--- title: 'Customer Support Rep (Propertybase) at Lone Wolf Technologies' canonical: 'https://feeny.ai/job/customer-support-rep-propertybase-lone-wolf-technologies-manila-getb2hynp5qz' type: 'job' last_seen: '2026-09-07' --- # Customer Support Rep (Propertybase) at Lone Wolf Technologies - **Company:** Lone Wolf Technologies - **Location:** Manila, Philippines - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-17 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/lwolf/2840bad4-17f7-4c71-9a55-c9f7d83db06b ## Job description Essential Responsibilities and Duties - Manage Support Cases: Address basic to intermediate inquiries from our global customer base via Salesforce Cases, actively triaging and prioritizing them based on urgency and business impact. - Provide Resolution: Proactively identify technical issues, present clear resolution options, and directly solve straightforward problems to minimize client downtime. - Knowledge Management: Leverage the internal Knowledge Base to find and apply relevant articles. Contribute to the Propertybase user guide by creating how-to videos, step-by-step instructions, and documentation for new feature launches. - Documentation & Communication: Maintain highly accurate and timely documentation across all activities. Provide consistent customer updates in accordance with SLA guidelines, and close cases with clear, concise written resolutions. - Escalation: Accurately diagnose issues to determine if they can be resolved at Level 1. Ensure seamless transitions by providing thorough, well-documented case notes when escalating complex technical issues to Level 2. - Onboarding: Facilitate initial client success by provisioning new accounts, addressing introductory inquiries, and effectively guiding users through core platform functionalities. ## Qualifications - Working knowledge of Salesforce is essential, specifically navigating records, understanding standard objects/fields, and effectively managing Cases. - Highly analytical and detail-oriented, with a proven ability to adhere to structured workflows, troubleshooting processes, and strict policy guidelines. - Exceptional written and verbal communication skills, characterized by a clear, professional, and customer-centric tone. - Tech-savvy and adaptable, with the ability to swiftly navigate SaaS platforms within a fast-paced environment. - Self-motivated and highly coachable, possessing the flexibility to execute tasks independently while also thriving within a collaborative team setting. Desirable Experience - Familiarity with real estate industry concepts or terminology. - Salesforce certifications (e.g., Salesforce Certified Administrator) or willingness to pursue them. Growth Path This role is designed as a launchpad, not a ceiling. Strong performers are expected to progress into Level 2 Support, taking on more complex, in-depth technical troubleshooting as they expand their skills and product expertise. Disclaimer This job description outlines the general nature and level of work expected in this role. Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and strictly prohibits unlawful discrimination on the basis of any status or condition protected by applicable federal, state, or local laws. ## About Lone Wolf Technologies ## Company Overview - **One-liner**: Lone Wolf Technologies provides real estate technology solutions including back office, accounting, transaction management, CRM, and analytics to empower agents, brokers, and teams. - **Entity Type**: Private (PE‑backed; funding rounds led by Vista Equity Partners and Stone Point Capital) - **Headquarters**: Dallas, Texas, United States (with offices in Cambridge, Ontario, Canada and remote teams across North America, Philippines, Colombia, and Australia) - **Founded**: 1989 - **Founders**: Lorne Wallace (chartered accountant and third‑generation real estate professional) ## Core Business - **Primary industry**: Real estate technology (PropTech) - **Target customers**: B2B – real estate agents, brokers, teams, and associations (SMB to enterprise) - **Mission/purpose**: “To create solutions that enhance the human element of real estate. We aim to simplify the complexities of real estate transactions so agents and brokers can focus on what matters most—building lasting relationships with their clients.” [lwolf.com](https://www.lwolf.com/about) ## Products & Services - **Lone Wolf Foundation** – The real estate industry cloud (launched 2024) that provides modular software covering the entire real estate journey: back office, front office, transaction management, CRM, analytics, and marketing. [lwolf.com](https://www.lwolf.com/about) - **Back Office & Accounting** – Flagship accounting and back‑office software for brokerages (the company’s original product). - **Transaction Management (zipLogix)** – Digital transaction and forms management tools, acquired in 2019. - **CRM (LionDesk)** – Customer relationship management platform for agents, acquired in 2021. - **Analytics & Data (W+R Studios, Terradatum)** – Market analytics, property data, and business intelligence tools, acquired in 2020‑2021. - **Marketing & Mobile (HomeSpotter)** – Mobile and marketing solutions for agents, acquired in 2021. