---
title: 'Customer Support NL/ENG - Working Student at Moss'
canonical: 'https://feeny.ai/job/customer-support-nl-eng-working-student-moss-berlin-w8pehzraze9s'
type: 'job'
last_seen: '2026-10-27'
---

# Customer Support NL/ENG - Working Student at Moss

- **Company:** Moss
- **Location:** Berlin, Germany
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.ashbyhq.com/moss/d4b23b50-7c80-46a5-a35a-d8a78bd61b3d

## Job description

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works. Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns. Join us for what's next. As a Working Student in Customer Support, you will be the first point of contact for Dutch and English-speaking customers, helping them get the most out of Moss via live chat, email and phone. It is a hands-on role where you build real support experience in a fintech product. You will report to the Team Lead Customer Support and work directly with the Berlin support team. What you learn from customers feeds back into how the team works, so your input shapes the support experience. The role comes with the potential for a permanent position.

## Your responsibilities

- Respond to customer inquiries in Dutch and English across live chat, email and phone, giving accurate answers quickly
- Own customer queries from first contact through to resolution
- Work directly with the Berlin support team to troubleshoot complex account issues
- Guide new corporate users through the web and mobile app, pointing them to self-service resources and documentation
- Share customer feedback with the team and contribute to improving internal support processes

## About you

- Initial experience in customer support, client services, or another user-facing role
- Business-fluent English (C1/C2) and Dutch (native or C1+)
- Experience in fintech, SaaS or banking is a plus
- Interested in a long-term path at Moss

In addition, here are the skills and attributes we are looking for:

- Solves customer problems efficiently and with empathy
- Adapts tone to different customer personalities and stays calm in stressful conversations
- Picks up new software, CRM tools (such as Zendesk or Salesforce) and internal workflows quickly
- Writes and speaks clearly, in both Dutch and English
- Reliable and comfortable working as part of an onsite team

## About Moss

Moss is the Finance AI platform for Europe's mid-sized businesses, giving companies real-time visibility and full control over their spend. By automating card issuing, invoice management and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrative work. Founded in Berlin and used by more than 10,000 businesses including Flink, Schufa, n8n and Auto1, Moss has raised €220+ million to date and operates in Germany, the Netherlands, the UK and further EU markets. In August 2026, [Moss closed a €35 million Series C](https://www.getmoss.com/magazine/moss-series-c?origin-page=en-us%2Fcareers)led by Portage, crossing a €1 billion valuation and becoming one of Europe's newest fintech unicorns. Moss is backed by investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, A-Star. We're a team of 300+ people from 50+ nationalities across 5 offices in Europe and we hire, reward, and grow people based on [Moss DNA](https://www.linkedin.com/company/moss-finance/life/c2ac8184-5388-4962-ad07-e0bcbfe080f0/?viewAsMember=true): playing to win, obsessing over quality, winning as One Moss. If that's how you want to work, we want to hear from you. - here's what else to expect:

- Top-of-market compensation package, including equity.
- Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.
- Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.

Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package). By applying for the above position, you will confirm that you have reviewed and agreed to our [Data Privacy Policy](https://www.getmoss.com/privacy-policy).

## About Moss

## Company Overview
- **One-liner**: Moss provides an all-in-one spend management platform that combines corporate cards, invoice processing, reimbursements, and AI-powered accounting for European SMEs.
- **Entity Type**: Private (Series B+; total funding ~€180M / $179M)
- **Headquarters**: Berlin, Germany
- **Founded**: 2019
- **Founders**: Ante Spittler (Co-Founder & CEO) and others (founding team not fully listed in public sources)

## Core Business
- **Primary industry**: Spend management / financial technology (fintech)
- **Target customers**: Small and medium-sized enterprises (SMEs) across Europe; B2B, finance teams
- **Mission or purpose**: To make finance simple by giving businesses full visibility and control over spending, while automating manual tasks

