---
title: 'Customer Support Representative at Hawaiian Host Group'
canonical: 'https://feeny.ai/job/customer-support-representative-hawaiian-host-group-honolulu-72ywtz2d6fpp'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Support Representative at Hawaiian Host Group

- **Company:** Hawaiian Host Group
- **Location:** Honolulu, HI
- **Compensation:** $20–$21/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/hawaiianhost/7abdf033-c8f3-44f3-8102-b239926f46ec

## Job description

Are you known for exceeding expectations? Do you embrace the Spirit of Hawai‘i? Then please keep reading because we’re looking for people like you at Hawaiian Host Group.

Who are we? Hawaiian Host Group (HHG) is a leading Hawai‘i-based consumer goods company with a portfolio of brands that includes Hawaiian Host, Mauna Loa, MacFarms, and Kapua Orchards. Sold in over 23 countries, HHG produces a suite of products ranging from flavored macadamia nuts to premium treats. Our dedicated team of Hosts of Hawai‘i is spread across our headquarters in Honolulu and offices in Hilo, Kona, Los Angeles, and Tokyo. HHG has 3 manufacturing plants in Hawai'i, as well as the state's largest single macadamia farm.

We are an excited team of people that all have one vision in common: sharing the Spirit of Hawai‘i with the world. Expect camaraderie, product tastings, and other (virtual and in-person) events that make our culture unique. And more importantly, know that your work contributes to our purpose; to make the Islands’ future flourish. We do this through our Takitani foundation that grants scholarships to deserving local students, our solar farm on the Big Island, and other social & environmental initiatives.

That’s enough about us for now, we’d love to learn more about you. Read the job description below and let us know if you’re interested. We can’t wait to meet you!

POSITION SUMMARY: Under the direction of the Inside Sales Manager, the Inside Sales Representative provides excellent and friendly customer service, processes orders and invoices, and performs clerical duties to support the department.

## ESSENTIAL FUNCTIONS:

- Answers the Inside Sales telephone line and assists Customer, Broker, Sales Team, and delivery driver as needed. Uses the telephone or email to locate or relay messages to internal staff.
- Receives and records all orders, processes orders and invoices for local, neighbor island, Mainland, Asia Export, and other inter-company branches.
- Performs EDI (Electronic Data Interchange) tasks to process orders and invoices.
- Performs clerical duties needed to maintain the Inside Sales department, not limited to typing (computer keyboard), internet, emailing, faxing, filing, photocopying, scanning, and mailings.
- Accurately invoices orders and posts batches in Great Plains (GP) according to established policies.
- Files invoices, records, and reports, and maintains physical and electronic files.
- Works independently and collaborates well as a team player.
- Regular attendance is required for the position.

## OTHER RESPONSIBILITIES:

- Assists other departments, such as, but not limited to Sales, Accounting, Warehouse/Delivery, Administration, as needed.
- Ensures that the Inside Sales and personal workspace area is clean, neat, and safe.
- Performs all duties and maintains all standards in accordance with Company policies and procedures.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

- AA degree with emphasis in Business or related field or equivalent work experience.
- One (1) year of customer service related experience, preferably with order entry experience.
- Computer literate in Excel, Word; and knowledge of database and/or accounting systems.
- Ability to type 25 wpm and use 10-key by touch.
- Ability to use general office equipment, such as but not limited to photocopying machine, fax machine, postage meter machine, and accounting systems.
- Ability to perform basic mathematical calculations.
- Good verbal, written and telephone communication skills.

## PHYSICAL DEMANDS:

- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger; handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 30 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

## COMMUNICATION DEMANDS:

- The position may require visiting/working at different worksites; talking to co-workers and outside trade persons/vendors; written communication to co-workers and outside persons/vendors; responding to written or verbal requests of co-workers and vendors; reading; composing written language; receiving verbal instructions.

## WORK ENVIRONMENT:

- Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 1)  Normal office conditions with very little exposure to outside weather conditions, noise, extreme heat or dust.
- 2)  The noise level in the work environment is usually light to moderate.

