---
title: 'Customer Support Representative at Higgsfield'
canonical: 'https://feeny.ai/job/customer-support-representative-higgsfield-almaty-qs8pvp673a0w'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Support Representative at Higgsfield 

- **Company:** Higgsfield 
- **Location:** Almaty, Kazakhstan
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-04-22
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/higgsfieldai/fbae7a57-1a0b-4e04-8a24-54258f7845a9/application

**Skills:** Written English (C1), Tech industry experience, SaaS experience, AI-related products experience, Zendesk, Intercom, Refund flows, Billing platforms, Payment platforms, Stripe, Paddle

> Respond to user inquiries with clarity and empathy, resolving product-related issues and escalating complex cases. The role requires strong communication skills, attention to detail, and the ability to handle multiple conversations simultaneously in a fast-paced startup environment.

## Job description

Why work at Higgsfield AI? Higgsfield AI is the fastest-scaling generative AI company in history, hitting $500M in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands. We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.

## Who we are looking for

Everyone at Higgsfield is an A-player. We’re looking for teammates who bring:

- High IQ, energy, and agency.
- Extreme autonomy and ownership.
- The ability to move fast, experiment constantly, and learn even faster.
- Resilience under pressure and readiness for an always-on environment.
- A balance of empathy, judgment, and community intuition.
- The drive to raise the standard for the entire team, not just yourself.

## What you will work on

- Responding to user questions quickly, clearly, and accurately.
- Solving product-related issues and guiding users through steps with clarity and empathy.
- Identifying bugs, unusual cases, or refund requests and escalating them via workflows.
- Following internal policies and using automation tools to keep response times fast.
- Maintaining a professional, friendly, and helpful tone in every interaction.

## Your must haves

- Excellent written English (C1).
- Experience in customer support, moderation, or live chat (1+ year must-have).
- Strong communication skills and ability to stay calm under pressure.
- Fast learner: you can quickly understand new tools, products, and workflows.
- Attention to detail and reliability in handling multiple conversations at once.
- A-player mindset: ownership, consistency, and a desire to make users happy.

Nice to haves

- Experience in tech, SaaS, or AI-related products.
- Familiarity with Zendesk, Intercom, or other support systems.
- Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc).
- Previous work in a startup or high-speed environment.

The deal

- Competitive salary in USD, reviewed as you grow;
- On-site role in our Almaty office;
- Access to Higgsfield products and the AI tools we use internally;
- Breakfast, lunch and good coffee on us;
- Full-time position with high ownership and growth potential.

## About Higgsfield 

## Core Business
- **Primary Industry**: AI-powered creative tools / Generative AI for video and image
- **Target Customers**: B2B and B2C – from first-time creators and social media influencers to professional filmmakers, marketing agencies, and Fortune 500 enterprises
- **Mission**: "Make cinematic-quality video and image creation accessible to anyone with an idea." [higgsfield.ai](https://higgsfield.ai/about)

## Products & Services
- **Higgsfield Platform (All-in-One Creative Studio)**: A web-based AI studio that combines proprietary and partner models for text-to-video, image-to-video, storyboarding, and full cinematic production. Includes:
  - **Soul 2.0** – Photorealistic image generation for fashion and editorial.
  - **Soul Cinema** – Cinematic-grade image generation.
  - **Higgsfield DOP** – Cinematic video generation.
  - **Keyframes** – AI storyboard generation.
  - **Cinema Studio** – Professional filmmaking workspace with 1,296 camera lenses, cinematic parameters, and color grading.
  - **Soul ID** – Character consistency system.
  - **Soul HEX** – Color control system.
  - **Reasoning Engine** – Proprietary layer that plans narrative structure, camera logic, and visual consistency before generation.
- **Higgsfield Earn** – Creator monetization program that pays creators for platform work and connects them with professional projects from Fortune 500 agencies, NBA teams, and fashion houses.
- **Enterprise Content** – Campaign production for Fortune 500 agencies.
- **Social Media Content** – Optimized for TikTok, Reels, and Shorts.
- **Product Video Ads** – Click-to-Ad generation from product URLs.
- **Pre-Production & Storyboards** – For directors and agencies.

