---
title: 'Customer Support Manager (Licensed) at AACI Group, Inc.'
canonical: 'https://feeny.ai/job/customer-support-manager-licensed-aaci-group-inc-walnut-creek-7v8s98bhtmaz'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Support Manager (Licensed) at AACI Group, Inc.

- **Company:** AACI Group, Inc.
- **Location:** Walnut Creek, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-04-21
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/aacigroup/d81c3fae-df9a-43d6-ba2a-8de77c334238

## Job description

## ABOUT AACI GROUP

AACI Group, Inc. https://aacigroup.com is dedicated to making insurance more accessible and affordable in catastrophe-prone regions. Climate change is increasing the frequency and severity of wildfires and other natural disasters, while carriers are retreating from high-risk markets. Homeowners are being left with fewer and more expensive options. We are addressing this challenge by building AI-native insurance agencies and digital services that combine risk data, loss prevention, and innovative product delivery.

## ABOUT FIVE BAYS INSURANCE AGENCY

Five Bays Insurance Agency https://fbia.com is an independent personal lines insurance agency helping homeowners and property owners secure coverage in hard-to-insure, catastrophe-prone markets, with an initial focus on California. We specialize in navigating constrained underwriting environments and helping clients maintain meaningful, sustainable coverage.

## ROLE OVERVIEW

This is a foundational role in building a new kind of personal lines insurance agency. You will be on the ground floor helping define how we sell, place, and advise clients in some of the most challenging insurance markets, working closely with leadership to shape sales processes, underwriting workflows, and client experience. The role combines hands-on production with the opportunity to leverage AI-native tools developed across AACI Group to improve speed, accuracy, and outcomes, and is ideal for someone excited to build, influence, and grow with a modern, advisory-driven agency from day one.

## KEY RESPONSIBILITIES

- Qualify and close new personal P&C business. You will not be required to source and find candidates but rather quote and service ones that are brought into the agency.
- Manage the full sales cycle from discovery through bind
- Gather and submit accurate underwriting information
- Work with carriers, MGAs, wholesalers, and surplus lines markets to secure coverage
- Advise clients on coverage options, pricing, and market constraints
- Set expectations around inspections, underwriting requirements, and risk mitigation
- Servicing requests from clients as needed

## QUALIFICATIONS

- 3+ years of P&C insurance sales experience
- Active Property & Casualty license (California or ability to obtain)
- Strong knowledge of homeowners insurance and related lines
- Proven ability to close business in competitive or constrained markets
- Excellent communication and organizational skills
- Desire to embrace and incorporate advanced AI tooling into sales workflows

## COMPENSATION & BENEFITS

- Base salary plus performance incentives
- Health benefits and paid time off
- Growth opportunities within Five Bays and AACI Group

## LOCATION & REPORTING

- Based in Walnut Creek, CA, in our office 2-3 days a week.
- Reports to the CEO

## WHY JOIN US

This is a rare opportunity to be on the ground floor of launching a next-generation insurance agency at the forefront of climate and housing challenges. You will shape the agency’s early growth, culture, and operations while helping families access the protection they need.

## About AACI Group, Inc.

## Company Overview
- **One-liner**: AACI Group builds AI-native insurance and loss prevention solutions to make coverage more accessible and affordable in catastrophe-prone regions, starting with wildfire-prone states like California.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: Concord, California, United States
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Insurance (Insurtech), Climate Resilience, Loss Prevention
- **Target customers**: B2B (insurance carriers, agencies) and B2C (homeowners in catastrophe-prone areas); also partners with loss prevention product companies.
- **Mission**: To make insurance more accessible and affordable in catastrophe-prone regions by integrating loss prevention and aligning incentives across the insurance value chain [aacigroup.com](https://aacigroup.com/).