## BENEFITS:

- Medical
- Dental
- Vision
- Paid Time Off
- Holiday Pay
- Sick Leave
- Company‑paid life & disability
- 401(k) with company match
- Flexible Spending Accounts
- Employee Assistance Program
- Employee product discounts

## About Hawaiian Host Group

## Company Overview
- **One-liner**: Hawaiian Host Group is a Hawai‘i-based agricultural, manufacturing, and consumer goods company that is the world’s largest branded macadamia nut company.
- **Entity Type**: Private (established, family-founded, no recent funding rounds)
- **Headquarters**: Honolulu, Hawai‘i, United States
- **Founded**: 1927
- **Founders**: Mamoru Takitani and Aiko Takitani

## Core Business
- **Primary industry/industries**: Agriculture, Manufacturing, Consumer Packaged Goods (CPG), Food & Beverage
- **Target customers**: B2C (direct consumers), B2B (retailers, club stores, food service), B2B2C (partnerships with organizations like schools and nonprofits)
- **Mission or purpose**: “Exceed expectations with the Spirit of Hawai‘i – in everything we do.” The company also states, “We are the hosts of Hawai‘i. It is our job to make the Islands’ future flourish.”

## Products & Services
- **Hawaiian Host**: Iconic chocolate-covered macadamia nuts and chocolates (brand flagship)
- **Mauna Loa**: Dry-roasted and flavored macadamia nuts (acquired in 2015)
- **MacFarms**: Macadamias sold exclusively in club stores (acquired in 2023)
- **KOHO**: Luxury artisan chocolate bon bons and island-inspired chocolates (launched 2021)
- **Kapua Orchards**: One of the world’s largest macadamia orchards (4,000 acres, acquired in 2023)

All products are consumer packaged goods. The company also operates manufacturing plants in Honolulu and Kea‘au, and a farm south of Kona.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: ~500 employees (~430 based in Hawai‘i); operations support an additional 3,000 jobs across the state
- **Notable Investors/Partners**: Partners include DSD Renewables (solar), No Ka Oi Energy, Arc of Hilo, Keiki Rise, Mana Up, Digital Ready Hawai‘i, Kamehameha Schools, University of Hawai‘i
- **Growth Signals**: Acquired Mauna Loa (2015), launched KOHO luxury brand (2021), acquired MacFarms and Kapua Orchards (2023); installed 1.2 MW solar farm capable of powering 85% of its Mauna Loa processing plant; named one of Hawai‘i’s most charitable organizations multiple years

## Competitive Advantages
- **Largest branded macadamia nut company globally**, with a vertically integrated supply chain (own orchards, processing, manufacturing)
- **Strong brand portfolio** covering mass market (Hawaiian Host, Mauna Loa), club/channel (MacFarms), and luxury (KOHO)
- **Deep cultural authenticity** (“Spirit of Hawai‘i”) and community roots, providing a unique differentiator in the food industry
- **Sustainability leadership**: Solar farms, wastewater system, sustainable packaging, and carbon footprint reduction efforts

## Strategic Focus
- **Sustainability**: Expanding renewable energy (solar farm, 100% renewable energy capability at Mauna Loa facility), reducing environmental impact through packaging and wastewater initiatives
- **Community & Education**: Growing the Takitani Foundation (over $12.5M in scholarships/grants), supporting local entrepreneurs through Mana Up and Keiki Rise, and strengthening partnerships with Hawai‘i schools
- **Product Innovation**: Growing the luxury KOHO brand (already voted Best Luxury Chocolates Made in Hawaii by Honolulu Magazine) and continuing to expand distribution in over 23 countries
- **Vertical Integration & Orchard Ownership**: Recent acquisition of Kapua Orchards secures supply and quality control

## Why Work Here
- **Culture**: The company emphasizes the “Spirit of Hawai‘i” — warmth, connection, humor, and pride. Employees report a fun, collaborative environment with company events, product tastings, and learning workshops (e.g., speakers from Hawaiian Airlines, Central Pacific Bank, Olympic gold medalists)
- **Hybrid/Remote Policy**: Optional work from home Fridays; flexible scheduling based on needs
- **Benefits**: Medical, dental, vision, disability and life insurance, 401(k) with employer match (via Fidelity), paid vacation, 10 paid holidays + float day(s), aloha Friday dress code
- **Perks**: Employee product discounts, flash sales, new product tastings, parking benefits, bus pass program, onsite perks vary by location
- **Talent Development**: Bi-annual growth conversations, learning workshops, and internal career mobility (openings in engineering/maintenance, production, corporate functions)

## Sources
1. [hawaiianhostgroup.com/about](https://www.hawaiianhostgroup.com/about/)
2. [hawaiianhostgroup.com/careers](https://www.hawaiianhostgroup.com/careers/)
3. [wikipedia.org/wiki/Hawaiian_Host_Group](https://en.wikipedia.org/wiki/Hawaiian_Host_Group)
4. [jobs.lever.co/hawaiianhost](https://jobs.lever.co/hawaiianhost)
5. [hawaiianhostgroup.com/](https://www.hawaiianhostgroup.com/)

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