--- title: 'Customer Support Representative at TrashLab' canonical: 'https://feeny.ai/job/customer-support-representative-trashlab-united-states-bzx26s0mkyyd' type: 'job' last_seen: '2026-10-14' --- # Customer Support Representative at TrashLab - **Company:** TrashLab - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-26 - **Last confirmed live:** 2026-10-14 - **Apply:** https://jobs.gem.com/trashlab/am9icG9zdDrsTxZWmswH3pNzrkEaiCZY ## Job description TrashLab is the AI-native operating system for waste and recycling haulers across the US and Canada. We replace legacy point solutions with modern technology and AI agents that do real work in the truck, at the scale house, and on the phones. Our platform runs the full operational stack: CRM, billing, dispatch, routing, scale and recycling workflows, driver app and customer portal. Haulers use TrashLab to grow revenue and better serve their customers. Since launching in 2023, TrashLab has scaled rapidly: live in 40+ states across hundreds of haulers and revolutionizing a $100B+ category with cutting edge technology. And our ambition goes beyond software — over time, we aim to become the financial and operational network that powers the industry. We recently completed our Series A from top-tier investors, and we're hiring a smart, ambitious team that will define what modern hauler technology will look like for the next decade. We move fast and care deeply about the operators we serve. Learn more at trashlab.com. ## About the Role We are seeking a dynamic individual to join our fast-growing startup as an early-stage Customer Support Representative. This role will play a pivotal role in both establishing and executing on support processes to ensure maximal client satisfaction, retention, and advocacy. As one of the initial hires in this role, you will shape and define the customer support function at our company. You will - Provide technical support and training to customers - Manage an inbound ticket queue, phone call queue, and inbound chat support - Build and own our customer-facing knowledge base, including documentation, tutorials, and training materials. - Act as a customer advocate within the company, gathering feedback, escalating critical issues, identifying trends, and working closely with cross-functional teams to address customer needs - Implement new processes to increase the scalability of our team You are a great fit if: - You have experience with product support, training, troubleshooting, and technical documentation. - You’ve worked in a customer-facing role, preferably in B2B software or technology sales. - You’re highly organized, attentive to detail, and able to manage multiple priorities proactively. - You can help customers with varying levels of technical proficiency adopt new software confidently. - You’re an exceptional problem-solver. - You’ve worked with support metrics such as CSAT, NPS, first response time, resolution time, SLA attainment, and ticket trends. - You’ve supported customers with complex operations, such as those in waste and recycling, logistics, transportation, or field services. - You have experience with support systems like Front or Linear (a plus). - You bring data and analytical skills (a plus). - You’re self-motivated, take ownership of your work, and want to help a startup grow. Additional details: - Location: Remote, Full-time - Compensation: $70,000 - $90,000 - Benefits: Fully-covered options for health, dental, and vision insurance, with significant contributions for spouses & dependants. HSA, FSA, 401k, Commuter Benefits accounts available. TrashLab is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic under applicable law. Employment with TrashLab is at-will, and this job description is not a contract of employment. Responsibilities, qualifications, and benefits are subject to change at the company's discretion. ## About TrashLab ## Company Overview - **One-liner**: TrashLab provides an all-in-one operating system for waste haulers, integrating dispatch, billing, routing, CRM, AI order taking, and driver tracking to streamline operations. - **Entity Type**: Private (Seed Stage) - **Headquarters**: San Francisco, California, United States - **Founded**: 2022 - **Founders**: John Tan (Co-Founder & CTO) and one other co-founder (name not publicly disclosed) ## Core Business - **Primary industry**: Waste management software / Technology, Information and Internet - **Target customers**: B2B – waste haulers (SMB, mid-market, municipal) - **Mission or purpose**: “Improve the bottom