--- title: 'Customer Support - Remote at Bilt' canonical: 'https://feeny.ai/job/customer-support-remote-bilt-remote-7mrvmh4smts3' type: 'job' last_seen: '2026-10-17' --- # Customer Support - Remote at Bilt - **Company:** Bilt - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-28 - **Last confirmed live:** 2026-10-17 - **Apply:** https://jobs.gem.com/bilt/am9icG9zdDr9Xoq3k8QI8BD5AInFrg1_ ## Job description What's the role? As a Customer Support Team Member, you will serve as the first point of contact for our members through chat support and handling support tickets. Please note, this role will require to work a weekend schedule. We will provide comprehensive training to ensure you are thoroughly knowledgeable about our product, enabling you to offer our members exceptional support and resolve their initial inquiries with care. **This position has a start date of November 9th, 2026. All new hires are required to attend in-person onboarding training in New York City for their first week (November 8-13, 2026). Training will continue for an additional 4 weeks and requires full-time availability from Monday - Friday, 9AM to 6PM ET with 100% attendance. Candidates with pre-scheduled commitments or availability conflicts during these hours will not be eligible for this cohort.** In this role, you will… - Respond to member inquiries through our chat platform as the first line of support - Handle entry-level support tickets related to payment, loyalty, and general questions within the Bilt Rewards platform - Triage incoming tickets, identify emerging trends, and escalate complex issues to relevant internal departments - Document member interactions and escalate ongoing patterns to senior team members - Collaborate remotely with internal teams and our BPO partners to address and resolve member issues effectively - Develop a deep understanding of our products, features, and services through comprehensive training programs - Stay updated on new product releases and enhancements to effectively communicate benefits to members as the company scales - Maintain organization and patience while understanding the specifics of each member's needs and the unique nuances of each partner's business operations - Adapt to diverse business models and tailor your support approach to meet individual member needs - Provide exceptional customer service through digital channels, even when handling complex inquiries In terms of qualifications, we’re seeking: - 0-2+ years of professional experience in customer support, operations, or related field - Extremely organized with strong written and verbal skills. - A team player who’s able to learn new platforms quickly and is patient and adaptable in a fast-paced environment. - Driven to take on new responsibilities, with an ability to stay focused on assigned tasks. - Strong attention to detail with the intelligence to use critical thinking for solutions. Flexibility - We are disrupting an industry so changes to traditional processes should be expected. - Ability to deal with extremely confidential and sensitive information. Benefits: - Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program - Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one. - 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there. - Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive. - Competitive PTO - Because we believe that working hard shouldn’t mean always working. - Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt. At Bilt, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt’s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations. We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process. Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time. The salary range for a Customer Support Team Member is $50,000 - 55,000 and will be eligible for equity and an annual performance-based bonus. ## About Bilt ## Company Overview - **One-liner**: Bilt Rewards is the first loyalty program that lets renters earn points on their largest monthly expense—rent—and redeem them for travel, fitness, rent credits, and even a future home. - **Entity Type**: Private (valued at $10.75 billion as of the latest round) - **Headquarters**: New York, New York, United States - **Founded**: 2021 (launched in 2020) - **Founders**: Not publicly available in the search results ## Core Business - **Primary industries**: Financial Services, Loyalty Programs, Property Technology - **Target customers**: B2C (renters) and B2B (multifamily property owners/operators) - **Mission**: To turn the single largest monthly expense into rewards and benefits that make living in your neighborhood better. ## Products & Services - **[Bilt Rewards Loyalty Program]**: A points-based rewards program that allows members to earn on rent payments, condo/co-op fees, and spending at neighborhood merchants (restaurants, fitness, rideshare, etc.). Points can be transferred 1:1 to major airline and hotel programs or used for rent credits, shopping, fitness, and even a down payment on a home. - **[Bilt Mastercard]**: A co-branded credit card issued by Wells Fargo in partnership with Mastercard. It is the first and only credit card that lets users pay rent and earn points without a transaction fee. - **[Bilt Payment Center]**: A platform that processes rent payments directly for residents living in properties within the Bilt Alliance network, enabling additional earn opportunities on leases and renewals. - **[Bilt Alliance]**: A network of over 4.5 million apartments and homes across the U.S. that have partnered with Bilt to offer rewards to their residents. ## Market Standing - **Valuation**: $10.75 billion (latest, per company careers page) - **Key Metric**: Total funding of $813.3 million across 7 rounds (LinkedIn). Annual revenue estimated at $38.2 million (LinkedIn estimate). - **Notable Investors**: General Catalyst, Left Lane Capital (lead investors); also includes Mastercard, Wells Fargo as strategic partners. - **Growth Signals**: Headcount grew 73.3% year-over-year to approximately 317 employees (LinkedIn). The Bilt Alliance network expanded to 4.5M+ units. Ranked the highest-value point currency by top publications. ## Competitive Advantages - **First-mover in rental rewards**: No other major loyalty program focuses exclusively on rent, the largest monthly expense for most Americans. - **No-fee rent payments on credit card**: The Bilt Mastercard is the only card that allows rent payments without incurring a transaction fee. - **High-value transfer partners**: Points transfer 1:1 to major airline and hotel programs, giving them exceptional flexibility and value. - **Large network (Bilt Alliance)**: 4.5M+ apartments create a strong network effect; the more properties join, the more valuable the program becomes for both renters and owners. ## Strategic Focus - **Ecosystem expansion**: Bilt is actively growing its neighborhood rewards (restaurants, fitness, rideshare) and exploring new use cases for points (e.g., down payments on homes). - **Deepening property partnerships**: Continuing to onboard multifamily owners and operators to expand the Bilt Alliance. - **Product innovation**: Enhancing the payment center, credit-building features, and elite status program to increase member engagement and retention. ## Why Work Here - **Culture**: Described as “ownership culture” where anyone can bring ideas to the table, no hierarchy on ideas. Attracts ambitious, unconventional thinkers seeking career-making opportunities. - **Work model**: In-person company – most employees work from the New York office 4-5 days a week (as per Built In). - **Compensation & Benefits**: Fully paid medical, dental, and vision insurance (with buy-up options); company equity; 401k with company match; unlimited PTO; paid parental leave; Carrot Fertility support; One Medical membership; fitness & wellness contributions; pet insurance; HSA dollars; Obsidian Status (employee-only loyalty tier); unique team events. - **Growth trajectory**: One of NYC’s fastest-growing startups, valued at $10.75B with strong headcount growth, offering ample career advancement opportunities. ## Sources 1. [biltrewards.com/careers](https://www.biltrewards.com/careers) 2. [builtin.com/company/bilt-rewards](https://builtin.com/company/bilt-rewards) 3. [linkedin.com/company/biltrewards](https://linkedin.com/company/biltrewards) 4. 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