---
title: 'Customer Support Quality Analyst at Point Wild'
canonical: 'https://feeny.ai/job/customer-support-quality-analyst-point-wild-pune-5ct2c3srj36f'
type: 'job'
last_seen: '2026-11-06'
---

# Customer Support Quality Analyst at Point Wild

- **Company:** Point Wild
- **Location:** Pune, India
- **Work type:** remote
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-06
- **Apply:** https://job-boards.greenhouse.io/pointwild/jobs/5472729008

## Job description

Point Wild helps customers monitor, manage, and protect against the risks associated with their identities and personal information in a digital world. Backed by WndrCo, Warburg Pincus and General Catalyst, Point Wild is dedicated to creating the world’s most comprehensive portfolio of industry-leading cybersecurity solutions. Our vision is to become THE go-to resource for every cyber protection need individuals may face - today and in the future.

Join us for the ride!

Location: Pune, India

Work Arrangement: This is a 100% on-site position in Pune, India. Applicants must currently be based in Pune. Relocation assistance is NOT available.

About the Role:

We’re looking for a detail-oriented and analytical Customer Support Quality Analyst to join our team in Pune, India.

You’ll review and score customer interactions across phone, email, and live chat, ensuring they meet our quality standards and deliver a positive customer experience. You’ll identify trends, highlight areas for improvement, maintain accurate quality records, and work closely with the Support Team and UK Head Office.

Full training on our quality framework and internal processes will be provided. Previous QA experience is beneficial but not essential.

Your day-to-day:

- Review and score customer interactions against established quality standards.
- Identify errors, recurring issues, and opportunities to improve customer service.
- Record assessment results accurately and contribute to quality reporting.
- Share findings and support constructive feedback and continuous improvement.
- Participate in quality calibration sessions to ensure consistent and fair scoring.
- Work collaboratively with Support Team Leads, managers, and UK based colleagues.

What you bring to the table:

- At least 1 year of experience in customer service, support, administration, or quality assurance.
- Excellent attention to detail and strong written and spoken English.
- An objective, methodical approach to reviewing information.
- Good organizational, analytical, and time-management skills.
- Confidence using computer systems, spreadsheets, and digital tools.
- A proactive attitude, willingness to learn, and ability to work independently and as part of a team.

It would be great if you also had:

- Contact centre experience, call monitoring or quality scoring.
- Familiarity with QA tools such as Scorebuddy, Klaus or EvaluAgent
- Experience working with international teams.

Important Location Requirement:

This is a 100% on-site position in Pune, India. Applicants must currently be based in Pune. Relocation assistance is not available. As part of Point Wild, you will:

Solve real customer problems. Point Wild’s point solutions allow consumers to address their immediate cyber protection needs. Our mandate is to continuously anticipate our customers’ evolving digital security needs to create best-in-class solutions aimed at keeping them safe.

See your impact. We are a scrappy, nimble organization where individual contributions are needed and valued. You will see your impact every day.

Accelerate your career.  As we expand, you will have the opportunity to learn new technologies, products, and markets in a fast-paced, growth-oriented environment.

Most importantly, you’ll get to work with other talented people at a company where people matter. If you want to put your fingerprint on an organization and leapfrog your growth, this is the place for you.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination or harassment based on “protected categories,” Point Wild is committed to being an inclusive community where all feel welcome. Whether blatant or hidden, barriers to success have no place at Point Wild.

Important privacy information for United States based job applicants can be found [here](https://drive.google.com/file/d/1WVjqmmLXKkH54XMrgksxVSqzgNl-RAcZ/view?usp=sharing).

## About Point Wild

## Company Overview
- **One-liner**: Point Wild is a data security software company that provides breach resilience, response, and remediation solutions for consumers and enterprises through a portfolio of online security brands.
- **Entity Type**: Private
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: The company was formed in 2024 through the merger and rebranding of Pango Group and Total Security.
- **Founders**: Hari Ravichandran (Founder & Chairman)

## Core Business
- **Primary industry/industries**: Cybersecurity, Data Security Software Products, Identity Theft Protection, Device Security, Online Privacy
- **Target customers**: B2C (consumers), B2B (enterprises), and B2B (partners/channel)
- **Mission or purpose statement**: "To secure sensitive data, ensure privacy, and protect endpoints with innovative, robust, and scalable solutions for consumers and enterprises." [pointwild.com](https://www.pointwild.com/our-story/)