## Products & Services
- **FireFoil**: Aluminum-based wildfire structure wrap (full building fire blankets) – a physical loss prevention product ready to scale [aacigroup.applytojob.com](https://aacigroup.applytojob.com/apply/W3IEkRnp9I/COO-Loss-Prevention-Services).
- **Wildfire Action Plan**: AI-powered personalized wildfire preparedness app.
- **Defensible Space Score**: Property-level wildfire defensibility rating tool that scores a property based on photos.
- **WiserBuild**: Building plan and materials assessment tool that evaluates insurability against underwriting guidelines.
- **Five Bays Insurance Agency** (partner): Helps homeowners find adequate coverage and lower-cost policies.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total Funding – Pre-Seed round (November 2025, 1 investor) and Seed round led by **Brewer Lane Ventures** (4 investors). Specific amounts not publicly available [linkedin.com](https://www.linkedin.com/company/aaci-group).
- **Notable Investors**: Brewer Lane Ventures (lead seed investor)
- **Growth Signals**: Rapid hiring – 10 active job postings (monthly growth +233%, quarterly +900%); LinkedIn followers up 60.3% to 242; small team of 7 employees scaling quickly.

## Competitive Advantages
- **AI-native approach** to insurance and loss prevention, enabling rapid iteration and personalized risk assessment.
- **Verifiable risk reduction**: Property owners who take prevention steps receive tangible rewards (lower premiums, better coverage).
- **Integrated ecosystem** covering multiple aspects of wildfire preparedness (structure wrap, defensible space, action plans, building assessment).
- **Early mover** in a market driven by climate change – insurers are retreating from high-risk areas, creating demand for loss prevention solutions.

## Strategic Focus
- **Venture-studio model**: Building a portfolio of loss prevention products (FireFoil, Wildfire Action Plan, etc.) with a startup-within-a-startup mandate.
- **Scaling partnerships** with insurers, agencies, and loss prevention providers to create a connected ecosystem.
- **Expanding beyond wildfire** into other catastrophe types and regions as the platform matures.

## Why Work Here
- **Mission-driven**: Directly address the climate crisis and help families remain in their homes by making insurance affordable again.
- **High autonomy**: Roles like “Founding GM” and “COO, Loss Prevention Solutions” come with real P&L responsibility and the freedom to build, acquire, or partner.
- **Well-funded early stage**: Backed by a reputable venture firm (Brewer Lane Ventures) with runway to execute.
- **Hybrid/office presence**: Key hubs in Greater Boston, MA, and Greater San Francisco Bay Area, CA; roles likely require some in-office presence.
- **Competitive compensation**: Salary ranges visible for senior roles (e.g., CEO Loss Prevention Solutions: $20,833–$25,000/month; Staff AI/ML Engineer: $4,167–$7,500/month) [bebee.com](https://bebee.com/us/companies/aaci-group).
- **Engineering culture**: Emphasis on AI/ML, senior software architecture, and building from scratch with a modern tech stack (PostgreSQL, Fintech integrations).
- **Small, growing team**: Opportunity to have outsized impact and shape the company’s culture from an early stage.

## Sources
1. [aacigroup.com](https://aacigroup.com/)
2. [aacigroup.com/careers](https://aacigroup.com/careers)
3. [linkedin.com/company/aaci-group](https://www.linkedin.com/company/aaci-group)
4. [bebee.com/us/companies/aaci-group](https://bebee.com/us/companies/aaci-group)
5. [aacigroup.applytojob.com](https://aacigroup.applytojob.com/apply/W3IEkRnp9I/COO-Loss-Prevention-Services)

## Other roles at AACI Group, Inc.

- [General Manager, AI-Native Insurance Agency](https://feeny.ai/job/general-manager-ai-native-insurance-agency-aaci-group-inc-san-francisco-n8239t4a230g) — San Francisco, CA
- [Account Manager (Licensed)](https://feeny.ai/job/account-manager-licensed-aaci-group-inc-walnut-creek-9atj1ywkmcys) — Walnut Creek, CA