---
title: 'Customer Support Representative (Hybrid) at OpenTable'
canonical: 'https://feeny.ai/job/customer-support-representative-hybrid-opentable-mexico-city-ydmgqvv711zx'
type: 'job'
last_seen: '2026-10-31'
---

# Customer Support Representative (Hybrid) at OpenTable

- **Company:** OpenTable
- **Location:** Mexico City, Mexico
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-10-31
- **Apply:** https://job-boards.greenhouse.io/opentable/jobs/8922082002

## Job description

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

We are looking for a Customer Support Representative to join our fast-growing team and provide exceptional service to our global customer base. In this role, you will act as the primary contact for customers, resolving complex product inquiries via phone, email, chat, and digital channels.

You will focus on building lasting relationships by delivering creative, logical, and impact-driven troubleshooting solutions. By restoring confidence and ensuring positive customer outcomes, you will represent our brand and advocate for our customers' success.

This role is based out of our Mexico City office and operates on a hybrid schedule. Employees are expected to work in the office 3 days a week and have the flexibility to work remotely 2 days a week.

Working Hours:

- Our Mexico Customer Support function operates 7 days a week, 365 days a year.
- This is a full-time, 40-hour-per-week position structured as either five 8-hour shifts or four 10-hour shifts. Candidates must demonstrate full scheduling flexibility, with the ability to work rotating shifts (mornings, afternoons, and overnights), overtime, and holidays as required by business volume.
- Once you join, you'd be assigned a set shift, so it's important to be fully flexible with the days & times you can work. You'll be required to work public holidays & on weekends too
- Our office is located in Avenida Insurgentes - IOS OFFICES Corporativo Kansas

Start Date:

- The intended start date is Monday, January 18, 2027
- Training is mandatory and held in person at the Mexico City office for the first five weeks, Monday through Friday, 9:00 AM to 6:00 PM.
- Successful candidates must attend all days of training for the 5 weeks.

## Responsibilities

- Resolve complex customer inquiries across phone, email, chat, and community channels to ensure a high-quality service experience.
- Take ownership of customer issues from initial contact to final resolution, identifying creative and logical troubleshooting solutions.
- Maintain accurate and detailed documentation of all customer interactions and technical resolutions within the CRM system.
- Collaborate with team members and escalate complex technical issues appropriately to ensure timely problem resolution.
- Adapt communication styles to effectively support and connect with a diverse, global customer base.

## Minimum Qualifications

- 1+ years of experience providing customer support via phone, email, or chat.
- Bilingual proficiency with the ability to speak and write fluently in both English and Spanish.
- Experience operating and troubleshooting modern Windows and macOS operating systems.
- Ability to work flexible schedules, including potential shifts overtime, or holidays as needed.

## Preferred Qualifications

- Prior experience in a software support or technical helpdesk environment.
- Practical knowledge of iOS, Apple hardware, or computer networking principles.
- Experience in or a strong passion for the restaurant or hospitality industry.
- Demonstrated experience resolving customer issues in a dynamic, script-free support environment

## Benefits and Perks

- Work from (almost) anywhere for up to 20 days per year
- Free lunch 2 days per week in the office
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- 5 floating holidays
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Christmas Bonus - 30 days
- 20 days of paid time off a year
- 25% vacation premium
- Private health, dental, and life insurance
- Monthly social events and happy hours

The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model.

We balance in-office collaboration with work-from-home flexibility, with specific in office schedules coordinated directly with management to support team coverage.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-Hybrid

## #LI-SM1

## About OpenTable

## Company Overview
- **One-liner**: OpenTable is the world’s leading provider of online restaurant reservation and dining technology, connecting diners with over 65,000 restaurants, bars, and wineries worldwide.
- **Entity Type**: Public (NASDAQ: BKNG, as part of Booking Holdings Inc.)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 1998
- **Founders**: Chuck Templeton

## Core Business
- **Primary industry/industries**: Hospitality Technology, Restaurant Reservation Software, Online Dining
- **Target customers**: B2B (restaurants, bars, wineries of all sizes – from independent to large chains) and B2C (dining consumers)
- **Mission or purpose statement**: "We serve restaurants so they can serve the world." Also: "We love what can happen around the restaurant table."

