---
title: 'Customer Support Representative at Careerswift'
canonical: 'https://feeny.ai/job/customer-support-representative-careerswift-united-states-wnrhewgchtw5'
type: 'job'
last_seen: '2026-09-06'
---

# Customer Support Representative at Careerswift

- **Company:** Careerswift
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/careerswift.ai/510102c0-2a26-4260-888b-051ba902feba

## Job description

CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. Our products combine practical business workflows with intuitive technology designed for everyday use.

We are looking for a Customer Support Representative to help our customers get the most value from CerebriOS products. You will respond to customer questions, troubleshoot common issues, document interactions, and work with Product and Technology teams when more complex problems need to be investigated.

This is a great opportunity for someone who enjoys helping people, solving problems, and learning how software products work.

## WHAT YOU WILL DO

- Respond to customer questions and support requests through available channels
- Help customers understand product features, workflows, and best practices
- Troubleshoot common technical and account-related issues
- Investigate reported problems and determine the appropriate next steps
- Escalate complex issues to Product, Engineering, or other teams when needed
- Maintain accurate records of customer interactions and reported issues
- Follow up with customers to ensure issues are resolved
- Create and update support documentation and frequently asked questions
- Identify recurring customer issues and share feedback with internal teams
- Help identify opportunities to improve the customer experience
- Support customers during product updates and changes

## WHAT WE ARE LOOKING FOR

- 1+ year of experience in customer service, customer support, technical support, or a similar role
- Strong written and verbal English communication skills
- Customer-focused and patient approach
- Strong problem-solving and troubleshooting skills
- Ability to explain information clearly to non-technical users
- Good attention to detail and follow-through
- Comfortable learning new software and digital tools
- Ability to work independently in a remote environment

## NICE TO HAVE

- Experience supporting B2B SaaS or software products
- Familiarity with ticketing or customer support platforms
- Basic technical troubleshooting experience
- Experience working with Jira, Confluence, or similar tools
- Experience working with analytics or data-related products
- Experience working with remote or distributed teams

## COMPENSATION AND BENEFITS

$45,000–$62,000 annually, depending on experience, qualifications, and overall fit for the role.

CerebriOS offers a remote-first working environment, professional development opportunities, and a benefits package designed to support our team. Full details of compensation, benefits, and other employment terms will be discussed during the interview process.

## HIRING PROCESS

Application review → introductory conversation → practical discussion → conversation with the team/manager → offer.

We aim to keep the process focused and respectful of your time, with clear communication throughout the process.

## EQUAL OPPORTUNITY

CerebriOS is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

If you need an accommodation at any stage of the hiring process, please let us know and we will work with you to make the process accessible.

Location: Remote

Salary Range: 45,000 - 62,000 USD (gross, annually)

## About Careerswift

## Company Overview
- **One-liner**: Careerswift is an AI-first recruitment automation platform that automates candidate screening, interviewing, and evaluation for growing companies.
- **Entity Type**: Private (Bootstrapped/Early Stage)
- **Headquarters**: Warsaw, Poland
- **Founded**: 2025
- **Founders**: Alex Nosik (CEO), Rodion Lozovoi (CTO), Dmytro Ivanchuck (CMO)

## Core Business
- **Primary industry**: HR Technology / Recruiting Software / Artificial Intelligence
- **Target customers**: B2B — growing companies looking to scale hiring without increasing HR headcount
- **Mission/purpose**: Eliminate manual resume review and outdated keyword-based filtering by using context-aware AI agents to structure and enrich every applicant, creating a continuously improving talent pool.

## Products & Services
- **Careerswift Platform (AI Recruitment Automation)**: An AI-first platform that automates candidate screening, interviewing, and evaluation. Uses context-aware AI agents to replace manual resume review and keyword filtering. Every applicant is structured and enriched by AI, building a continuously improving talent pool.
- **AI Resume Builder & Job Search Tools (Consumer Side)**: A complementary suite for job seekers including AI resume optimization (ATS-friendly templates, LinkedIn-to-resume conversion), smart job application tracking, AI cover letter generation, AI-powered interview practice, and a Chrome extension for 1-click job applications.

## Market Standing
- **Valuation**: Not publicly available (early-stage private company)
- **Key Metric**: Total funding not disclosed (appears bootstrapped or pre-seed); monthly web traffic of ~26,300 visits with +872.6% monthly growth
- **Notable Investors/Partners**: Not publicly disclosed
- **Growth Signals**: Headcount grew +300% YoY (from ~2 to 6 employees); monthly website traffic growing nearly 9x month-over-month; global rank #999,287 with 64% of traffic from the United States; active job postings for engineering roles indicate scaling phase

## Competitive Advantages
- **Dual-sided platform**: Serves both employers (recruitment automation) and job seekers (resume/job search tools), creating potential network effects
- **AI-first architecture**: Uses context-aware AI agents rather than keyword filtering, which is a more sophisticated approach than traditional ATS systems
- **Rapid early traction**: Extremely high traffic growth (+872.6% monthly) suggests strong product-market fit in early stages
- **Lean, experienced team**: Small team (6 people) with C-level executives across CEO, CTO, and CMO — all hands-on

## Strategic Focus
- **Scaling the engineering team**: Currently hiring for Senior Full-Stack Engineer, Senior Data Engineer, Mid/Senior Platform Engineer, and Frontend Developer — indicating a push to build out core product and data infrastructure
- **Product expansion**: Continuously adding new features (job tracking, interview practice, auto-apply) with a "coming soon" pipeline
- **Geographic expansion**: Presence in Poland, Ukraine, Spain, UK, and US (San Francisco office) — building a distributed team
- **Enterprise readiness**: Building multi-tenant data infrastructure, RBAC/RLS security, and embedded BI for enterprise-scale analytics

## Why Work Here
- **Remote-first culture**: Roles listed as "Remote" or "Hybrid" with flexibility; San Francisco office available but not required
- **Early-stage impact**: Join a company founded in 2025 with only 6 employees — opportunity to shape product, culture, and technical direction from near the ground floor
- **Modern tech stack**: React, TypeScript, Python (FastAPI/Django/Flask), Node.js (Next.js/Nest.js), PostgreSQL, AWS, OpenAI, Hugging Face, dbt, Vercel — cutting-edge AI and cloud-native tools
- **AI-first engineering**: Work on context-aware AI agents, real-time data ingestion, OLAP optimizations, and LLM-powered features
- **Growth trajectory**: Company is in hypergrowth phase (traffic up 872% monthly, headcount up 300% YoY) — strong potential for career acceleration
- **Lean team culture**: With only 6 people, engineers will have broad ownership and direct impact on product decisions

## Sources
1. [careerswift.ai](https://careerswift.ai/)
2. [LinkedIn - Careerswift](https://www.linkedin.com/company/careerswift-ai)
3. [Built In - CareerSwift Teams](https://builtin.com/company/careerswift/teams)
4. [Ashby Careers Page](https://jobs.ashbyhq.com/careerswift.ai/8f38501e-ad8d-4550-8a2d-a904ee6f8163)
5. [We Work Remotely - Careerswift](https://weworkremotely.com/company/careerswift)

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