## Market Standing
- **Valuation**: Over $1.3 billion (unicorn) as of 2025/2026 [higgsfield.ai](https://higgsfield.ai/about)
- **Key Metric**: Total funding reported as $138.25M (conflicting reports: LinkedIn shows $138.25M across multiple rounds; the careers page states "$130M raised in Series A") [linkedin.com](https://www.linkedin.com/company/higgsfield) | [careers.higgsfield.kz](https://careers.higgsfield.kz/)
- **Notable Investors**: Accel, Menlo Ventures, GFT Ventures, AI Capital Partners [higgsfield.ai](https://higgsfield.ai/about)
- **Growth Signals**:
  - 25 million users, 850 million total generations (300 million videos) [higgsfield.ai](https://higgsfield.ai/about)
  - 6 million generations per day (2 million videos per day)
  - Headcount: 193 employees, monthly growth +13.1% [linkedin.com](https://www.linkedin.com/company/higgsfield)
  - Operations in 35 countries; major offices in San Francisco (USA) and Almaty (Kazakhstan)
  - Covered by Reuters, Forbes, TechCrunch, Adweek, and OpenAI

## Competitive Advantages
- **Proprietary Cinematic Logic Layer**: A reasoning engine that plans narrative, camera motion, and visual consistency before any generation – differentiating from simpler text-to-video tools.
- **Full-Stack AI Infrastructure**: Combines in-house models (Soul series, DOP, Cinema Studio) with partner models (Sora 2, Kling 3.0, Veo 3.1) under one platform.
- **Creator-First DNA**: 40% of the team are filmmakers, producers, and creatives who shape the product roadmap.
- **Monetization Engine (Higgsfield Earn)**: Direct payouts and professional project matching create a self-reinforcing creator ecosystem.
- **Scale & Speed**: 200+ releases since launch; weekly shipping cadence.

## Strategic Focus
- Democratizing professional-grade video creation for all skill levels.
- Expanding enterprise and agency partnerships (Fortune 500 agencies already onboard).
- Deepening creator monetization and community-driven product development.
- Scaling the platform’s reasoning engine and model orchestration capabilities.

## Why Work Here
- **Culture**: "Built by creators, shaped by community" – a blend of ML engineers and award-winning filmmakers working in a tight feedback loop.
- **Growth Trajectory**: Unicorn status with 13% monthly headcount growth; positioned as a "next decacorn" by the company.
- **Hiring Speed**: Full process from first conversation to offer takes 1–2 weeks [careers.higgsfield.kz](https://careers.higgsfield.kz/)
- **Global Team**: Employees in 35 countries; office hubs in San Francisco and Almaty (Kazakhstan). Remote/hybrid policy not explicitly stated, but the distributed nature suggests flexibility.
- **Notable Perks**: Opportunity to work on cutting-edge AI video models, direct impact on a platform used by 25M creators, and the chance to join a unicorn in its early scaling phase.
- **Engineering Focus**: Strong emphasis on ML, backend engineering, and data annotation; top engineers from Central Asia are a key talent pool.

## Sources
1. [higgsfield.ai – About page](https://higgsfield.ai/about)
2. [higgsfield.ai – Homepage schema](https://higgsfield.ai/)
3. [LinkedIn – Higgsfield AI company page](https://www.linkedin.com/company/higgsfield)
4. [careers.higgsfield.kz – Careers page](https://careers.higgsfield.kz/)
5. [getlatka.com – Higgsfield AI profile](https://getlatka.com/companies/higgsfield.ai)
6. [jobs.ashbyhq.com – Higgsfield AI careers (provided by user)](https://jobs.ashbyhq.com/higgsfieldai)

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