---
title: 'Customer Support Representative at Palmstreet'
canonical: 'https://feeny.ai/job/customer-support-representative-palmstreet-mexico-9tw5nzv29rzk'
type: 'job'
last_seen: '2026-09-13'
---

# Customer Support Representative at Palmstreet

- **Company:** Palmstreet
- **Location:** Mexico
- **Employment:** contract
- **Work type:** remote
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/palmstreet/29f630d3-0d39-4e7f-867e-dad8f48ec7f0

## Job description

About Palmstreet: [Palmsteet](https://palmstreet.app/) is a community-obsessed live shopping platform connecting over 2 million passionate collectors and sellers. Starting with plants in 2020, we've evolved to include handmade crafts, collectible toys, and unique finds from talented sellers worldwide. Backed by top Silicon Valley VCs (a16z, Craft Ventures, Headline), we're building the 'World's Online Main Street'—bringing authentic personal connections and the thrill of discovering one-of-a-kind treasures to social online experiences. With explosive growth over the past 24 months, we're scaling rapidly and looking for exceptional talent to join us in shaping the future of social commerce.

The Opportunity: Palmstreet is looking for a Customer Support Representative who thrives in a fast-paced environment, has excellent customer service skills and has a strong desire to provide top-tier service!

This is an exciting opportunity to build relationships with Palmstreet users by assisting them with their needs, reinforcing our community standards and promoting Palmstreet as the top live-selling app in the marketplace!

The right candidate must be based in Mexico.

Responsibilities:

- Respond to user inquiries on our mobile app and desktop.
- Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner.
- Track and record issues and data to inform the company of problems and requests for improvements.
- Contribute to the SOPs to enhance overall team efficiency.
- Collect, organize and summarize various customer cases to identify trends and potential system bugs.
- Ensure customer issues are resolved promptly through high-quality service.
- Continuously learn and adapt to new knowledge so you can provide the highest level of service.
- Perform other duties as assigned.

Qualifications:

- Reliable computer, smart phone and reliable high-speed internet connection.
- Excellent American English reading and writing skills.
- 2-3 years of customer service experience and able to handle multiple customer issues simultaneously.
- Team player who works well with others
- Courteous and detailed written communication skills.
- Strong learning ability and initiative.
- Excellent technical skills – phone app technical skills are vital in this role.
- Native English speaking, writing and listening skills.
- Experience working in e-commerce platforms.
- Practical experience in summarizing and optimizing SOPs.
- Time spent living in the US preferred.
- An interest in plants and/or crafts.
- This position is fully remote, and candidate must be based in Mexico

Compensation:

- The hourly compensation range for this role is $8-$10/hr USD
- Shifts will vary, but will generally fall between 8AM-8PM ET, and will include a Saturday or a Sunday.

Why Join Us?

- Join a fast-paced startup culture where creativity and curiosity are valued.
- Collaborate with a passionate, nimble team and work directly with sellers of unique products.
- Be part of an exciting evolution in commerce, while helping shape what live shopping becomes next.

Our Commitment to Diversity and Inclusion Palmstreet is proud to be an equal opportunity employer. We celebrate diversity and encourage applications from everyone—especially those whose identities are traditionally underrepresented in tech. We do not discriminate on race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. For roles in Canada, we also comply with the Employment Equity Act.

Application Process We’re excited to review your application! If your experience aligns with what we’re looking for, our hiring team will reach out to schedule an initial screening call and walk you through the next steps of our interview process. While we try our best to respond to everyone, the high volume of applications may mean we’re unable to provide individual updates if we decide not to move forward. To stay connected and explore future opportunities, follow us on [LinkedIn](https://www.linkedin.com/company/palmstreet/) or visit us at https://palmstreet.app/careers.

## About Palmstreet

## Company Overview
- **One-liner**: Palmstreet is a community-obsessed live-shopping platform that connects collectors and sellers of rare plants, handmade crafts, vintage goods, and unique finds through interactive live streams and a marketplace.
- **Entity Type**: Private (Venture-backed)
- **Headquarters**: Menlo Park, California, United States
- **Founded**: 2020
- **Founders**: Chen Li (Co-Founder & CEO)

## Core Business
- **Primary industries**: Social commerce / live shopping / e‑commerce marketplace
- **Target customers**: B2C (collectors and buyers) and B2B (sellers / creators); primarily focused on niche collectible categories
- **Mission or purpose statement**: “Transforming shopping into an interactive and personal experience. We aim to celebrate uniqueness, connections, and bring the warmth of Main Street to the digital world, making every purchase meaningful.” [palmstreet.app/careers](https://palmstreet.app/careers)

