---
title: 'Customer Support Representative (English + German or French) at Ideals'
canonical: 'https://feeny.ai/job/customer-support-representative-english-german-or-french-ideals-ukraine-z5mqyg8jtgh4'
type: 'job'
last_seen: '2026-10-15'
---

# Customer Support Representative (English + German or French) at Ideals

- **Company:** Ideals
- **Location:** Ukraine
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/ideals/40edf8e0-4939-47b7-b6e1-f3deed4f2521

## Job description

Get to know us Ideals is a global B2B SaaS product company recognized as [the most highly rated and customer-centric brand](https://www.g2.com/categories/virtual-data-room?tab=highest_rated) in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours. https://www.idealsvdr.com/: Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions. [Ideals Board](https://idealsboard.com/): Board and leadership collaboration platform for faster, safer, and more compliant decision-making.

## The role

The Customer Support Representative role is now open to join our multinational team. This role offers a clear path for professional development, with opportunities to advance to a Senior Customer Support position or explore other roles within the Support Team or related departments. In this key role, you will directly impact delivering the best-in-class customer experience across the globe, covering multichannel requests. You will contribute to our rapid growth and a top-rated product on G2 for 5 years straight, known for intuitive use and exceptional service. You will work closely with Customer Support, Quality Assurance, Knowledge Management, and Product and collaborate with other cross-functional teams under the guidance of the Customer Support Lead. Schedule:

- Full-time remote (from any city in Ukraine)
- Monday to Friday: 10:00 AM - 6:30 PM (flexible start between 8:00 AM - 9:00 AM is also available)
- No evening or night shifts
- 1 regular weekend shift (Saturday or Sunday) with 2 consecutive days off guaranteed every week

## What you will do

- Provide exceptional customer support via chats & emails (90%) and calls (10%)
- Maintain a customer satisfaction score of 90%+ by delivering prompt, empathetic, and effective solutions
- Proactively stay informed about product updates and process changes
- Ensure strict confidentiality of client information following the company’s security policy
- Collaborate with Engineering and Product teams to escalate and resolve complex customer issues
- Support internal teams (Accounting, Customer Success, etc.) by completing assigned tasks

## What you bring

- 2+ years of proven experience in a remote Customer Support role
- Advanced in English (C1) with exceptional verbal and written communication skills
- Upper-Intermediate French or German (B2)
- Strong analytical and problem-solving skills, with a meticulous attention to detail
- Demonstrated ability to take ownership of tasks and work independently
- Strong customer-centric mindset

## Nice to have

- Experience of providing customer support to B2B clients
- Experience in collaboration with international teams

Our assessment process

- Screening call with the Talent Acquisition Specialist (30 mins)
- Test Task
- Competency-based interview with the Talent Acquisition Specialist (60 mins)
- Interview with the Hiring Manager (30 mins)

## What we offer

We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.

For your best work

- Remote-first flexibility to shape your ideal workday
- Home workplace budget
- Resilient home budget for Ukraine-based teammates
- Resilient office in Kyiv & co-working expense coverage
- Individual IT budget for extra equipment
- Top-tier tech and AI-powered tools

For your growth

- Access to Ideals Academy with numerous courses
- Investment in external learning and development activities
- Guidance in Personal Development Plan creation
- Professional literature and subscriptions coverage
- Support of your passion as a speaker or writer
- Internal talent mobility opportunities

For your well-being

- Medical insurance and Wellness Package for sports activities
- Full coverage of mental health sessions for Ukrainian teammates
- Funding for sports competitions
- 20 business days of paid time off per year
- Unlimited health-related time-off

Extra perks

- Budget for meetups with your local team
- Generous internal referral program

Our culture Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities. [Discover more](https://ideals.jobs/our-culture/).

Ideals is an equal opportunity employer Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.

