---
title: 'Customer Support Rep I at Shorr Packaging Corp.'
canonical: 'https://feeny.ai/job/customer-support-rep-i-shorr-packaging-corp-indianapolis-6jxw9qqx6npe'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Support Rep I at Shorr Packaging Corp.

- **Company:** Shorr Packaging Corp.
- **Location:** Indianapolis, IN
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.gem.com/shorr-careers/am9icG9zdDq684qmiUvzqIZoAJ0uFVfH

## Job description

The Customer Support Representative I is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As an integral team member, this individual also provides other key activities to assist the overall needs of the Customer Support Department including fulfillment of customer requests for shipping paperwork, invoices, shipment tracking and expedites.

Success in this fast-paced role is ensured by demonstrating excellent teamwork skills paired with the ability to manage time sensitive processes to meet expected service levels for our customers.

## Responsibilities

- Enter customer sales orders and sample requests into Shorr’s ERP system with accuracy and efficiency to meet expected service levels.
- Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered.
- Perform new item set-up in concurrence with Shorr’s Data Coordinator team using Shorr quoting and ERP systems.
- Release customer sales orders from Shorr’s Order Manager portal to Sxe.
- Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth customer ordering experience.
- Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment.

Administrative Tasks:

- Setting up new customer accounts and ship to’s in Shorr’s ERP system.
- Add customer contacts and other account updates in Shorr’s CRM.
- Manage customer requests for packing lists, BOL’s, and POD’s
- Create manual invoices for customers and/or process invoices in customer portals as required.

Problem Resolution:

- Enter and track expedite requests through Shorr’s expedite portal. Provide updated shipping status to team members and/or customers.
- Resolve sales order and invoice rejections in customer portals.
- Other duties may be assigned.

## Requirements

- Associates Degree or equivalent experience required
- Experience with MS Word, Excel and Outlook.
- Knowledge of ERP, CRM and ecommerce platforms is a plus.
- Prior data entry experience in an ERP and/or ecommerce platform.
- Demonstrated ability to work with detailed information.
- Excellent communication skills and ability to work in a fast-paced team environment.
- Demonstration of excellent organization skills while managing time sensitive processes.
- Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands.

## About Shorr Packaging Corp.

## Company Overview
- **One-liner**: Shorr Packaging Corp. is an employee-owned, industry-leading distributor of packaging products, equipment, and supply chain services.
- **Entity Type**: Private (Employee-Owned via ESOP)
- **Headquarters**: Aurora, Illinois, United States
- **Founded**: 1922
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Packaging and Containers Manufacturing, Supply Chain Logistics
- **Target customers**: B2B (Enterprise, SMB); serves businesses with complex packaging and logistics needs across manufacturing, distribution, and retail
- **Mission or purpose statement**: "Listen to the customer." The company culture is built on employee ownership, collaboration, and innovation, with a focus on shared growth [shorr.com](https://www.shorr.com/about/about-us/)

## Products & Services
- **Packaging Products & Supplies**: A comprehensive portfolio including corrugated products, tapes and adhesives, stretch films, shrink wrap, flexible and protective packaging, pallet unitization, and carton closure solutions [shorr.com](https://www.shorr.com/about/about-us/)
- **Packaging Equipment**: Sales, installation, and repair of equipment like pallet wrappers, case formers, case sealers, shrink wrappers, bagging and strapping machines. All service technicians are factory-certified [shorr.com](https://www.shorr.com/about/about-us/)
- **Strategic Supply Chain Solutions**: Suite of services including the proprietary Shorr Total Approach to Managed Packaging (STAMP) program, national packaging programs, inventory management, and process optimization [shorr.com](https://www.shorr.com/about/about-us/)
- **Custom Design & Development**: Custom packaging and shipping kits, carton design, product prototyping, damage reduction analysis, and DIM weight optimization [shorr.com](https://www.shorr.com/about/about-us/)
- **Contract Packaging (Co-Pack/Kitting)**: Kitting and assembly services supported by a coast-to-coast network of warehouses [shorr.com](https://www.shorr.com/about/about-us/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company)
- **Key Metric**: Annual Revenue estimated at **$250M**; employs approximately **420 people** [linkedin.com](https://linkedin.com/company/shorr-packaging)
- **Notable Investors/Partners**: Employee-owned via an ESOP for nearly 40 years. Represents the best-known packaging product manufacturers and brands in the industry. Awarded the 2026 ESOP Company of the Year by the Illinois Chapter of The ESOP Association [shorr.com](https://www.shorr.com/about/about-us/)
- **Growth Signals**: 100+ years in business; 650+ employee-owners (per careers page — may vary from LinkedIn estimate); 9 locations nationwide; 3,000+ training courses available to employees; operates as a top independent packaging distributor in the U.S. [shorr.com](https://www.shorr.com/about/careers/)

## Competitive Advantages
- **Deep Industry Experience**: Founded in 1922, Shorr has over a century of market presence and relationships with leading packaging manufacturers.
- **Employee Ownership (ESOP)**: Unique structure where employees are also owners, fostering a strong culture of ownership, collaboration, and long-term thinking. This is a key differentiator for attracting talent [shorr.com](https://www.shorr.com/about/careers/).
- **National Scale with Local Support**: Well-stocked warehouses and facilities across the U.S. allow for nationwide reach with local service.
- **Full-Service Ecosystem**: Covers the entire packaging value chain — from supplies and equipment to custom design, managed programs, and repair services.

## Strategic Focus
- **Supply Chain Optimization**: Heavily focused on helping large, complex organizations manage and control packaging processes through analytical programs like STAMP [shorr.com](https://www.shorr.com/about/about-us/).
- **Employee Development and Retention**: Emphasizes a strong internal culture of learning and growth with over 3,000 training courses, mentoring, and job shadowing to attract and retain talent [shorr.com](https://www.shorr.com/about/culture/).
- **Operational Excellence**: Continued investment in automation, process improvement, and certified service capabilities to drive efficiency for clients.

## Why Work Here
- **Culture**: The culture is centered on the "OWN IT" values — ownership, collaboration, and collective spirit. Employees are referred to as "employee-owners," creating a sense of shared success [shorr.com](https://www.shorr.com/about/culture/)
- **Remote/Hybrid/Office Policy**: Not explicitly stated, but job postings include warehouse, field, and corporate positions suggesting a mix of on-site and field-based roles [shorr.com](https://www.shorr.com/about/careers/)
- **Notable Perks**: Employee Stock Ownership Plan (ESOP) which rewards employees annually; competitive compensation and benefits; 3,000+ training courses; mentorship and job shadowing programs; performance evaluation growth plans [shorr.com](https://www.shorr.com/about/careers/what-it-means-to-be-an-employee-owner/)
- **Engineering Culture**: For technical roles, the company has a CIO and a professional service team of certified technicians, process engineers, and equipment specialists. Focus is on practical, hands-on problem-solving in a stable, established company [shorr.com](https://www.shorr.com/about/about-us/)

## Sources
1. [shorr.com - Careers](https://www.shorr.com/about/careers/)
2. [shorr.com - About Us](https://www.shorr.com/about/about-us/)
3. [shorr.com - Company Culture](https://www.shorr.com/about/culture/)
4. [shorr.com - What It Means to Be an Employee-Owner](https://www.shorr.com/about/careers/what-it-means-to-be-an-employee-owner/)
5. [linkedin.com - Shorr Packaging Corp](https://linkedin.com/company/shorr-packaging)

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