) at Evoplay Games

- **Company:** Evoplay Games
- **Location:** Kyiv Kyiv Ukraine Limassol Cyprus Lviv Oblast Ukraine Worldwide Warszawa Masovian Voivodeship, Poland
- **Work type:** remote
- **Posted:** 2026-10-05
- **Last confirmed live:** 2026-10-12
- **Apply:** https://job-boards.eu.greenhouse.io/evoplaygames/jobs/4983929101

## Job description

Evoplay is one of the leading iGaming providers, recognized for its innovative approach to game development and technological solutions.

Our mission is to surprise not only the iGaming market but the entire entertainment industry with our interesting and unique products. Our game portfolio of 200+ titles, where each is a unique and exciting story, is presented all over the world, including Europe, Latin America, Asia, and the CIS. The key to this success is the teamwork of like-minded people who are passionate about a common goal and love games. Evoplay is the first to introduce a 3D/VR gambling game at ICE 2018, and created Dungeon: Immortal Evil — the first 3D RPG-inspired hack and slash video slot in 2020. We have received numerous nominations at prestigious iGaming awards ceremonies (EGR’s Awards, CasinoBeats, SBC Awards, etc.).

The expertise we’re looking for

- Computer and tech proficiency;
- Excellent communication skills;
- B2 English, Ukrainian— both spoken and written.
- Understanding of client-server communication
- Experience working with POSTMAN, API requests.

Would be a plus

- Experience in customer support;
- Higher education in computer science;
- Basic knowledge of any programming language.
- Experience in Kibana or Grafana.

## Your position will include

- Managing and supporting the integrations of our software products into external projects, as well as technical support for partners after the integrations;
- Communication with partners and clients who use our APIs via corporate chats and other communication tools;
- Tech documentation maintenance;
- Admin panel management: creating new accounts, managing access for customers and colleagues, etc.
- Analysis of players’ gaming activity.
- Managing alerts.

Working Schedule The Shift work (day shifts,night shifts 2/2, 8 am — 8 pm).

## What we offer

We believe that people do their best work when they have the freedom to grow, the support they need, and time to recharge. That’s why we’ve built a benefits package that supports your well-being, development, and work-life balance.

- 20 paid working days of annual leave
- 12 paid sick days
- An additional day off on your birthday
- Access to a corporate psychologist to support your mental well-being
- Remote and hybrid work options
- Flexible working hours
- A strong culture of volunteering and social responsibility, with opportunities to join and organize charitable initiatives
- Internal mobility program to explore new roles and career paths

We’re always looking for talented people who are passionate about products, technology, and the world of entertainment. If you’re ready to grow with us, send us your CV and portfolio — we’d love to meet you and explore what we can achieve together.

Your CV will be carefully reviewed by our TA department, and if it meets the requirements of the position, we will contact you within 3 business days to discuss the possibility of scheduling an interview.

## About Evoplay Games

## Company Overview
- **One-liner**: Evoplay is a leading iGaming content provider specializing in the development of innovative slot, table, instant, and crash games for online casinos and betting operators worldwide.
- **Entity Type**: Private
- **Headquarters**: Limassol, Cyprus (also has an office in Warsaw, Poland)
- **Founded**: 2017
- **Founders**: Ivan Kravchuk (CEO)

## Core Business
- **Primary industry**: iGaming / Online Casino Game Development
- **Target customers**: B2B — online casino operators, betting platforms, and aggregators worldwide.
- **Mission/Statement**: "To surprise not only the iGaming market but the entire entertainment industry with our interesting and unique products." Their vision is to "deliver the future of iGaming. Today."

