---
title: 'Customer Support Representative at Slice'
canonical: 'https://feeny.ai/job/customer-support-representative-slice-debar-jx2n8rs9k2s5'
type: 'job'
last_seen: '2026-09-06'
---

# Customer Support Representative at Slice

- **Company:** Slice
- **Location:** Debar, North Macedonia / Ohrid, North Macedonia / Skopje, North Macedonia
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-06
- **Apply:** https://slice.careers/careers-listing?gh_jid=8159774

## Job description

Customer Support

North Macedonia

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Challenge to Solve

You will be working in a highly competitive environment where you will get the opportunity to learn and collaborate from and with industry experts gives you the chance to continuously grow your professional capabilities while you improve yourself and the team.

## The Role

The Customer Support Representative is a proven problem solver and that can handle all day-to-day Customer Support responsibilities. You’ll manage a high volume of inbound and outbound customer and pizzeria calls while focusing on providing our customers and partners with world class support. You’ll respond to and create emails for our customer calls based on provided templates. You’ll also provide accurate Slice information to customers and pizzerias as requested and appropriately reply to all customer questions and complaints in a timely manner

This is a full-time position with working hours: three shifts per week (mostly afternoon and night shifts), including weekends and holidays

The Team

You’ll be working as part of the Customer Support team and make decisions on when orders should be refunded or the customer should be provided with a promo code and work on side projects when requested.

The Winning Recipe These are the core competencies this role calls for:

- Excellent verbal and written English (minimum B2 level)
- Collaborate effectively with team members to solve problems
- Eager to learn and grow in a fast-paced environment by constantly learning new processes
- Maintain high knowledge of the product and all nuances attached
- Outstanding communication skills and team-player attitude
- Friendly, energetic and light hearted mindset

The Extras Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

- Personalized one month paid with the full salary  training course at the start of your position with a dedicated trainer and a mentor
- Company structure that encourages career development
- Pizza Fridays
- Wellbeing budget
- Learning and Development program

The Hiring Process

You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.

- 30 minute recruiter meeting
- 30 minute hiring manager meeting
- Offer!

At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com

## About Slice

## Company Overview
- **One-liner**: Slice provides zero-cost credit card processing, POS systems, merchant cash advances, and digital tools to help small and medium businesses accept payments and grow.
- **Entity Type**: Private (Bootstrapped) – no disclosed funding rounds; privately held.
- **Headquarters**: Holmdel, New Jersey, United States
- **Founded**: Approximately 2011 (based on “Fifteen years ago” from 2026)
- **Founders**: Alex Groyzburg (CEO), Nataly Chayka (COO)

## Core Business
- **Primary industry**: Payment processing / Merchant services (Fintech)
- **Target customers**: B2B – small and medium businesses, restaurants, retail stores
- **Mission statement**: “To simplify payment processing and unlock financial opportunities for every business — no matter its size, history, or location.”

## Products & Services
- **Zero Cost Processing (Dual Pricing)**: Merchants can accept credit cards without paying processing fees by offering a cash discount to card-paying customers. Enabled by recent law changes and Slice’s proprietary software.
- **Clover POS Systems**: Countertop, handheld, and mobile devices for dip, tap, swipe, and mobile wallet payments. Includes lifetime hardware warranty and next-day replacement.
- **Slice Capital (Merchant Cash Advance)**: Fast, flexible funding based on future revenue, not credit score. Simple terms and tailored repayment.
- **Loyalty & Gift Card Services**: Built-in loyalty programs and gift card systems integrated with Clover.
- **EZ-QR Menu & Website Showcase**: Smart QR menus, online ordering, and branded websites optimized for mobile.
- **SliceCare™ Support**: 24/7 customer service with under-20-second response time, instant issue tracking via app, and next-day hardware replacement.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Over $300 billion in payments processed in 2025 (company-claimed); 20,000+ satisfied clients; 146 employees (as of mid-2026)
- **Notable Investors/Partners**: No external investors disclosed; partners include Clover (device provider) and various charitable organizations (Tunnels to Towers, American Cancer Society, etc.)
- **Growth Signals**: 
  - Named to Inc. Magazine’s Fastest-Growing Companies in 2026
  - Year-over-year employee growth of +35.3% (from ~108 to 146)
  - LinkedIn follower growth of +107.3% year-over-year
  - Active job postings up +200% year-over-year

