---
title: 'Customer Support Manager at Trove'
canonical: 'https://feeny.ai/job/customer-support-manager-trove-new-york-396mqt1eg98t'
type: 'job'
last_seen: '2026-11-11'
---

# Customer Support Manager at Trove

- **Company:** Trove
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/trovehq/45e2ff3a-a097-49a5-8b20-a249bae8a257

## Job description

Located in NYC (3 days in office) Reports to the CTO

We're a collectibles startup that quickly reached profitability with a small team of talented, dedicated people. Our user base is growing fast, and we need frontline support to help customers navigate issues and give them a great experience.

The current state Trove is an early stage B2C business, backed by top tier VCs, athletes, and celebrities, built by founders who have scaled and exited multiple startups. We've created a gamified e-commerce platform for trading cards and collectibles that offers digital access to physical inventory. We have about 10 full time employees and a number of contractors spread out across the US, Canada, Europe, and South America. Our CTO currently responds to customer questions as they come up. Based on ticket volume and our rate of growth, we need someone fully dedicated to this area of the business. This will be our first full time support hire and you’ll operate as a team of one for now. There isn't a lot of process or infrastructure in place so the playbook is something we'll build after you've joined. This is important: you aren't stepping into a structured environment where everything is clearly laid out. This role is for someone that's comfortable finding answers as they go and can adapt quickly when things change.

The opportunity You'll be the first point of contact for every customer request across support tickets, email, chat, and social: you set the tone and establish Trove's relationship with our community of collectors. Day to day that means responding with speed and warmth, keeping queues moving, and using good judgment on things like high value transactions or potential fraud. You're closest to the customer so we want you to advocate for their needs and surface patterns you see across the various interactions you're having. This is important knowledge that the team can use to continually raise the bar. As you learn the business, you'll contribute to support operations and help build a world-class function that scales while still feeling human.

## What you bring

- At least 2 years working in a customer centric role
- Strong communication with the ability to match our brand voice and tone
- Ability to work through ambiguity and execute without a lot of structure or oversight
- A mindset of experimentation and continuous learning
- Experience using AI tools to automate your day to day work
- You like solving difficult problems but for people

What success looks like Response times stay within SLA across every channel and our support queue is managed, there's no backlog. There's a system in place to share patterns and insights with the team so we can keep improving. When issues are resolved, customers walk away feeling like they talked to someone who genuinely cared; this overshadows any anger or frustration they might have been feeling earlier. Eventually, all aspects of our support function are well documented with an underlying infrastructure that lets us move quickly and scale. Our brand becomes known for having exceptional customer care and the overall tone is consistently human, helpful, and trustworthy.

## About Trove

## Company Overview
- **One-liner**: Trove is a digital platform for buying, opening, and collecting premium trading cards with transparent odds, real PSA-verified cards, and instant buyback offers.
- **Entity Type**: Private (Pre-Seed, $3M raised)
- **Headquarters**: New York, NY, USA
- **Founded**: 2025
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Internet Marketplace Platforms / Digital Collectibles
- **Target customers**: B2C (collectors, sports fans, trading card enthusiasts)
- **Mission or purpose**: To bring the excitement of collecting into a beautifully designed digital experience built on trust and transparency.

## Products & Services
- **[Trove Platform](https://trove.xyz/)**: A digital marketplace where users can purchase and open packs of premium trading cards (major sports, Pokémon, One Piece). Each pull is a real, PSA-verified card stored in a secure digital vault. Users can hold digitally, trade instantly, sell back (buyback offers start at 100% FMV for the first 2 minutes, then 90% for 24 hours, then 80% FMV), or have physical cards shipped to their door. No hidden fees or forced sellbacks.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Pre-Seed stage)
- **Key Metric**: $3M Pre-Seed funding announced ([getclera.com](https://www.getclera.com/companies/trove))
- **Notable Investors/Partners**: Backed by "top tier investors" (names not specified); PSA certification partnership for card authentication ([getclera.com](https://www.getclera.com/jobs/trove/head-of-growth))
- **Growth Signals**: Founded in 2025, team size of 1–10, actively hiring for Head of Growth, Community Manager, and iOS Engineer ([builtinnyc.com](https://www.builtinnyc.com/company/trove-1)), indicating early but ambitious scaling.

## Competitive Advantages
- **Transparency**: All pack odds are displayed upfront; no hidden fees or forced sellbacks.
- **Trust**: Every card is PSA-verified and stored in a secure vault, eliminating authenticity concerns.
- **Flexibility**: Users can keep digital cards, trade, sell back at high FMV percentages, or ship physical cards – a rare combination of digital and physical optionality.
- **Buyback Offer**: Industry-leading buyback terms (100% FMV for the first 2 minutes, 90% for next 24 hours) reduce downside risk for collectors.

## Strategic Focus
- **Growth Marketing**: Building the acquisition engine from 0 to 1 across all channels, with deep emphasis on creator/streamer partnerships and online communities ([getclera.com](https://www.getclera.com/jobs/trove/head-of-growth)).
- **Product & Design**: Partnering closely with product and design teams to refine the digital pack-opening experience and vault interface.
- **Community Building**: Hiring a Community Manager & Content Creator to engage with passionate collector communities.

## Why Work Here
- **Founding team environment**: Led by proven entrepreneurs with multiple exits; high bar and exceptional results expected ([getclera.com](https://www.getclera.com/jobs/trove/head-of-growth)).
- **Impact**: Small team (1–10) means every role directly shapes the product and business – visible results from your work.
- **Compensation**: "Very competitive compensation" plus equity ([getclera.com](https://www.getclera.com/companies/trove)); Head of Growth salary range $200k–$250k cited.
- **Work model**: Hybrid – employees engage in a combination of remote and on-site work in New York, NY; flexible time on-site ([builtinnyc.com](https://www.builtinnyc.com/company/trove-1)).
- **Culture**: Described as passionate, talented, and growth-focused; founders aim to "get out of your way" and provide the resources needed to excel ([getclera.com](https://www.getclera.com/jobs/trove/head-of-growth)).

## Sources
1. [trove.xyz](https://trove.xyz/)
2. [getclera.com (company profile)](https://www.getclera.com/companies/trove)
3. [getclera.com (Head of Growth job)](https://www.getclera.com/jobs/trove/head-of-growth)
4. [builtinnyc.com](https://www.builtinnyc.com/company/trove-1)
5. [jobs.ashbyhq.com (iOS Engineer)](https://jobs.ashbyhq.com/trovehq/80922a16-fb93-48e9-b28f-afa0395b1417)

## Other roles at Trove

- [Founding Recruiter](https://feeny.ai/job/founding-recruiter-trove-new-york-d399046yymhv) — New York, NY
- [iOS Engineer](https://feeny.ai/job/ios-engineer-trove-new-york-k1sh4vtkq4hd) — New York, NY
- [Senior Product Designer](https://feeny.ai/job/senior-product-designer-trove-new-york-we6tm3g0yxsk) — New York, NY
- [Head of Finance](https://feeny.ai/job/head-of-finance-trove-new-york-p2zcx2x5dpvh) — New York, NY
- [Director, Retention Marketing](https://feeny.ai/job/director-retention-marketing-trove-new-york-ezcktk8vbhz1) — New York, NY
- [Growth Engineer](https://feeny.ai/job/growth-engineer-trove-new-york-1pp3wd3k6qp3) — New York, NY
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