---
title: 'Customer Support Officer at Weploy'
canonical: 'https://feeny.ai/job/customer-support-officer-weploy-victoria-4b49xg9agpc6'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Support Officer at Weploy

- **Company:** Weploy
- **Location:** Victoria
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/weploy/jobs/8785550002

## Job description

Customer Support Officer | Superannuation | Melbourne CBD

## About the Role

We're on the hunt for Customer Support Officers to join one of Australia's largest and fastest-growing industry superannuation funds in Melbourne CBD. This You'll support members, employers, and third parties across phone, email, and chat, taking real ownership of each enquiry and seeing it through to resolution.

It's a fast paced, structured, and genuinely supportive environment where accuracy and the member experience matter. You'll handle everything from everyday questions to more complex or sensitive situations, helping people navigate their super with clarity and confidence.

The team operates Monday to Friday on a rotating roster between 8am and 7pm. This is an initial 3 month contract with a genuine opportunity to go permanent for the right person. You'll start in the office to connect with the team and build your skills, then move into a hybrid setup with 4 days work from home and 1 day in the office.

## What You'll Be Doing

- Supporting members, employers, and third parties across phone, chat, and email
- Owning enquiries from start to finish, aiming for first contact resolution
- Educating members with clear, accurate information so they can make confident decisions
- Handling a mix of straightforward and more complex or sensitive enquiries
- Making outbound calls to follow up and support wider business activities
- Working towards quality, resolution, and productivity targets
- Contributing to a positive team culture and looking for ways to improve

## About You

- Experience in a customer facing role, ideally in superannuation or financial services
- Strong written and verbal communication skills
- A knack for building rapport quickly and guiding conversations to a resolution
- Confident actively listening and asking the right questions to understand what someone needs
- Resilient and empathetic, even in challenging or sensitive conversations
- Comfortable in a fast paced, structured environment with competing priorities
- Sharp attention to detail and a real commitment to accuracy
- Happy working across phone, chat, and email
- Comfortable navigating complaints and staying professional under pressure
- Open to feedback, change, and continuous improvement
- Comfortable working in a regulated environment and staying on top of requirements
- Open to obtaining RG146 certification as part of your induction (training provided)
- Reliable and able to commit to a rostered shift pattern

## What's on Offer

- An immediate start
- Melbourne CBD to start, great hybrid set up once you've completed training
- A supportive team that actually invests in your growth
- The chance to build real expertise in the superannuation space
- A competitive hourly rate plus super

Sound like you? Let's talk.

## About Weploy

## Company Overview
- **One-liner**: Weploy is a tech-enabled hiring platform that connects businesses with pre-vetted contact centre and customer service staff on demand.
- **Entity Type**: Private (Series A; total funding $5.75M as of March 2023)
- **Headquarters**: Collingwood, Victoria, Australia (also a development centre in Vietnam)
- **Founded**: 2016
- **Founders**: Tony Wu (Co-Founder & CEO), Nick La (Co-Founder), Vince Luong (Co-Founder)

## Core Business
- **Primary Industry**: Contact centre and customer service staffing / recruitment technology
- **Target Customers**: B2B – enterprises and SMBs needing temporary, permanent, or temp-to-perm contact centre staff (e.g., Medibank, Super Retail Group, Bupa, Ovo Energy, PwC, Slack, Nando’s)
- **Mission/Purpose**: “To change the way the world looks at employment” – enabling fast, flexible hiring so businesses can “work to live, not live to work.”

## Products & Services
- **Weploy Platform**: An award-winning tech platform that provides real-time connection to a community of 1,500+ pre-vetted contact centre professionals. Hiring managers can post roles, approve timesheets, and manage compliance directly. Supports temporary, permanent, and fixed-term placements across onsite, hybrid, and remote settings.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric** (Private): Annual revenue ~$2.0M; total funding $5.75M (latest round $5M led by Skymind Global Ventures in March 2023)
- **Notable Investors/Partners**: Skymind Global Ventures, Van Luong. Key clients include Medibank, Super Retail Group, Bupa, Ovo Energy, PwC, Slack, Nando’s, VICE, Lonely Planet, Asana, Volkswagen.
- **Growth Signals**: <10% attrition rate for placed talent; high temp-to-perm conversion rate; weekly onboarding of 50 new contact centre reps; expansion into a global development centre in Vietnam; hyper-growth phase declared by leadership.