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Annual revenue of **$45 M** (estimated) [linkedin.com](https://linkedin.com/company/getlwolf) - **Notable Investors / Partners**: Vista Equity Partners (led 2015 PE round), Stone Point Capital (led 2020 PE round) [linkedin.com](https://linkedin.com/company/getlwolf) - **Growth Signals**: - Headcount of **517 employees** (+6.5 % YoY) [linkedin.com](https://linkedin.com/company/getlwolf) - Acquired six companies between 2017‑2021 (zipLogix, W+R Studios, LionDesk, HomeSpotter, Propertybase, Terradatum) - Launched the **Lone Wolf Foundation** cloud platform in 2024, signaling a shift to a unified, modular ecosystem - Workforce distributed across 7 countries with 22 % in technical roles [linkedin.com](https://linkedin.com/company/getlwolf) ## Competitive Advantages - **35+ years of domain expertise** in real estate software, giving deep understanding of agent and broker workflows. - **Comprehensive, integrated platform** covering accounting, CRM, transaction management, analytics, and marketing – reducing the need for multiple vendors. - **Large, loyal customer base** in North America; the company’s back‑office software is considered the industry standard. - **Modular cloud architecture** (Foundation) allows customers to adopt only what they need and scale. - **Strategic acquisitions** have filled product gaps and brought in talent and technology. ## Strategic Focus - **Unify the product suite** under the Lone Wolf Foundation cloud, creating a seamless end‑to‑end experience for real estate professionals. - **Expand integrations** with third‑party tools and MLS systems to become the central hub for brokerages. - **Invest in analytics and AI** to help agents and brokers turn data into actionable insights. - **Grow international presence** – already have teams in the Philippines, Colombia, and Australia. ## Why Work Here - **Remote‑first environment** – “Our remote‑first work environment allows you to stay inspired, productive, and engaged while contributing to something great.” [lwolf.com](https://lwolf.com/about/join-the-team) - **Comprehensive benefits** – Health, vision, dental, mental health support; retirement savings with 50 % match on up to 6 % of earnings; responsible PTO policy. - **Mentorship and professional development** – Formal mentorship program with experienced leaders, plus access to cutting‑edge learning resources. [lwolf.com](https://lwolf.com/about/join-the-team) - **Global, diverse team** – Employees in 7 countries; 22 % of staff in technical roles, offering a mix of engineering, product, design, and customer support opportunities. - **Growth opportunity** – The company is actively hiring (7 open roles as of the latest data) and has a track record of promoting from within; recent CEO transition suggests a new chapter. - **Meaningful mission** – Work on software that directly impacts how people buy and sell homes, with a focus on “enhancing the human element of real estate.” ## Sources 1. [lwolf.com/about](https://www.lwolf.com/about) 2. [lwolf.com/about/join-the-team](https://lwolf.com/about/join-the-team) 3. [linkedin.com/company/getlwolf](https://linkedin.com/company/getlwolf) 4. [jobs.lever.co/lwolf](https://jobs.lever.co/lwolf) 5. [lwolf.com/leadership](https://www.lwolf.com/leadership) ## Other roles at Lone Wolf Technologies - [Sr. Product Marketing Manager](https://feeny.ai/job/sr-product-marketing-manager-lone-wolf-technologies-united-states-v2csyjbhg7xt) — United States - [Director, Product Marketing](https://feeny.ai/job/director-product-marketing-lone-wolf-technologies-united-states-c890xfh4xjcv) — United States - [Gainsight CS Operations Analyst](https://feeny.ai/job/gainsight-cs-operations-analyst-lone-wolf-technologies-toronto-ebf5cnr44z3w) — Toronto, Canada - [Gainsight CS Operations Analyst](https://feeny.ai/job/gainsight-cs-operations-analyst-lone-wolf-technologies-united-states-xrvx4zzx8fvr) — United States - [Propertybase Client Services Specialist](https://feeny.ai/job/propertybase-client-services-specialist-lone-wolf-technologies-australia-5kvtbvrqc13d) — Australia - [Software Engineering Manager .NET](https://feeny.ai/job/software-engineering-manager-net-lone-wolf-technologies-cambridge-5kwyc4gmh4tm) — Cambridge, Canada - [Software Engineering Manager .NET](https://feeny.ai/job/software-engineering-manager-net-lone-wolf-technologies-united-states-dqh3xyw5hzr8) — United States - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-lone-wolf-technologies-united-states-0wyyb78f1sww) — United States - [Billing Analyst](https://feeny.ai/job/billing-analyst-lone-wolf-technologies-manila-xnzhgdp286se) — Manila, Philippines - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-lone-wolf-technologies-toronto-ddwn7jsjhzqg) — Toronto, Canada