line of waste haulers and sustainability in our waste system through modern software solutions.” [trashlab.com](https://trashlab.com/about-us) ## Products & Services - **TrashLab Platform (SaaS)**: A cloud-based, all-in-one system that combines dispatch, route optimization, CRM, billing, customer portals, driver proof of service, reporting, and AI‑powered order taking. It replaces multiple disconnected tools and automates workflows. [trashlab.com](https://trashlab.com/careers) ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed - **Key Metric (Funding)**: **$4M total** – Seed round of $3M (Dec 2023, led by Harlem Capital) and Pre‑Seed round of $1M (Aug 2022). [linkedin.com](https://linkedin.com/company/trash-lab) - **Notable Investors / Partners**: Harlem Capital (lead investor) - **Growth Signals**: - Headcount growing: 13 employees (+13.3% YoY) per LinkedIn, with 3 active job postings and a +200% quarterly job posting trend. - Distributed workforce across 6 countries (US, Brazil, Ukraine, Argentina, Bulgaria, Uruguay). - LinkedIn followers: 2,040 (+54.3% yearly). - First company offsite held in Mexico City (Jan 2025). [linkedin.com](https://linkedin.com/company/trash-lab) ## Competitive Advantages - **Niche focus**: Built exclusively for the waste hauling industry, addressing workflows that general‑purpose software cannot handle (e.g., dumpster tracking, driver proof, AI order taking). - **Integrated platform**: Replaces multiple legacy tools (QuickBooks, HubSpot, Google Maps, etc.) with a single operating record, reducing friction and data entry. - **AI‑first approach**: Embeds AI agents into dispatch, order taking, and sales workflows, giving haulers a modern edge. ## Strategic Focus - **Current priorities**: Scaling the sales organization (hiring Head of Sales, Director of Demand Generation), expanding product engineering and AI agent capabilities, and building out customer success and implementation teams. - **Direction**: Deepen AI‑optimized routing and agentic workflows, grow the customer base across SMB, mid‑market, and municipal haulers, and continue to reduce administrative overhead for operators. ## Why Work Here - **Culture highlights**: Growth mindset, autonomy, ownership, and a remote‑first hybrid environment. The team values learning and collaboration, with a recent offsite in Mexico City. - **Remote / hybrid policy**: Hybrid workspace – employees combine remote work with on‑site time at the San Francisco HQ. Many roles are open to remote candidates in LATAM and Eastern Europe. - **Notable perks / engineering culture**: - Small, distributed team (13–19 people) with a flat structure and direct impact. - Tech stack: Python, React, React Native, TypeScript, Postgres, Mapbox, Stripe, and AI/ML tools. - Active hiring for Product Engineer, Software Engineer, Engineering Manager, and GTM Engineer. - Emphasizes AI‑driven product development and agentic systems. [builtin.com](https://builtin.com/company/trashlab) ## Sources 1. [trashlab.com/careers](https://trashlab.com/careers) 2. [trashlab.com/about-us](https://trashlab.com/about-us) 3. [linkedin.com/company/trash-lab](https://linkedin.com/company/trash-lab) 4. [builtin.com/company/trashlab](https://builtin.com/company/trashlab) 5. [builtin.com/company/trashlab/jobs](https://builtin.com/company/trashlab/jobs) ## Other roles at TrashLab - [Senior Software Engineer - LATAM](https://feeny.ai/job/senior-software-engineer-latam-trashlab-latin-america-sn3jpvfygk6e) — Latin America - [Account Executive](https://feeny.ai/job/account-executive-trashlab-united-states-n9rj0zap7x7f) — United States - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-trashlab-united-states-779cw0wqn0zc) — United States - [Implementation Manager](https://feeny.ai/job/implementation-manager-trashlab-united-states-6gvbn1xjnt0r) — United States - [GTM Engineer](https://feeny.ai/job/gtm-engineer-trashlab-san-francisco-jb2mytd78py1) — San Francisco, CA - [Director of Demand Generation](https://feeny.ai/job/director-of-demand-generation-trashlab-san-francisco-eq4xdx0dc8n1) — San Francisco, CA - [Head of Sales](https://feeny.ai/job/head-of-sales-trashlab-united-states-s906cf5fgy5s) — United States - [Product Engineer](https://feeny.ai/job/product-engineer-trashlab-san-francisco-5z7nmaeb53z8) — San Francisco, CA - [Product Manager](https://feeny.ai/job/product-manager-trashlab-san-francisco-pjkrq1kpqwt9) — San Francisco, CA - [Customer Support Representative](https://feeny.ai/job/customer-support-representative-bottomline-india-696vm8fse54r) — India