---
title: 'Customer Support Manager at Campfire'
canonical: 'https://feeny.ai/job/customer-support-manager-campfire-san-francisco-gv6tbjm7n4m5'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Support Manager at Campfire

- **Company:** Campfire
- **Location:** San Francisco, CA
- **Compensation:** $100k–$140k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-01-15
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/campfire/c392474d-5061-44f1-8dad-c4406892d561

## Job description

As a Customer Support Manager at Campfire, you will be a frontline champion for our customers — ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs. You will own complex support cases, build deep product expertise, and help shape the foundations of our support motion as we scale.

You will work closely with Product, Engineering, and Customer Success to turn customer feedback into better product experiences and continuously improve how we support our users.

This role is ideal for someone who loves problem-solving, thrives in fast-growing environments, and wants to grow into leadership over time.

## KEY RESPONSIBILITIES

## CUSTOMER SUPPORT DELIVERY

- Own and resolve complex technical and accounting-related support cases with speed, accuracy, and empathy
- Manage daily support tickets and customer inquiries across email, chat, and other support channels
- Troubleshoot ERP workflows, accounting data issues, and product functionality
- Proactively follow up to ensure full issue resolution and high customer satisfaction
- Document recurring issues, best practices, and solutions in internal knowledge bases

## CUSTOMER EXPERIENCE & RETENTION

- Build trusted relationships with customers by providing thoughtful, high-quality support
- Monitor customer health, sentiment, and recurring issues that could impact retention
- Identify trends in support requests and flag risks, product gaps, and improvement opportunities
- Partner closely with Customer Success to ensure seamless knowledge transfer

## CROSS-FUNCTIONAL COLLABORATION

- Work with Product and Engineering to report bugs, reproduce issues, and validate fixes
- Provide structured feedback on product usability, workflows, and feature gaps
- Contribute to product improvements by representing the voice of the customer

## PROCESS, PLAYBOOKS & SELF-SERVICE

- Help build and improve support playbooks, workflows, and documentation
- Create and maintain help articles, internal guides, and customer-facing knowledge base content
- Support self-service initiatives including FAQs, tutorials, and in-product guidance

## EXPERIENCE & QUALIFICATIONS

- 3+ years of experience in accounting, audit, finance, or customer-facing SaaS roles (Support, Implementation, CS, Account Management)
- Bonus: Experience with ERP platforms (QuickBooks, Xero, Sage Intacct, NetSuite)
- Strong technical aptitude and ability to quickly learn new software platforms
- Comfort troubleshooting accounting data, financial workflows, and system integrations
- Bachelor’s degree or equivalent practical experience

## PERSONAL ATTRIBUTES

- Customer-first mindset with strong empathy and ownership
- Highly organized with excellent attention to detail
- Comfortable managing multiple priorities in a fast-paced environment
- Clear, thoughtful communicator with strong written and verbal skills
- Growth mindset with interest in mentoring and future leadership development

## About Campfire

## Company Overview
- **One-liner**: Campfire is an AI-native Enterprise Resource Planning (ERP) platform that automates accounting workflows — including transaction categorization, bank reconciliation, revenue recognition, and reporting — for mid-market and enterprise finance teams.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States (also New York office)
- **Founded**: 2023
- **Founders**: John Glasgow (CEO/CFO) and Paul C Nichols (CTO) are key executives; founding team details are not publicly disclosed.

## Core Business
- **Primary industry**: Accounting & Finance Software / Enterprise SaaS
- **Target customers**: B2B – mid-size to enterprise companies (50–5,000 employees), including SaaS, usage-based, consulting, and transaction-heavy businesses
- **Mission / Purpose**: “Superpower your accounting team” – Campfire aims to multiply what finance teams can do by automating manual, repetitive tasks so they can focus on strategic business drivers rather than spreadsheets.

## Products & Services
- **Core Accounting (General Ledger)**: Multi-entity consolidation with 180+ currencies, global compliance support, and real-time sync.
- **Revenue Automation**: Revenue recognition for any billing model (SaaS, usage, etc.).
- **Close Management**: Built-in close checklists, flux analysis, account reconciliations, and autonomous reconciliation.
- **Reporting**: Real-time dashboards with drill-down to any transaction.
- **AI Assistant (Ember)**: Conversational AI that answers questions, detects anomalies, auto-categorizes transactions, performs cash forecasting, and more.
- **Integrations**: 100+ natively built integrations (e.g., Ramp, Rippling, Salesforce) plus 1,200+ granular permission controls.

All offerings are cloud-based SaaS with API endpoints for custom workflows.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metric**: Total Funding = **$103.6M** (as of late 2025); Annual Revenue = **$3.9M** (LinkedIn estimate)
- **Notable Investors**: Accel, Ribbit Capital (led Series B), Foundation Capital, Y Combinator, Capital49 (Airwallex)
- **Growth Signals**:
  - Headcount grew **+800% year-over-year** to 81 employees
  - 25 active job postings (monthly postings down 7.4% but quarterly up 525%, yearly up 1,150%)
  - Customers include Replit, Decagon, PostHog, Advisor360
  - LinkedIn followers grew +341.4% year-over-year

## Competitive Advantages
- **AI-native foundation**: Autonomous reconciliation, auto-categorization, anomaly detection, and conversational reporting built into the core product – not bolted on.
- **Depth for scaling**: Multi-entity, multi-currency (180+ currencies), unlimited entities, and granular permission controls ideal for global high-growth companies.
- **Integrated ecosystem**: 100+ native integrations and 1,200+ permissions, reducing manual data entry and spreadsheet reliance.
- **Domain expertise**: In-house support from accountants who have closed books themselves.
- **Enterprise readiness**: Policies, roles, approval workflows, and comprehensive compliance support.

## Strategic Focus
- **Product expansion**: Continuing to add AI capabilities (Ember assistant, flux analysis, cash forecasting) and deepen core accounting features.
- **Global scaling**: Supporting international subsidiaries and compliance (EMEA, Australia presence) while growing headcount across sales, customer success, and engineering.
- **Talent acquisition**: Aggressively hiring (25+ open roles) across sales, customer success, engineering, and implementation – particularly looking for people who want “real ownership” in a hyper-growth startup.

## Why Work Here
- **Culture**: Described as “hyper-growth startup” where employees get “meaningful responsibility from day one.” The team includes alumni from Deloitte, PwC, NetSuite, Brex, Rippling, and other top finance/tech companies.
- **Work model**: In-office (on-site) – offices in San Francisco and New York City.
- **Notable perks**: Not detailed in search results, but the company emphasizes a driven, ownership-minded environment and the chance to “do the kind of work that moves your career forward.”
- **Engineering culture**: 13% of staff in technical roles, with a focus on building AI-first solutions. The CTO (Paul C Nichols) leads a team that includes AI engineers.

## Sources
1. [Campfire AI](https://campfire.ai/)
2. [Campfire Careers](https://campfire.ai/careers)
3. [Campfire Jobs on Ashby](https://jobs.ashbyhq.com/campfire)
4. [Built In – Campfire Company Profile](https://builtin.com/company/campfire)
5. [LinkedIn – Campfire Company Page](https://www.linkedin.com/company/meetcampfire)

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