---
title: 'Customer Support - Privacy Consultant at Cloaked'
canonical: 'https://feeny.ai/job/customer-support-privacy-consultant-cloaked-united-states-2b6gz05q6gme'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Support - Privacy Consultant at Cloaked

- **Company:** Cloaked
- **Location:** United States
- **Employment:** contract
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/cloaked/3f4ac223-303f-40f8-a794-7be2d4dcf086

## Job description

## About Cloaked

[Cloaked](https://www.cloaked.com/) is a consumer privacy and identity platform on a mission to give people back control of their personal data. We let anyone generate unlimited identities - masked emails, phone numbers, and payment cards - scrub their information off data-broker sites, and shield themselves from spam, scams, and breaches, all from one app. Backed by a $375M Series B, we've protected 10M+ identities and removed 1B+ records from the data brokers who profit off personal information. Now we're building the AI-native future of privacy: autonomous agents that monitor, manage, and defend your digital footprint for you.

## About This Role

This is a customer-facing support role at the heart of Cloaked's mission. You'll be the first line of defense for users navigating their privacy journey - diagnosing issues, digging into root causes, and holding yourself to the highest standard of customer care. If you believe privacy is a right and want to actively protect it for real people, this is the role for you.

What will you do?

- Perform the best in class privacy support to the world
- Help users' subscription states, account details and other customer requests
- Work with the team to ensure workflows that satisfy users, efficiently
- Ensure that our most common inquiries are resolved within a week
- Serve as a primary point of contact for Cloaked users
- Proactively engage with customers to understand their goals, challenges, and use cases
- Develop and execute account plans to drive product adoption, customer satisfaction, and retention
- Serve as the escalation point for complex technical issues, providing expert guidance to resolve challenging customer problems
- Collaborate with the product development team to address recurring issues and contribute to product improvements
- Stay up-to-date with the latest trends and technologies in password management and online security to provide informed support
- Become an expert in our product offerings and stay updated on new features and updates
- Conduct product training sessions and create educational content to help customers maximize the value of our solution
- Collaborate with the product team to share customer feedback and contribute to product development strategies

What skills and experiences will help you?

- Experience working directly with customers or users and solving problems
- Experience in the technology sector is required, with a deep interest in the industry, trends, and the ability to connect with a tech-savvy audience
- Exceptional written and verbal communication skills are crucial to effectively engage with our community and convey our brand's values and mission
- Must be able to adapt to new problems and resolve them
- Experience in creating support resources such as videos, tutorials, or documentation is a plus, as it can enhance the user experience and provide valuable assistance to community members

What do we like?

- A get-it-done mindset. Our Privacy Support Team is driven to resolve problems in an immediate fashion
- Comfort working with various teams across the org to determine the best solution
- Passion for security and internet ethics
- Startup or growth-stage company experience
- Interest in data and analytics
- Care and respect of our customers’ privacy as if it were your own

## About Cloaked

## Company Overview
- **One-liner**: Cloaked offers an all-in-one consumer privacy platform that lets users generate disposable identities (emails, phone numbers, passwords, payment cards), remove their data from broker sites, block spam calls, and monitor for breaches – all backed by $1M identity theft insurance.
- **Entity Type**: Private (Series B)
- **Headquarters**: New York, USA (with an additional office in Lowell, Massachusetts)
- **Founded**: 2020
- **Founders**: Arjun Bhatnagar (CEO) and Abhijay Bhatnagar

## Core Business
- **Primary Industry**: Consumer privacy, identity protection, cybersecurity
- **Target Customers**: Initially B2C (individuals/families); expanding to B2B enterprise via a new employee privacy product
- **Mission**: "Take back control of your personal data" and "bring humanity to the internet" – making privacy the default, not a setting.

## Products & Services
- **Data Removal Engine**: Scans and removes personal information from 400+ people-search sites and data brokers; over 1 billion records cleaned for users.
- **Call Guard**: AI-powered spam and scam call screening; has processed 50+ million unwanted calls.
- **Cloaked Pay (Beta)**: Masked virtual payment cards that hide real financial details from merchants.
- **Email & Phone Aliases**: Generate unlimited masked emails and phone numbers with dedicated inboxes to protect real contact info.
- **VPN**: Encrypted private browsing.
- **Password Management**: Generate and store unique passwords and TOTP codes.
- **Dark Web & SSN Alerts**: 24/7 monitoring and alerts when personal data appears on the dark web.
- **Identity Theft Insurance**: Up to $1M coverage with 24/7 restoration support.