## Products & Services
- **OpenTable for Restaurants**: An all-in-one SaaS platform for front-of-house and back-of-house operations, including reservation management, guest management, table management, online ordering, and marketing tools. Integrated with hundreds of technology partners.
- **OpenTable for Diners**: A mobile app and website that allows consumers to discover new restaurants via personalized recommendations, curated guides, and data-backed lists, and to book and manage reservations seamlessly.
- **OpenTable GuestCenter**: A suite of tools for restaurants to manage guest relationships, loyalty programs, and marketing campaigns.
- **OpenTable Payment & POS Integration**: Payment processing solutions tightly integrated with the reservation and management platform.

## Market Standing
- **Valuation/Market Cap**: OpenTable is a wholly owned subsidiary of Booking Holdings Inc. (BKNG). Booking Holdings' market cap is not broken out for OpenTable alone, but the parent company is valued at over $100 billion.
- **Key Metric**: Annual Revenue is not publicly disclosed as a separate entity. However, OpenTable helps restaurants fill over 1.9 billion seats annually (over 150 million seats per month) and processes an average of 8 reservations every second.
- **Notable Investors/Partners**: Part of Booking Holdings Inc. (the world leader in online travel & related services, which also owns Booking.com, KAYAK, Priceline, Agoda, and Rentalcars.com).
- **Growth Signals**: OpenTable serves 65,000+ venues worldwide, operates in 36 countries, has a global team of ~1,249 employees (+1.3% YoY), and recently launched its inaugural U.S. Restaurant Ambassador Council (April 2026) to shape strategy and innovation. The company continues to expand its international footprint with offices in the UK, Mexico, Australia, India, Germany, and more.

## Competitive Advantages
- **Network Effects**: The largest global network of diners and restaurants creates a powerful two-sided marketplace. More diners attract more restaurants, and vice versa.
- **Data Moat**: Over 136 million restaurant reviews and decades of reservation data provide unique insights into dining trends, consumer behavior, and restaurant performance.
- **Parent Company Backing**: As part of Booking Holdings, OpenTable has access to immense resources, global reach, and cross-platform synergies (e.g., with KAYAK’s travel portfolio).
- **Brand Trust & Longevity**: Operating since 1998, OpenTable is the most recognized and trusted brand in restaurant reservations.

## Strategic Focus
- **Global Expansion**: Growing its international presence, particularly in APAC and LATAM, with offices in India, Mexico, and Australia.
- **Product Innovation**: Continuously developing new tools for restaurants (e.g., AI-driven recommendations, enhanced operations software) and for diners (personalized discovery, seamless booking).
- **Integration & Partnerships**: Deepening integrations with hundreds of tech partners to create a unified restaurant tech stack.
- **Community Building**: The new Ambassador Council demonstrates a focus on collaborative innovation with the restaurant industry.

## Why Work Here
- **Hybrid & Flexible Work**: OpenTable offers a hybrid work environment with "Work From Almost Anywhere" days, generous holidays, dedicated Recharge Days, and company-wide weeks off.
- **Culture & Mission**: Employees work on technology that directly helps small businesses and culinary icons thrive, fostering a sense of purpose and community impact. The culture is described as "relentless hospitality."
- **Career Growth**: Opportunities for rapid career development in a global company that is part of the Booking Holdings family. The company has a strong track record of employees moving on to top tech companies (Google, Amazon, Salesforce, Uber).
- **Global & Diverse Team**: With 10 offices worldwide and employees from 36 countries, the work environment is international and collaborative.
- **Engineering & Product Focus**: Strong emphasis on product design, machine learning, and data engineering, with a tech stack that includes modern tools and frameworks.

## Sources
1. [OpenTable About Us](https://www.opentable.com/about/)
2. [OpenTable Careers](https://www.opentable.com/c/careers/)
3. [OpenTable LinkedIn Company Profile](https://www.linkedin.com/company/opentable)
4. [Built In OpenTable Profile](https://builtin.com/company/opentable)
5. [OpenTable Careers by Location](https://www.opentable.com/c/careers-by-location/)

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