## Competitive Advantages
- **Zero-cost processing model**: Allows merchants to eliminate processing fees legally, a strong differentiator in the commoditized payments space.
- **Proprietary software & hardware**: Slice’s Dual Pricing Program and Clover integration create a sticky ecosystem.
- **Customer support speed**: Claims under-20-second response time and next-day hardware replacement.
- **Revenue-based funding**: Slice Capital offers fast cash without traditional credit checks, appealing to underserved SMBs.

## Strategic Focus
- Expand merchant base (currently over 20,000) by emphasizing zero-cost processing and all-in-one solutions.
- Deepen product suite with digital ordering, loyalty, and capital offerings to become a full growth partner.
- Scale headcount and sales force (active roles in sales, support, and technology).
- Continue leveraging recent regulatory changes that favor dual-pricing models.

## Why Work Here
- **Culture**: Described as “family-like” with collaboration, transparency, and integrity. Open office with standing desks. Employees are celebrated with bonuses and monetary incentives.
- **Remote/Hybrid**: Some roles are remote (e.g., Technical Support Specialist); sales and installation roles are field-based. Headquarters in Holmdel, NJ with an additional office in New York City.
- **Growth**: Fast-growing company (Inc. 5000 honoree) with 35%+ annual headcount increase. Opportunities for advancement in sales, support, and management.
- **Employee Ratings**: 4.2/5.0 on Glassdoor (80 reviews) – Culture 4.2, Compensation 4.0, Work-Life 3.9, Career 4.1.
- **Notable Perks**: Lifetime hardware warranty, next-day replacements, 24/7 support team; charitable donation per new merchant account.

## Sources
1. [Slice Official Website](https://startslice.com/)
2. [Slice About Page](https://startslice.com/about)
3. [Slice Careers Page](https://startslice.com/careers)
4. [LinkedIn Company Page](https://www.linkedin.com/company/slice-eliminate-processing-fees)
5. [LeadIQ Company Profile](https://leadiq.com/c/slice-merchant-services/5df261889ba577ddcc948492)

## Other roles at Slice

- [People Operations Specialist](https://feeny.ai/job/people-operations-specialist-slice-skopje-wfvvrms4n1hv) — Skopje, North Macedonia / Debar, North Macedonia / Ohrid, North Macedonia
- [Restaurant Support Representative](https://feeny.ai/job/restaurant-support-representative-slice-debar-ksfkznyenmr5) — Debar, North Macedonia / Ohrid, North Macedonia / Skopje, North Macedonia
- [Delivery & Warehouse Associate - Philly (Part Time)](https://feeny.ai/job/delivery-warehouse-associate-philly-part-time-slice-bellmawr-new-jersey-w1ttqnezwya7) — Bellmawr New Jersey Philadelphia, PA
- [Director of Software Development, Developer Experience](https://feeny.ai/job/director-of-software-development-developer-experience-slice-canada-w9btp7h0fggf) — Canada
- [Engineering Manager, Services](https://feeny.ai/job/engineering-manager-services-slice-united-kingdom-ade5hkynasmf) — United Kingdom
- [Senior People Business Partner, R&D](https://feeny.ai/job/senior-people-business-partner-r-d-slice-united-kingdom-mf71nc7r5fah) — United Kingdom
- [Associate Account Manager](https://feeny.ai/job/associate-account-manager-slice-pristina-natx4fjyrezp) — Pristina, Kosovo
- [Staff Software Developer, Services](https://feeny.ai/job/staff-software-developer-services-slice-canada-w67yh3ayf94p) — Canada
- [Staff Software Developer, Services](https://feeny.ai/job/staff-software-developer-services-slice-united-kingdom-dn0p38jat5np) — United Kingdom
- [Delivery & Warehouse Associate - East Rutherford, NJ (Evening Shift, Seasonal – 2 Months)](https://feeny.ai/job/delivery-warehouse-associate-east-rutherford-nj-evening-shift-seasonal-2-months-s50sxxefcnj9) — East Rutherford, NJ