## Products & Services
- **Corporate Cards**: Physical and virtual cards with built-in budgets, real-time tracking, and auto receipt capture. [getmoss.com](https://www.getmoss.com/?origin-page=en-us)
- **Accounts Payable (Invoices)**: Smart invoice processing with automated approvals, coding, and payments in 70+ currencies. [getmoss.com](https://www.getmoss.com/?origin-page=en-us)
- **Reimbursements**: Digitised employee expense claims with automated workflows. [getmoss.com](https://www.getmoss.com/?origin-page=en-us)
- **AI-Powered Pre-Accounting Agent**: Automates expense coding, matching, and approval, syncing with ERP/accounting software. [getmoss.com](https://www.getmoss.com/?origin-page=en-us)
- **Integrations**: Connects to 40+ tools including DATEV, Xero, Exact Online, Personio, BambooHR, and HiBob. [getmoss.com](https://www.getmoss.com/?origin-page=en-us)

## Market Standing
- **Valuation**: Not publicly disclosed (latest funding round in 2024 without disclosed valuation)
- **Key Metric**: Total funding of ~€180M / $179M (Series B of $75M in Jan 2022, plus earlier rounds and a 2024 round) [linkedin.com](https://www.linkedin.com/company/moss-finance)
- **Notable Investors/Partners**: Not explicitly named in provided sources, but investors participated in Seed, Series A (2021), Series B (2022), and a 2024 round. [linkedin.com](https://www.linkedin.com/company/moss-finance)
- **Growth Signals**: 10,000+ businesses trust Moss; over €6.5B in spend processed annually; presence in Germany, Netherlands, UK, Poland, Estonia, and Spain; 330 employees across 5 offices; 58 active job postings as of mid-2026 (+75% YoY). [getmoss.com/careers](https://www.getmoss.com/careers) | [linkedin.com](https://www.linkedin.com/company/moss-finance) | [scoutify.com](https://scoutify.com/companies/moss/)

## Competitive Advantages
- **All-in-one platform**: Combines cards, invoices, reimbursements, and AI accounting – reducing the need for multiple vendors.
- **Privacy & compliance**: GDPR-compliant, ISO certified, GoBD-certified digital recordkeeping; data stored in Germany.
- **AI automation**: Pre-accounting agent automates coding and approvals, saving finance teams significant time.
- **Deep integrations**: Native connections with major European ERP and HRIS systems (DATEV, Xero, Exact, Personio, etc.).

## Strategic Focus
- **AI platform development**: Hiring for Senior Product Manager – AI Platform and Senior Platform Engineer (Agentic Experience). [scoutify.com](https://scoutify.com/companies/moss/)
- **Product-led growth (PLG)**: Active recruitment of a Senior Product Manager – PLG indicates a push toward self-serve adoption. [scoutify.com](https://scoutify.com/companies/moss/)
- **European expansion**: Offices in Berlin, London, Amsterdam, Warsaw, and Tallinn; operating in 14 countries. [linkedin.com](https://www.linkedin.com/company/moss-finance)

## Why Work Here
- **Culture**: Emphasises ownership, impact, team spirit, and growth. Described as “Where ambition meets impact.” [getmoss.com/careers](https://www.getmoss.com/careers)
- **Benefits**:
  - €600 / £600 yearly learning & development budget
  - Up to 20 days per year working from abroad
  - Stock options (virtual company shares)
  - Relocation allowance and visa support
  - Paid sabbatical after 4 years
  - Regular team events, weekly breakfasts, and annual “Moss Week”
- **Work policy**: Hybrid/office presence expected; offices in five European cities. Some remote roles available (3 of 38 open positions listed as remote). [scoutify.com](https://scoutify.com/companies/moss/)
- **Engineering culture**: Strong investment in AI and platform engineering; 63 employees in technical roles (19% of workforce). [linkedin.com](https://www.linkedin.com/company/moss-finance)

## Sources
1. [getmoss.com/careers](https://www.getmoss.com/careers)
2. [getmoss.com](https://www.getmoss.com/?origin-page=en-us)
3. [linkedin.com/company/moss-finance](https://www.linkedin.com/company/moss-finance)
4. [scoutify.com/companies/moss/](https://scoutify.com/companies/moss/)
5. [getapp.com/finance-accounting-software/a/moss](https://www.getapp.com/finance-accounting-software/a/moss/)

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