---
title: 'Customer Support Representative - Student at Microblink'
canonical: 'https://feeny.ai/job/customer-support-representative-student-microblink-zagreb-arw6d32ayava'
type: 'job'
last_seen: '2026-10-31'
---

# Customer Support Representative - Student at Microblink

- **Company:** Microblink
- **Location:** Zagreb, Croatia
- **Posted:** 2025-07-25
- **Last confirmed live:** 2026-10-31
- **Apply:** https://job-boards.greenhouse.io/microblink/jobs/4792177007

## Job description

Here’s why this role matters to us:

At Microblink, we build technology that makes identity verification faster, smarter, and more secure. But even the best technology sometimes needs a human touch.

We're looking for a Customer Support Specialist - Student  to join our team in Zagreb and help make sure our customers get the support they need.

You'll be one of the first points of contact for customers, helping them navigate questions, troubleshoot issues, and find the right solutions. You won't need to know all the answers on day one, but you should be curious enough to find them.

This is a great opportunity for someone who enjoys technology, communicates clearly, and wants to gain hands-on experience in a global tech company.

A little bit about us:

Microblink is an AI company specializing in computer vision and identity fraud detection. We create unique products and tools designed to make the future of digital identity a secure "no-fake-zone." Our expertise includes running efficient machine learning models directly on-device, enabling a uniquely seamless Identity Verification (IDV) experience. With teams across the US and Europe and main offices in New York and Zagreb, we touch hundreds of millions of users each year worldwide.

Here’s what you’ll do:

- Respond to customer questions and support requests through our standard channels (email, form, Slack).
- Help customers troubleshoot issues and guide them toward solutions across all Microblink products.
- Identify and escalate more complex technical questions to the appropriate teams.
- Work closely with colleagues across Customer Success, Product, Engineering, and other teams to resolve issues.
- Contribute to improving our support documentation, processes, and overall customer experience.
- Learn about our products and gradually build the confidence to handle more complex requests independently.

You'll be successful in this role if you:

- You're currently enrolled as a student and eligible to work through a student contract in Croatia for at least one year.
- You're available to work afternoon shifts from 14:00 to 22:00.
- You have excellent written and spoken English.
- You're comfortable using technology and curious about how things work.
- You communicate clearly, patiently, and professionally, even when the answer isn't immediately obvious.
- You're organized, reliable, and pay attention to details.
- You enjoy solving problems and aren't afraid to ask questions.
- You can work independently but know when it's time to involve the team.

An additional plus is if you:

- Ongoing studies in a technical field (FER, TVZ, FOI, or equivalent)
- Previous experience in customer support, customer service, or a similar role.
- Familiarity with ticketing systems or customer support platforms.
- A basic understanding of APIs, SDKs, or software products.
- Familiarity with basic cloud infrastructure (AWS, GCP, Azure) and API services

What can you expect from us?

- Hourly rate of 7.50 €.
- Hybrid work set up, work from home or remote depending on your preference.
- Hands-on experience working with real customers in a global technology company.
- A supportive team that will help you learn and develop.
- Exposure to modern technology and the way technical customer support works.
- Opportunities to build your communication, problem-solving, and technical skills.
- A chance to contribute, ask questions, and make a real impact from the start.

Sounds like something for you?

If you're curious about technology, and don't mind working while most of Zagreb is wrapping up its workday, we'd love to hear from you.

Microblink LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. This policy applies to all employment practices within our organization, from hiring to the end of your business relationship with us. Accordingly, this job advertisement is equally applicable to all people and Microblink will make a hiring decision based solely on qualifications, merit, and business needs. We prohibit discrimination of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws, as well as our internal policies and culture.

For detailed information on how we process personal data, please read our Privacy Policy https://microblink.com/privacy-policy/ or reach out to our Data Protection Officer at privacy@microblink.com.

## About Microblink

## Company Overview
- **One-liner**: Microblink provides an identity intelligence operating system that verifies IDs, biometrics, and payment cards, enabling businesses to authenticate people and agents in real-time.
- **Entity Type**: Private (funding stage: Growth / Private Equity; $60M total funding)
- **Headquarters**: New York City, United States
- **Founded**: 2013 (pilot project started in 2012)
- **Founders**: Darren Bassman (Co-Founder & Executive Chairman), Patrick Questembert (Co-Founder, BlinkReceipt)

## Core Business
- Primary industry: Identity Verification / Fraud Prevention / AI-powered Security
- Target customers: B2B – enterprises in financial services, fintech, government, travel, hospitality, and any business requiring KYC, AML, age verification, or secure onboarding
- Mission statement: "Bringing the benefits of AI to every person on earth" / "Control in the Age of AI"

