---
title: 'Customer Support Manager (m/f/d) at voize'
canonical: 'https://feeny.ai/job/customer-support-manager-m-f-d-voize-berlin-ch8s74fnvptq'
type: 'job'
last_seen: '2026-09-14'
---

# Customer Support Manager (m/f/d) at voize

- **Company:** voize
- **Location:** Berlin, Germany
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/voize/6a28b9c9-5622-4317-9e04-af4549836192

## Job description

🎤 Why voize? Because we’re more than just a job! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people. We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans - we support and amplify their impact. Today, 1,100+ care facilities trust voize, and over 75,000 nurses rely on our AI companion to ease their daily workload. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

💡 Your Mission: Own inbound support and drive great resolutions As a Customer Support Manager at voize, you are responsible for delivering a consistently excellent customer experience across our inbound channels — voice, chat, and email. You make sure customers get fast, helpful answers, and you keep cases moving from first contact to resolution. When an issue requires deeper investigation, you collaborate closely with Technical Support and other internal teams to ensure problems are solved thoroughly and communication stays clear.

🚀 Your Daily Business – No two days are alike

- Manage inbound support across voice, chat, and email, ensuring customers get timely, high-quality responses.
- Own cases end-to-end, including triage, prioritization, follow-ups, and clear closure.
- Set expectations and communicate clearly, especially when timelines depend on internal investigation or product/engineering input.
- Partner closely with Technical Support on more complex issues: gather the right details, translate customer context, and drive progress to resolution.
- Handle escalations calmly and effectively, balancing urgency with quality and customer trust.

🤝 Your Skillset – What you bring to the table

- Strong customer support foundation: you have experience in customer support, customer success, operations, or a similar customer-facing role.
- Experience working with support tooling, such as ticketing systems, knowledge bases, and chat/phone systems.
- Excellent, empathetic communication: you can explain solutions clearly, even in stressful situations, and you know how to set expectations without losing warmth or trust.
- Structured problem solving: you can break down unclear issues, ask the right questions, and move things forward without getting stuck.
- Comfort with technical topics (high level): you can work with concepts like integrations, browsers, devices, and permissions — without needing to be an admin or engineer.
- Ownership and reliability: you follow through, keep stakeholders informed, and care about quality.
- Collaboration mindset: you enjoy working with different teams and helping build better ways of working.
- Language skills: Fluent German (C2) for customer communication, and solid English for internal collaboration.

🎯 Our Success Mindset – How we work at voize

- Resilience is one of your strengths: you stay calm under pressure and see challenges as opportunities.
- Iteration suits you: you test, learn, and improve constantly instead of waiting for perfection.
- You value open communication and constructive feedback: and you contribute to a positive team culture.

🌱 Growing together – what you can expect at voize

- We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care
- We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany
- Become a co-creator of our success with stock options
- Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
- You decide when you work best, that means flexible working hours and a good hybrid set-up.

✨ Ready to talk? Apply now! 🚀 We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!

## About voize

## Company Overview
- **One-liner**: voize builds an AI companion for nurses that converts spoken notes into structured documentation, synced in real time to Electronic Health Records (EHRs), giving caregivers back up to 30% of their time per shift.
- **Entity Type**: Private (funded: Series A, Winter 2022 Y Combinator batch)
- **Headquarters**: Berlin, Germany
- **Founded**: 2020
- **Founders**: Fabio Schmidberger (CEO), Marcel Schmidberger (COO), Erik Ziegler (CTO)

## Core Business
- **Primary industry/industries**: Healthcare IT, AI-powered clinical documentation, skilled nursing and elder care
- **Target customers**: B2B – skilled nursing facilities, long-term care homes, and other healthcare providers employing frontline nurses
- **Mission or purpose statement**: “Give time back to those who care” – eliminate administrative burden so nurses can focus on people, not paperwork.

## Products & Services
- **[AI Companion for Nurses]**: A voice-based AI solution that runs locally on smartphones (no constant internet connection required). It listens as nurses speak during care, automatically structures and categorizes notes, and syncs them in real time to existing EHR systems. Designed for point-of-care documentation with offline capabilities.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding – $50M Series A (announced November 2025)
- **Notable Investors/Partners**: Balderton Capital (lead), HV Capital, Redalpine, Y Combinator (Winter 2022). Primary YC Partner: Nicolas Dessaigne.
- **Growth Signals**: 180,000+ nurses use voize; 1,100+ care facilities in Germany and Austria; 200M+ documented entries; 27% reduction in documentation time per shift; 9% more time on patient care; 15% reduction in staff turnover; care homes feature voize in job ads to attract nurses. The company is expanding into the US market.

## Competitive Advantages
- **Purpose-built for nursing** – developed in-house over tens of thousands of hours in care homes, not a generic AI repurposed for healthcare.
- **Offline-first architecture** – runs locally on smartphones, ensuring high data protection and continuous operation even when Wi-Fi fails, a first in healthcare AI.
- **Language & dialect support** – understands complex medical language, regional dialects, and non-native speakers, empowering diverse care teams.
- **Deep EHR integration** – bi-directional sync with all major EHRs for skilled nursing and long-term care, fitting naturally into existing workflows.

## Strategic Focus
- **European expansion and US market entry** – the $50M Series A will accelerate geographic growth and product development.
- **Expanding beyond documentation** – the AI companion will eventually cover all administrative workflows for frontline workers, starting with nursing.
- **Deepening integration with care facilities** – proven impact on nurse satisfaction and retention makes voize a tool that helps facilities attract and retain staff.

## Why Work Here
- **Culture & values**: Humans First, Aim for Epic, Act with Urgency, Care Always, Own the Outcome, Turn Complexity into Clarity. Emphasis on cross-functional collaboration, empathy, and making a real difference in healthcare.
- **Work policy**: Flexible work arrangements and remote-friendly policies – work from the Berlin office or from home, with the option to work from different EU countries.
- **Perks**: 30 vacation days + birthday off, Urban Sports Club membership, and a team that prioritizes connection and celebration alongside meaningful work.
- **Engineering culture**: “We make the complex simple” – the engineering team works on cutting-edge AI models, speech recognition, and offline mobile tech. High autonomy, iterative experimentation, and focus on results.

## Sources
1. [voize.ai – About](https://www.voize.ai/us/about)
2. [voize.ai – Careers](https://www.voize.ai/us/careers)
3. [voize.ai – Product](https://www.voize.ai/us)
4. [Y Combinator – voize](https://www.ycombinator.com/companies/voize)
5. [Tech.eu – voize lands $50M](https://tech.eu/2025/11/17/voize-lands-50m-to-bring-ai-where-its-needed-most-the-nursing-frontline/)

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