--- title: 'Customer Support Representative at Definitive Healthcare, India' canonical: 'https://feeny.ai/job/customer-support-representative-definitive-healthcare-india-bengaluru-8ahwery9ck15' type: 'job' last_seen: '2026-09-11' --- # Customer Support Representative at Definitive Healthcare, India - **Company:** Definitive Healthcare, India - **Location:** Bengaluru, India - **Posted:** 2026-08-06 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/definitivehcindia/jobs/6133949004 ## Job description Analytical Wizards is part of the Definitive Healthcare family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their challenges, achieving outcomes that benefit both business and society. Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. We offer industry-leading benefits packages to promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we’d love to hear from you. Position Overview: Join us as a Customer Support Representative and be at the forefront of providing exceptional support to our valued clients. This role is not just about assistance; it's about becoming an integral part of a team that values your contributions and offers room for advancement. Job Summary: As a Customer Support Representative, you will work with the Customer Value Delivery organization to deliver rapid assistance to client inquiries. Your challenge goes beyond just providing support; it's about becoming the linchpin of exceptional customer experiences. Job Responsibilities: - Login Assistance: Aid customers facing login issues, guiding them through the login process, and troubleshooting any problems they encounter. - Password Resets: Help customers reset their passwords securely, ensuring their accounts remain protected and accessible. - General Account Maintenance: Assist customers in managing their accounts, updating information, and resolving account-related queries. - Technical Troubleshooting: Identify and diagnose software-related issues, escalating complex problems to the appropriate teams for resolution. - Customer Communication: Respond to customer inquiries via email, chat, and tickets promptly and professionally, ensuring a positive and empathetic interaction. - Documentation: Maintain accurate records of customer interactions and resolutions in our CRM system. - Knowledge Sharing: Continuously update your knowledge of our software and services to provide effective support and share insights with the team. - Collaboration: Collaborate and communicate with the broader Support Team, Customer Experience Team, and Product Teams timely and efficiently. Qualification: - 1-4 years of experience working in a professional environment, ideally directly within a customer support or custom facing function. - Excellent communication skills in English, both written and spoken. - Strong problem-solving abilities and attention to detail. - Empathetic and patient demeanor when dealing with customer inquiries. - Basic technical knowledge and the ability to learn and adapt to new software quickly. - Previous customer support experience is preferred, but not mandatory. - A passion for helping people and a commitment to delivering exceptional customer service - Zendesk Experience preferred but not mandatory - General understanding of US Healthcare System is preferred, not mandatory ## About Definitive Healthcare, India ## Company Overview - **One-liner**: Definitive Healthcare provides a SaaS platform that transforms data, analytics, and expertise into healthcare commercial intelligence, helping clients uncover the right markets, opportunities, and people in the healthcare industry. - **Entity Type**: Public (Nasdaq: DH) - **Headquarters**: Framingham, Massachusetts, USA (Global HQ); India office in Bengaluru, Karnataka - **Founded**: 2011 - **Founders**: Jason Krantz ## Core Business - **Primary industry/industries**: Healthcare commercial intelligence, healthcare data and analytics, SaaS - **Target customers**: B2B — primarily biopharma companies, medical device manufacturers, healthcare IT firms, professional services organizations, and healthcare providers who need to sell products into the healthcare market. - **Mission or purpose statement**: To transform data, analytics, and expertise into healthcare commercial intelligence, helping clients uncover the right markets, opportunities, and people so they can shape tomorrow’s healthcare industry. ## Products & Services - **Definitive Healthcare Platform**: A SaaS platform that provides commercial intelligence for the healthcare market. It offers data, analytics, and insights to help clients with go-to-market planning, sales intelligence, market intelligence, product development, and corporate development. The platform covers data on over 225 million de-identified consumers, 1 million physicians, and 16 million business profiles across the healthcare ecosystem. [definitivehc.com](https://www.definitivehc.com/) ## Market Standing - **Valuation/Market Cap**: As a public company, market cap fluctuates. As of mid-2025, market cap is approximately $800 million–$1.2 billion (check current ticker DH for latest). - **Key Metric**: Annual Revenue — Definitive Healthcare reported annual revenue of approximately $260 million (FY 2024). Total Funding (historical pre-IPO): The company raised over $180 million in private funding before its IPO in 2021. - **Notable Investors/Partners**: Key investors prior to IPO included Spectrum Equity, .406 Ventures, and others. The company has expanded through acquisitions including Monocl and Analytical Wizards. - **Growth Signals**: Expanded global client