---
title: 'Customer Support Manager at Cribl'
canonical: 'https://feeny.ai/job/customer-support-manager-cribl-united-states-r7eab9abwn22'
type: 'job'
last_seen: '2026-09-23'
---

# Customer Support Manager at Cribl

- **Company:** Cribl
- **Location:** United States
- **Compensation:** $116k–$181k
- **Work type:** remote
- **Posted:** 2026-08-03
- **Last confirmed live:** 2026-09-23
- **Apply:** https://cribl.io/job-detail/?gh_jid=6123463004

## Job description

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.

We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.

## Why You’ll Love This Role

Cribl is seeking a Technical Support Manager to be a part of a specialized support team.  This role is centered on customer success by providing in-depth knowledge of data management systems and solutions, Cribl’s interactions with those solutions and using our knowledge to lift up everyone we may come in contact with.

In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software, enjoying all the goat gifs the internet has to offer, and truly enjoys all our interactions with our customers. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.

As An Active Member Of Our Team, You Will…

- Manage an industry leading team.
- Manage Customer Support Escalations and be the calm voice of reason amongst the chaos.
- Review Cases, Metrics, Statistics to ensure departmental success.
- Mentoring and coaching to drive Engineers to their best success.
- Participate and be an advocate of Customers and Engineers.
- Create, maintain, enhance Processes and Procedures.
- Build your technical knowledge in Cribl products and how to position them.
- Ensure team success to SLA’s, CSAT and other guiding metrics.
- This position will require stand-by, on-call, or off-hours duties.

If You’ve Got It - We Want It

- Proven ability to be a powerful leader; Mentoring and Guiding Technical Engineers.
- Strong technical skills to help mentor engineers and help guide customers to a successful solution.
- Strong written and verbal communication skills.
- Proven success with encouraging knowledge sharing internally and externally at every opportunity.
- A deep understanding of goals and helping your team achieve them.
- A passion to elevate those around you and watch them succeed.
- A minimum of 3 years’ experience as a leader of a highly technical team.
- 10 years’ experience in customer facing roles.
- Understanding of Big data and why data is important to companies.
- BONUS POINTS
- Experience with Cribl, Splunk, Elastic, Kafka, Kinesis, or related technologies
- Experience with AWS, Azure, GCP, and other cloud platforms

## #LI-KJ1

#LI-Remote The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience.

In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program.

In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity.

Base Salary Range $116,000—$181,000 USD

Bring Your Whole Self

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at [cribl.io/about-us](https://cribl.io/about-us/).

## About Cribl

## Company Overview
- **One-liner**: Cribl is the AI Platform for Telemetry, providing a vendor-agnostic platform to manage, route, shape, store, and analyze IT and security telemetry data at scale.
- **Entity Type**: Private (Series E, $3.5B valuation as of January 2026)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2018
- **Founders**: Clint Sharp, Dritan Bitincka, and Ledion Bitincka

## Core Business
- **Primary industries**: IT operations, observability, security (SIEM/SOC), data infrastructure
- **Target customers**: B2B, primarily large enterprises (50% of the Fortune 100), government agencies
- **Mission / purpose**: "Give customers the choice, control, and flexibility to manage, investigate, and analyze telemetry for both humans and agents, with no lock‑in, no data loss, and no compromises."

## Products & Services
- **Cribl Stream**: Data routing and shaping pipeline for collecting, processing, and forwarding telemetry to any destination.
- **Cribl Edge**: Lightweight agent for collecting and forwarding telemetry from edge environments.
- **Cribl Search**: Vendor-agnostic search-in-place analytics tool that queries data across multiple sources without moving it.
- **Cribl Lake**: Low-cost object storage tiering for telemetry data.
- **Cribl Lakehouse**: Next-generation architecture for IT and security data combining lake storage with query capabilities.
- **Cribl.Cloud**: SaaS platform for onboarding data to logging tools, metrics databases, and cloud data warehouses.
- **Agentic AI enhancements**: AI-powered investigations and automation for SREs and security teams.

All products are offered as SaaS, self-managed software, or hybrid deployments.

## Market Standing
- **Valuation**: $3.5 billion (Series E, January 2026)
- **Key Metric**: $300M+ Annual Recurring Revenue (ARR) as of December 2025
- **Total Funding**: $319M Series E (Jan 2026), $150M Series D (led by Tiger Global Management), $200M Series C (led by Greylock and Redpoint Ventures), $35M Series B (led by Sequoia Capital), $7.4M Series A, $4M Seed
- **Notable Investors/Partners**: Sequoia Capital, Greylock, Redpoint Ventures, Tiger Global Management, CRV; customers include half of the Fortune 100
- **Growth Signals**: Surpassed $300M ARR; previously grew 70%+ YoY; achieved FedRAMP Authority to Operate (March 2026); ranked #1 on Forbes’ List of America’s Best Startup Employers (2024); 1,400+ employees

## Competitive Advantages
- **Vendor-agnostic architecture**: No lock‑in to any single data platform or cloud provider.
- **Search-in-place capability**: Query data where it resides (cheap storage, existing tools) without costly data movement.
- **End-to-end telemetry platform**: Combines ingest, routing, storage, search, and AI in one unified product suite.
- **Enterprise scale**: Proven with 50% of the Fortune 100 and government agencies (FedRAMP authorized).

## Strategic Focus
- **AI-era infrastructure**: Building the telemetry foundation for copilots, agents, and AI-driven investigations.
- **Agentic AI enhancements**: Adding autonomous investigation and automation features to Cribl Search.
- **Product expansion**: Growing Cribl Lakehouse and Cribl.Cloud for simplified data management.
- **Government and regulated markets**: Leveraging FedRAMP authorization to expand in the public sector.
- **Continued growth**: Scaling headcount, ARR, and customer base while maintaining a strong culture.

## Why Work Here
- **Culture**: Emphasizes “Get Real” (authenticity), “Output > Input” (results over hours), “Excellence over Perfection” (progress over polish), and “All Hooves on Deck” (collaboration).
- **Remote-first**: Designed for asynchronous work, detailed documentation, and life‑friendly flexibility. Company and team offsites happen a few times a year.
- **Career growth**: Rotational programs, mentorship, clear career pathways, and a focus on helping employees “do your best work.”
- **Perks & benefits**: Competitive salary, stock options, comprehensive benefits tailored by country. 9 Employee Resource Groups with >45% employee participation.
- **Engineering focus**: “Build high-quality products that empower customers”; bar raisers given projects, guidance, and roadmaps.
- **Awards**: Voted best place to work by Forbes, with strong employee satisfaction scores.

## Sources
1. [cribl.io/about-us](https://cribl.io/about-us/)
2. [cribl.io](https://cribl.io/)
3. [cribl.io/careers](https://cribl.io/careers/)
4. [cribl.io/careers/culture-at-cribl](https://cribl.io/careers/culture-at-cribl/)
5. [cribl.io/careers/engineering](https://cribl.io/careers/engineering/)

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