## Products & Services
- **Lat61 (Agentic AI Threat Protection Engine)**: An intelligent platform that ingests over 1 billion daily events from 25 million protected endpoints to provide unified threat insights, superior protection, and powerful network effects across the entire breach ecosystem. It is a modular, plug-and-play security platform leveraged across consumer and enterprise solutions. [pointwild.com](https://www.pointwild.com/our-story/)
- **Consumer Security Brands**: A portfolio of best-in-class device security, online privacy, and identity theft protection brands serving more than 25 million users worldwide. [builtin.com](https://builtin.com/company/point-wild)
- **CyEx (Cyber and Data Breach Response Solution)**: A first-of-its-kind cyber and data breach response solution. [pointwild.com](https://www.pointwild.com/our-story/)
- **Comparitech**: A leading consumer security review site (acquired by Pango Group). [pointwild.com](https://www.pointwild.com/our-story/)
- **Simpluris**: An award-winning class action settlement administrator (acquired by Pango Group). [pointwild.com](https://www.pointwild.com/our-story/)
- **Juraspring**: A lien resolution firm (acquired by Point Wild). [pointwild.com](https://www.pointwild.com/our-story/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (privately held).
- **Key Metric**: Total Funding — Venture Round from 1 investor (details not disclosed). The company was formed via a merger and operates as a standalone entity after separating from Aura. [linkedin.com](https://www.linkedin.com/company/point-wild)
- **Notable Investors/Partners**: Board members include Sujay Jaswa (Founding Partner, WndrCo), Jeffrey Katzenberg (Founding Partner, WndrCo), Trevor Oelschig (Managing Director, General Catalyst), and Chandler Reedy (Managing Director, Head of Strategic Investments, Warburg Pincus). [pointwild.com](https://www.pointwild.com/our-team/)
- **Growth Signals**: 
    - Headcount growth of +43.7% year-over-year (adding 45 people, now at 122 employees). [linkedin.com](https://www.linkedin.com/company/point-wild)
    - 20% YoY growth and 200M+ "class members served" noted on the careers page. [pointwild.com](https://www.pointwild.com/careers/)
    - Operates in 9 countries (US, UK, India, Ukraine, Poland, Portugal, Georgia, Lithuania, Romania). [linkedin.com](https://www.linkedin.com/company/point-wild)
    - Active job postings: 30 (with a monthly increase of +100% and quarterly increase of +500%). [linkedin.com](https://www.linkedin.com/company/point-wild)

## Competitive Advantages
- **Compounding Data Moat**: The Lat61 platform leverages a "compounding data moat" from 25 million protected endpoints and over 1 billion daily events, creating powerful network effects that improve threat detection and protection for all users. [pointwild.com](https://www.pointwild.com/our-story/)
- **Agentic AI**: The company's core technology is built on an Agentic AI threat protection engine, setting it apart in the cybersecurity market. [linkedin.com](https://www.linkedin.com/company/point-wild)
- **Modular Platform**: The plug-and-play nature of the Lat61 platform allows it to be leveraged across different consumer and enterprise solutions, creating a unified ecosystem. [pointwild.com](https://www.pointwild.com/our-story/)
- **Portfolio Strategy**: Point Wild operates as a portfolio of best-in-class security brands, allowing it to acquire and scale proven solutions rather than building everything from scratch. [pointwild.com](https://www.pointwild.com/our-story/)

## Strategic Focus
- **Growth through acquisition**: The company's history shows a clear strategy of acquiring and scaling best-in-class brands (Comparitech, Simpluris, Juraspring, Total Security). [pointwild.com](https://www.pointwild.com/our-story/)
- **Platform consolidation**: Building a unified security platform (Lat61) that powers all its brands, creating a holistic fence around data breaches. [pointwild.com](https://www.pointwild.com/our-story/)
- **Global expansion**: Rapidly expanding its workforce across 9 countries, with a strong presence in Eastern Europe (Ukraine, Poland, Romania, Lithuania, Latvia, Bulgaria) for engineering talent. [linkedin.com](https://www.linkedin.com/company/point-wild)

## Why Work Here
- **Culture**: The company describes itself as "scrappy, nimble" with "no red tape, no bureaucracy." Employees are encouraged to "take ownership, forge their own path and grow into leaders." [pointwild.com](https://www.pointwild.com/careers/)
- **Impact**: Individual contributions are highly valued and visible in a fast-paced, growth-oriented environment. [pointwild.com](https://www.pointwild.com/careers/)
- **Remote-First**: The company is fully remote, with open roles listed for remote work in the US, Estonia, Latvia, Lithuania, Ukraine, Poland, Romania, Bulgaria, and India. [pointwild.com](https://www.pointwild.com/careers/) [builtin.com](https://builtin.com/company/point-wild)
- **Technical Stack**: Heavy emphasis on Go (Golang) for backend roles, with open positions for Backend Architect - Golang, Principal Platform Engineer, and DevOps Engineer. [pointwild.com](https://www.pointwild.com/careers/)
- **Growth Trajectory**: With 43.7% headcount growth and a 500% quarterly increase in job postings, the company is in a rapid scaling phase, offering significant career acceleration opportunities. [linkedin.com](https://www.linkedin.com/company/point-wild)
- **Leadership**: The leadership team includes experienced executives from cybersecurity and technology, including a Chief AI & Technology Officer (Dr. Zulfikar Ramzan). [pointwild.com](https://www.pointwild.com/our-team/)

## Sources
1. [pointwild.com - Careers](https://www.pointwild.com/careers/)
2. [pointwild.com - Our Story](https://www.pointwild.com/our-story/)
3. [linkedin.com - Point Wild](https://www.linkedin.com/company/point-wild)
4. [builtin.com - Point Wild](https://builtin.com/company/point-wild)
5. [pointwild.com - Our Team](https://www.pointwild.com/our-team/)

## Other roles at Point Wild

- [Customer Support Administrator](https://feeny.ai/job/customer-support-administrator-point-wild-pune-bbaev7fq1qx9) — Pune, India
- [Malware Research Engineer - Mac](https://feeny.ai/job/malware-research-engineer-mac-point-wild-pune-ywpfm02xm1x4) — Pune, India
- [Backend Architect - Golang](https://feeny.ai/job/backend-architect-golang-point-wild-united-states-vgy2d5asszhm) — United States