base to 2,900+ clients; more than doubled company size since 2020; recognized as a Great Place to Work in India (2023–2024); operates offices in the US, Sweden, and India; continues to hire across engineering, data science, and customer success roles in Bengaluru. [definitivehc.com](https://www.definitivehc.com/about/press/great-place-to-work-certification-india) ## Competitive Advantages - **Data Moat**: Proprietary dataset covering the entire U.S. healthcare market — including physicians, hospitals, de-identified consumers, and business profiles — that is difficult to replicate. - **SaaS Platform**: Integrated analytics and workflow tools that embed data into clients’ existing go-to-market processes. - **Acquisition Strategy**: Strategic acquisitions (Monocl, Analytical Wizards) have expanded data capabilities and geographic reach. - **Client Stickiness**: Over 2,900 clients rely on the platform for core commercial decisions, creating high switching costs. ## Strategic Focus - **Global Expansion**: Growing presence in India (Bengaluru office) and Sweden (Gothenburg office) to tap into global talent and markets. - **Product Innovation**: Enhancing the platform with AI/ML capabilities to deliver deeper predictive analytics and intelligence. - **Data Depth**: Continuing to expand and refine healthcare data coverage to maintain competitive edge. - **Talent Development**: Investing in career development programs, employee-led affinity groups, and leadership transparency to build a strong global culture. [definitivehc.com](https://www.definitivehc.com/about/life-at-definitive-healthcare) ## Why Work Here - **Award-Winning Culture**: Recognized as a Great Place to Work in India (2023–2024) by Great Place to Work Institute. Also recognized by Boston Business Journal and Boston Globe as a best place to work in Massachusetts for five consecutive years. [definitivehc.com](https://www.definitivehc.com/about/press/great-place-to-work-certification-india) - **Culture Pillars**: Core values include "Come as You Are," Customer Focused, Honorable, Team First, Balanced, Highly Motivated, Problem Solvers, Community Oriented, Decisive, and Scrappy. [definitivehc.com](https://www.definitivehc.com/about/life-at-definitive-healthcare) - **Community Impact**: DefinitiveCares program — employees received 15 volunteer hours in 2025, over $14K donated, and 470+ organizations supported. $1 is donated to non-profits for every data discrepancy found in the platform. [definitivehc.com](https://www.definitivehc.com/about/life-at-definitive-healthcare) - **Diversity, Equity & Inclusion**: Employee-led affinity groups and clubs, career development programs, and leadership transparency policies foster an inclusive environment. [definitivehc.com](https://www.definitivehc.com/about/press/great-place-to-work-certification-india) - **Work-Life Flexibility**: Recognized for Work-Life Flexibility by Energage in 2022. - **Office Locations**: Bengaluru, Karnataka, India (primary India office); Framingham, MA (global HQ); Gothenburg, Sweden. - **Open Roles in India (as of mid-2025)**: Data Scientist, Senior Data Scientist, DevOps Engineer, Data Engineer, Senior Software Engineer, Senior Software Engineer-C#, Product Owner, Enterprise Application Engineer, Customer Support Representative. [greenhouse.io](http://job-boards.greenhouse.io/definitivehcindia) - **Engineering Culture**: Emphasis on problem-solving, innovation, and collaboration. The India office is described as having a complementary culture that enhances the global organization. ## Sources 1. [definitivehc.com](https://www.definitivehc.com/) — Company website 2. [greenhouse.io](http://job-boards.greenhouse.io/definitivehcindia) — Careers page (India jobs) 3. [definitivehc.com](https://www.definitivehc.com/about/careers/india) — India careers page 4. [definitivehc.com](https://www.definitivehc.com/about/press/great-place-to-work-certification-india) — Great Place to Work certification press release 5. [definitivehc.com](https://www.definitivehc.com/about/life-at-definitive-healthcare) — Life at Definitive Healthcare page ## Other roles at Definitive Healthcare, India - [Senior Databricks and Snowflake Platform Administrator](https://feeny.ai/job/senior-databricks-and-snowflake-platform-administrator-definitive-healthcare-gtrgk4c7ah9p) — Bengaluru, India - [Lead Backend Developer](https://feeny.ai/job/lead-backend-developer-definitive-healthcare-india-bengaluru-dgvv8ff3ekxh) — Bengaluru, India - [Senior Data Scientist](https://feeny.ai/job/senior-data-scientist-definitive-healthcare-india-bengaluru-ewsshrrjs8vv) — Bengaluru, India - [Technical Program Operations Manager](https://feeny.ai/job/technical-program-operations-manager-definitive-healthcare-india-bengaluru-7gs3918p02ts) — Bengaluru, India - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-definitive-healthcare-india-bengaluru-hj3ymk9tfjzt) — Bengaluru, India - [Senior Data Scientist](https://feeny.ai/job/senior-data-scientist-definitive-healthcare-india-bengaluru-8zkx0c56sr4x) — Bengaluru, India - [Data Engineer](https://feeny.ai/job/data-engineer-definitive-healthcare-india-bengaluru-8cpnm8k83y4h) — Bengaluru, India - [Senior Software Engineer-C#](https://feeny.ai/job/senior-software-engineer-c-definitive-healthcare-india-bengaluru-8cfdbg8egvfw) — Bengaluru, India - [Customer Support Representative](https://feeny.ai/job/customer-support-representative-formlabs-milwaukee-4b47b97z9r0c) — Milwaukee, WI - [Customer Support Representative](https://feeny.ai/job/customer-support-representative-simplyinsured-remote-rt4986w22s5h)