## Products & Services
- **Slot Games**: Classic reel-based video slots with modern mechanics (e.g., *Temple of Thunder II Bonus Buy*). The portfolio includes 250+ titles across all genres.
- **Table Games**: Digital versions of poker, roulette, and other classic card/table games.
- **Instant Games**: Unique, fast-paced games with unique mechanics (e.g., *Rock Paper Scissors*, *Roll the Dice*, *Football Manager*, *High Striker*).
- **Crash Games**: A newer vertical launched in 2024 featuring high-intensity, multiplier-based gameplay.
- **Lottery & Bingo**: Expanded into these verticals in 2023.
- **Business Support**: Simple API & game hosting, fraud & suspicious activity control, wallet integrations, 24/7 technical support.
- **Marketing Support**: Dedicated Key Account Manager, proven promo tools (Random Prize Drops, Wheel of Fortune), and a Client Area with stats, pre-releases, and offers.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company).
- **Key Metric**: 8M+ monthly active players globally; portfolio of 200+ titles (as of 2024, 250+ publishable games).
- **Notable Investors/Partners**: Not publicly disclosed.
- **Growth Signals**:
    - **Headcount growth**: 21% growth in 2023; the team now numbers over 200 professionals.
    - **Global expansion**: Entered the Czech Republic, Brazil, and Peru in 2023; major collaborations across Europe and Latin America.
    - **Product velocity**: Launched 32 original games (slots, instant, crash) and 59 branded titles in 2024.
    - **Awards**: Won *Slot Games Provider of the Year* (2023), *Innovation in Casino Entertainment* (2022), *B2B Marketing Campaign (bronze)*; shortlisted for *Employer of the Year* (2023). Their flagship game *Adrenaline Rush* was the first 3D/VR gambling game showcased at ICE 2018.
    - **Innovation**: Created *Dungeon: Immortal Evil*, the first 3D RPG-inspired hack-and-slash video slot in 2020. Launched a podcast and "Player City" in 2024.

## Competitive Advantages
- **First-mover in VR/RPG slots**: Pioneered 3D/VR gambling games (2018) and hybrid RPG-slot mechanics, setting them apart from traditional slot providers.
- **High-engagement, proprietary mechanics**: Games feature gamification, skill-based elements (e.g., *Adrenaline Rush* racing game, *Hercules: Sports Legend* with tapping mechanics), and unique bonus features that boost retention.
- **Multi-genre portfolio**: One of the few providers offering slots, table games, instant, crash, bingo, and lottery — all under a single API integration.
- **"Spinential" engine**: Proprietary technology for fast loading times, optimized for all devices and markets.
- **Strong R&D culture**: 8+ years of continuous innovation; a dedicated in-house team for graphics, sound, and game design.

## Strategic Focus
- **Geographic expansion**: Continued push into Latin America (Brazil, Peru) and Europe (Czech Republic).
- **Vertical diversification**: Bolstering non-slot verticals (crash, bingo, lottery, instant games) to capture more market share.
- **Branded & exclusive content**: Increasing partnerships for branded titles and exclusive game releases for operators.
- **CRM & retention tools**: Enhancing operator support with tools like Random Prize Drops, Wheel of Fortune, and a revamped Client Area.
- **Talent & culture**: Scaling team while maintaining high employee satisfaction (eNPS of 80 in 2023); emphasis on autonomy, innovation, and continuous learning.

## Why Work Here
- **Culture**: "Open-door" policy with no hierarchical barriers; direct communication with C-level and product owners. Collaboration and trust are core values. The company prides itself on a "startup-like" vibe within a mature, international product company.
- **Remote/Hybrid**: The careers page lists multiple remote roles (Affiliate Specialist, Data Engineer) as well as on-site positions in Limassol, Warsaw, and other locations.
- **Benefits & Perks**:
    - Relocation support (assistance with documents and services).
    - Comprehensive insurance and well-being programs.
    - English classes for professional development.
    - Employee reward system (points redeemable for perks).
    - Regular team events.
    - Informal, transparent communication.
- **Growth & Impact**: Employees get to work directly with the product, influence the roadmap, and adopt modern tech stacks. The company invests heavily in training, mentorship, and challenging projects.
- **Social Responsibility**: Active volunteering projects and support initiatives, particularly for Ukraine.
- **Engineering Excellence**: Access to cutting-edge technology; a team that values incremental improvements and "continuous development" as part of its DNA.

## Sources
1. [evoplay.careers](https://evoplay.careers/)
2. [evoplay.careers - What We Offer](https://evoplay.careers/what-we-offer/)
3. [evoplay.games - About](https://evoplay.games/about-us/)
4. [Greenhouse - Evoplay Games Jobs](https://job-boards.eu.greenhouse.io/evoplaygames)
5. [Greenhouse - Evoplay Games Jobs (Detail)](https://job-boards.eu.greenhouse.io/evoplaygames/jobs/4714029101)

## Other roles at Evoplay Games

- [Key Account Manager](https://feeny.ai/job/key-account-manager-evoplay-games-kyiv-kyiv-ukraine-limassol-cyprus-lviv-oblast-rkhzs440gsxz) — Kyiv Kyiv Ukraine Limassol Cyprus Lviv Oblast Ukraine Worldwide Warszawa Masovian Voivodeship, Poland