## Products & Services
- **Identity Intelligence OS**: Unified platform that orchestrates identity verification, liveness detection, deepfake detection, and risk decisioning across documents, biometrics, and payment cards.
- **ID & Document Verification**: Scans and extracts data from 3,000+ ID document types across 195+ countries.
- **Biometric Verification & Liveness**: Detects spoofing and deepfake attacks with proprietary ML models (100% deepfake detection in DHS-powered testing).
- **Payment Card Capture**: Autopopulates card data and runs fraud checks during checkout.
- **Age & Address Verification**: Flexible age estimation using ID documents, official data sources, or credit cards.
- **KYC/AML Compliance**: End-to-end customer onboarding with regulatory compliance.
- **Fraud Lab**: Generates 100,000+ synthetic images monthly to continuously train and test models.
- **Deepfake Detection**: Mature ML models for detecting GenAI IDs and biometric attacks.
- **Decision Command Center**: Centralized control for calibrating risk policies, signals, and decisions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: 65+ million monthly verifications across 160+ countries; 2.9 billion identities processed in 2025
- **Total Funding**: $60M USD (Private Equity round led by Silversmith Capital Partners, December 2020; earlier Angel round in 2016)
- **Notable Investors/Partners**: Silversmith Capital Partners; powers 50% of top IDV providers in Gartner 2024 Magic Quadrant; met all benchmarks in U.S. DHS RIVR evaluation
- **Growth Signals**: 200+ employees; offices in US, Europe, Asia; 98% identity verification success rate; 40% higher capture success rates than alternatives; NPS of 74 (vs. leading alternatives); 35% reduction in onboarding times

## Competitive Advantages
- **Proprietary In-House R&D** – Only vendor with fully configurable algorithms; not reliant on third-party black-box models.
- **DHS Validation** – Only vendor to meet "high performing" system benchmarks across every accuracy metric in DHS Identity Verification Evaluation.
- **Multi-Modal Coverage** – Only solution spanning IDs, biometrics, and payment cards with continuous identity control.
- **Deepfake Resilience** – Dynamic AI infrastructure that evolves faster than adversarial threats; 100% deepfake detection in DHS testing.
- **Real-Time Command Center** – Granular control over signals, policies, and decisions, compounding value over time.

## Strategic Focus
- **"Know Your Actor" (KYA)** – Extending identity verification beyond static checks to continuous authentication of humans and AI agents.
- **Agentic AI Readiness** – Building infrastructure to verify and monitor bots and autonomous agents alongside human users.
- **Deepfake Proliferation** – Investing in generative AI detection to stay ahead of synthetic identity fraud.
- **Global Expansion** – Processing identities in 195+ countries and targeting new verticals (government, travel, hospitality).

## Why Work Here
- **Culture & Values**: Customer-Centric, Be Exceptional, Empowered Responsibility, Succeed Together. Emphasis on curiosity, courage, and continuous learning.
- **Remote/Hybrid Policy**: Not explicitly detailed, but offices in New York (HQ), Zagreb (Croatia), and other locations in Europe/Asia; many roles appear to be hybrid or remote-friendly (Croatia, Serbia, Bulgaria, Romania, US/Europe listed on open positions).
- **Engineering Culture**: Strong focus on proprietary AI, ML, and computer vision. Engineers work on real-time identity systems processing millions of verifications monthly. Technical team makes up 32% of workforce.
- **Perks**: Not listed in detail, but employee reviews (4.1/5.0 on LinkedIn) rate compensation 4.4, work-life balance 4.4, culture 4.2, and career opportunities 4.3.
- **Impact**: Products reach 100M+ end-users; employees see a direct line from their work to end-user benefits.

## Sources
1. [microblink.com](https://microblink.com/) – Main website, product descriptions, press releases
2. [microblink.com/about](https://microblink.com/about/) – Company history and mission
3. [microblink.com/careers](https://microblink.com/about/careers/) – Careers page, values, open positions
4. [linkedin.com/company/microblink](https://www.linkedin.com/company/microblink) – Company details, employee count, financials, reviews
5. [job-boards.greenhouse.io/microblink](https://job-boards.greenhouse.io/microblink) – Open job listings
6. [apify.nyc3.digitaloceanspaces.com](https://apify.nyc3.digitaloceanspaces.com/) – Aggregated company data (revenue, funding, headcount)

## Other roles at Microblink

- [Channel Account Manager](https://feeny.ai/job/channel-account-manager-microblink-united-states-e2rmwjq1g9f0) — United States
- [Technical Writer](https://feeny.ai/job/technical-writer-microblink-europe-85fc1sx0hp4t) — Europe
- [Information Security Engineer](https://feeny.ai/job/information-security-engineer-microblink-croatia-serbia-romania-or-cswm91cawmr1) — Croatia Serbia Romania OR, Bulgaria
- [Open Applications](https://feeny.ai/job/open-applications-microblink-united-states-europe-k000sh7xqnxk) — United States / Europe