## Competitive Advantages
- **Always‑on Talent Pool**: Unlike traditional agencies, Weploy continuously sources and screens candidates, reducing time‑to‑hire from weeks to hours.
- **Pre‑vetted Quality**: Rigorous screening for soft skills (EQ, adaptability) and experience, with a “48‑hour free replacement” guarantee.
- **Tech‑First Platform**: Automated compliance, payroll, and timesheet management; transparent pay‑as‑you‑go pricing.
- **Specialisation**: Deep focus on contact centre and customer service roles, giving clients access to talent that understands the specific demands of high‑volume, surge‑prone environments.

## Strategic Focus
- **Hyper‑Growth Scaling**: Expanding headcount and market presence in Australia and globally, with a new development centre in Vietnam to build engineering and operations capabilities.
- **Platform Enhancement**: Continuing to improve the hiring platform for speed, compliance, and client self‑service.
- **Client Expansion**: Deepening relationships with enterprise clients and entering new verticals that rely on seasonal or surge staffing.

## Why Work Here
- **Culture**: “Fearless and empowered” – trust‑based, collaborative environment where egos are left at the door. Emphasis on work‑life balance and making work rewarding.
- **Remote/Hybrid/Office**: Internal team roles are likely hybrid/flexible, based in Collingwood, Melbourne, or the Vietnam development centre (Ho Chi Minh City area).
- **Notable Perks & Engineering Culture**: In Vietnam, benefits include accident and private health insurance, yearly medical checkups, paid sick leave without a medical certificate, and working with industry veterans from REA, Redbubble, and Deliveroo. Globally, the company is led by experienced tech leaders from top AU/UK companies.
- **Growth Opportunity**: As a startup in hyper‑growth, employees can have high impact, shape processes, and grow with the company. No current openings listed on the careers page, but job alerts are available.

## Sources
1. [Weploy Official Site](https://www.weployapp.com/)
2. [Weploy – LinkedIn](https://au.linkedin.com/company/weploy)
3. [Weploy – CB Insights](https://www.cbinsights.com/company/weploy)
4. [Weploy Careers (Greenhouse)](https://job-boards.greenhouse.io/weployhq)
5. [Weploy Development Centre in Vietnam](https://www.weployapp.com/vietnam)

## Other roles at Weploy

- [Group Finance Manager](https://feeny.ai/job/group-finance-manager-weploy-melbourne-1cb20vyw3jhy) — Melbourne, Australia
- [Invoicing Agent](https://feeny.ai/job/invoicing-agent-weploy-clayton-bq39vjeskpgh) — Clayton, Australia
- [Recruitment Consultant](https://feeny.ai/job/recruitment-consultant-weploy-melbourne-kh62jnqhsvdb) — Melbourne, Australia
- [CSA - Administration & Approvals Officer](https://feeny.ai/job/csa-administration-approvals-officer-weploy-dandenong-south-jaq8tnm01kgq) — Dandenong South, Australia
- [CSA - Billing Officer](https://feeny.ai/job/csa-billing-officer-weploy-dandenong-south-w1f49tj32ea5) — Dandenong South, Australia
- [Account Executive](https://feeny.ai/job/account-executive-weploy-melbourne-8m4tf72xjpx9) — Melbourne, Australia
- [Finance Business Partner](https://feeny.ai/job/finance-business-partner-weploy-melbourne-qs2qbp9ywhdb) — Melbourne, Australia
- [Customer Success Representative](https://feeny.ai/job/customer-success-representative-weploy-sydney-zq2n483hzpc7) — Sydney, Australia
- [Sales Consultant](https://feeny.ai/job/sales-consultant-weploy-brisbane-axp5t4sjwpx1) — Brisbane, Australia
- [Sales Consultant](https://feeny.ai/job/sales-consultant-weploy-sydney-bpef9pzy44h1) — Sydney, Australia