## About Ideals

## Company Overview
- **One-liner**: Ideals provides a market-leading virtual data room (VDR) platform that enables secure document sharing and due diligence for M&A, fundraising, IPOs, and other high-stakes financial transactions.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: United States (with 9 global offices and employees in 37 countries)
- **Founded**: 2008
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: Virtual Data Room (VDR) software, Secure Document Sharing, M&A Technology, Board Management
- Target customers: Enterprises, investment banks, law firms, private equity and venture capital firms, and corporations involved in M&A, fundraising, and financial transactions (B2B, Enterprise)
- Mission or purpose statement: To accelerate critical business decisions by enabling secure, efficient document sharing during the due diligence phase of transactions.

## Products & Services
- **[Ideals Virtual Data Room (VDR)**]: The core SaaS product – a secure online repository for storing and sharing confidential documents during financial transactions. Features include granular access controls, Fence View (document concealment), dynamic watermarking, automatic indexing, and detailed analytics.
- **[Ideals Board**]: A newer SaaS product for board management and governance, designed to streamline meeting preparation, collaboration, and secure communication for board members.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held, bootstrapped)
- **Key Metric**: Annual Revenue of GBP 3,850,807 (approx. $4.9M USD); 2M+ customers trust the platform; 175,000+ organizations served.
- **Notable Investors/Partners**: Bootstrapped – no external investors. Key partners include global data centers for compliance (GDPR, SOC2, HIPAA).
- **Growth Signals**:
    - Headcount grew 20.9% year-over-year (now 423 employees).
    - Rated G2 Market Leader for five consecutive years based on 700+ reviews (4.7 out of 5).
    - Expanding a new Sales hub in Bogotá, Colombia, aiming to grow from 6 to 20+ SDRs by mid-2026.
    - Board management software market projected to hit $6.44B by 2031, signaling a new growth vector.

## Competitive Advantages
- **Bootstrapped Stability**: Profitable and independent, allowing for long-term strategic decisions without investor pressure.
- **Market Leadership**: Consistently ranked as the #1 VDR provider on G2, a key independent review platform.
- **Global Compliance & Security**: Operates 9 data centers worldwide and adheres to stringent standards (GDPR, SOC 2, HIPAA), a critical requirement for enterprise clients.
- **High Customer Trust**: Serves 2M+ professionals across 175,000+ organizations, including Fortune 500 companies.
- **Product Ecosystem**: Expanding from a VDR into board management (Ideals Board), creating a sticky, multi-product offering.

## Strategic Focus
- **Geographic Expansion**: Building out a new Sales hub in Bogotá, Colombia, to tap into Latin American talent and markets.
- **Product Diversification**: Driving adoption of the new Ideals Board product to complement the core VDR business.
- **AI-Powered Efficiency**: Equipping teams with the latest tech and AI-powered tools to automate routine work and focus on high-impact initiatives.
- **Scaling the Sales Team**: Aggressively hiring across sales roles (Account Executives, SDRs, Sales Managers) in the US, Europe, and Latin America.

## Why Work Here
- **Remote-First Culture**: Ideals is a remote-first company with employees in 30+ countries. Some roles may require in-person client interaction or co-working visits, but the default is flexibility.
- **High-Growth Environment**: With 20.9% headcount growth and a new product launch, the company offers significant opportunity for career advancement and impact.
- **Investment in Growth**: Personalized development plans, access to "Ideals Academy," fully-covered courses, books, and subscriptions.
- **Strong Company Culture**: 89% of employees call Ideals a great place to work. Values include Commitment, Care, Trust, Excellence, and Collaboration.
- **Attractive Benefits**: Home office budget, co-working expense coverage, tailored wellness package, global meetups, and a $1,000 employee referral bonus.
- **Startup Vibe, Solid Playbook**: Described as having a startup energy with a mature playbook, meaning less bureaucracy but clear processes.

## Sources
1. [ideals.jobs](https://ideals.jobs/)
2. [LinkedIn Company Profile](https://uk.linkedin.com/company/idealsvdr)
3. [LinkedIn Jobs Page](https://www.linkedin.com/company/idealsvdr/jobs)
4. [Ideals VDR Website](https://www.idealsvdr.com/?page_id=7)
5. [Ideals Bogotá Sales Hub Page](https://ideals.jobs/colombia-sales/)

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