*All products are SaaS/consumer app delivered via mobile and web.*

## Market Standing
- **Valuation**: Not publicly disclosed. The company raised a $375M Series B round in March 2026, with an additional growth financing component from General Catalyst’s Customer Value Fund. Prior to that, Cloaked had raised ~$29M in earlier rounds.
- **Key Metrics**:
  - Total funding: ~$404M (including the latest round).
  - Paying customers: 350,000+ (10x revenue growth in 2025).
  - Protected identities: 10 million.
  - Data records removed: 1 billion+.
  - Employees: ~66–70 (up 61.4% YoY).
- **Notable Investors/Partners**: General Catalyst (lead), Liberty City Ventures (co-lead), Lux Capital, Human Capital, Marquee Ventures, Fifth Growth Fund, NFL Players Association, LG Technology Ventures, Assurant Ventures, DuckDuckGo.
- **Growth Signals**:
  - Expanded from consumer to enterprise market in March 2026.
  - Launched AI-powered call screening in 2025; processing 50M+ spam calls.
  - Plans to extend AI protection to text, email, and browsing, plus an autonomous AI agent for account security.

## Competitive Advantages
- **All-in-One Bundle**: Unlike point solutions (1Password, Proton, DuckDuckGo, etc.), Cloaked consolidates aliases, data removal, VPN, passwords, call screening, and insurance – reducing the need for multiple tools.
- **SOC 2 Compliant & End-to-End Encrypted**: Strong security posture and commitment to never storing sensitive personal information or selling data.
- **Financial Backing & Insurance**: $1M identity theft insurance provides tangible peace of mind.
- **AI‑First Approach**: Proactively screens calls, messages, and emails; developing an AI agent that can automatically respond to breaches.

## Strategic Focus
- **Enterprise Expansion**: Launching a B2B product that gives employees the same privacy protection (aliases, scam alerts) and gives CISOs aggregated risk dashboards.
- **AI‑powered Features**: Expanding AI detection to text, email, and browsing; testing an AI agent that can change passwords after a breach.
- **International Growth**: Operating in 7 countries (US, Canada, Pakistan, Brazil, Ukraine, UK, Germany) and actively hiring for global expansion.
- **Product Depth**: Continuing to evolve Cloaked Pay and adding more identity-management capabilities.

## Why Work Here
- **Mission‑Driven Culture**: Company values are centered on user privacy, autonomy, and “privacy without limits.” Employees have a direct impact on protecting people’s digital lives.
- **Hybrid Work Model**: Two primary office locations – New York, NY and Lowell, MA – with a hybrid schedule (typical time on-site varies by role). Some roles are listed as in-office or hybrid.
- **Fast‑Growing Team**: Headcount grew 61% year‑over‑year (from ~40 to 66). Open roles span product, engineering (fullstack, iOS, SRE), design, customer success, and finance.
- **Recent Roles (as of mid‑2026)**: Software Engineer, Staff iOS Engineer, Senior Product Designer, Product Manager (Payments & Cards, Engagement), Founding Account Executive, Customer Success Manager (Enterprise), Site Reliability Engineer, QA Automation Engineer, Senior Tech Recruiter, IT Generalist.
- **Perks**: Not explicitly listed, but the company offers a chance to shape a category‑defining privacy platform at an early stage, with strong financial backing and rapid user adoption.

## Sources
1. [cloaked.com](https://www.cloaked.com/)
2. [builtin.com/company/cloaked](https://builtin.com/company/cloaked)
3. [linkedin.com/company/cloaked-inc](https://www.linkedin.com/company/cloaked-inc)
4. [techcrunch.com/2026/03/19/consumer-focused-privacy-company-cloaked-raises-375m-as-it-expands-to-enterprise/](https://techcrunch.com/2026/03/19/consumer-focused-privacy-company-cloaked-raises-375m-as-it-expands-to-enterprise/)
5. [tracxn.com/d/companies/cloaked/__LHDWtGsvh1SlfBdWccGnqBx6mFAutZQ3ScUIp1tsQ6w](https://tracxn.com/d/companies/cloaked/__LHDWtGsvh1SlfBdWccGnqBx6mFAutZQ3ScUIp1tsQ6w)

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