## Products & Services
- **[Live Shopping Platform]**: Mobile app and website where sellers broadcast live shows and viewers can purchase items in real time. Supports interactive chat and bidding.
- **[Marketplace]**: Traditional listing-based marketplace with over 1 million listings for plants, handmade crafts, vintage decor, crystals, reptiles, fashion, beauty, and more. [palmstreet.app](https://palmstreet.app/)
- **[Seller Hub]**: A dashboard for sellers to manage live shows, listings, orders, and growth analytics. Offers flexible selling methods (live or direct) and competitive low fees. [palmstreet.app](https://palmstreet.app/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: **Total Funding** – $25M (raised in a Venture Round on May 1, 2025) [palmstreet.app/blog](https://palmstreet.app/blog/palmstreet-raises-25m-to-bring-live-shopping-to-more-creators-and-collectors)
- **Notable Investors/Partners**: a16z (Andreessen Horowitz), Craft Ventures, and Headline (lead investors), plus an unnamed group of early-stage investors. [palmstreet.app/blog](https://palmstreet.app/blog/palmstreet-raises-25m-to-bring-live-shopping-to-more-creators-and-collectors)
- **Growth Signals**:
  - Community of **over 2 million** collectors and sellers (LinkedIn)
  - Community sales **grew 5x** over the 12 months prior to May 2025
  - Headcount: **34 employees** (+21.1% YoY) [linkedin.com/company/palmstreet](https://www.linkedin.com/company/palmstreet)
  - Expanding from rare plants into handmade crafts, crystals, reptiles, and other collectible categories
  - Active job postings increased **+400% year-over-year** (5 open roles as of mid‑2025)

## Competitive Advantages
- **Niche focus on collectibles**: Unlike general live‑commerce platforms (e.g., Whatnot, TikTok Shop), Palmstreet started with rare plants and has built a devoted community around highly specific, passionate collector categories.
- **Low‑fee, seller‑friendly model**: Competitive selling fees compared to other marketplaces, with a free seller plan available. [palmstreet.app](https://palmstreet.app/)
- **Authentic community culture**: Described as “built like a family” and “community-obsessed” – emphasis on human connection and discovering one‑of‑a‑kind items, replicating the feel of a local Main Street.
- **Backed by top‑tier VCs**: a16z, Craft, and Headline provide credibility and network effects in the live‑commerce space.

## Strategic Focus
- **Category expansion**: Onboarding creators in both new and existing categories (e.g., reptiles, fashion, beauty) to go beyond plants.
- **Product & GTM investment**: Using the $25M funding to build features that make live shopping more fun and safe, and to grow the go‑to‑market team. [palmstreet.app/blog](https://palmstreet.app/blog/palmstreet-raises-25m-to-bring-live-shopping-to-more-creators-and-collectors)
- **Scaling the team**: Aggressively hiring across product, engineering, business development, and marketing to support rapid growth.

## Why Work Here
- **Remote‑first culture**: “Live & work anywhere” – Palmstreet has a true global team with employees in the US, Canada, China, and Mexico. [palmstreet.app/careers](https://palmstreet.app/careers)
- **Core values**: Ownership, Empathy in Action, Passion – the company encourages taking initiative, listening with empathy, and channeling passion into creative solutions. [palmstreet.app/careers](https://palmstreet.app/careers)
- **Growth & impact**: Joining a startup that has already raised $25M and is experiencing explosive growth (5x sales in one year) offers opportunities for outsized impact and career acceleration.
- **Engineering culture**: Current openings include a Senior Backend Software Engineer role, indicating a strong technical team; the CTO is Kang Zhang. [builtin.com/company/palmstreet](https://builtin.com/company/palmstreet)
- **Flexibility**: Remote work with offices / hubs in Menlo Park and other locations; true global collaboration.

## Sources
1. [Palmstreet Careers Page](https://palmstreet.app/careers)
2. [Palmstreet Main Website](https://palmstreet.app/)
3. [Built In Company Profile](https://builtin.com/company/palmstreet)
4. [LinkedIn Company Page](https://www.linkedin.com/company/palmstreet)
5. [Palmstreet Blog: $25M Funding Announcement](https://palmstreet.app/blog/palmstreet-raises-25m-to-bring-live-shopping-to-more-creators-and-collectors)

## Other roles at Palmstreet

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