---
title: 'Customer Support Representative - U.S. based at Shopmonkey'
canonical: 'https://feeny.ai/job/customer-support-representative-u-s-based-shopmonkey-morgan-hill-0eqac7qtjeq1'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Support Representative - U.S. based at Shopmonkey

- **Company:** Shopmonkey
- **Location:** Morgan Hill, CA
- **Work type:** hybrid
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-08
- **Apply:** https://boards.greenhouse.io/shopmonkey/jobs/7820845003?gh_jid=7820845003

## Job description

As a customer service enthusiast, you will recognize that our network of Auto Repair Shops is the cornerstone of our business and is the key to our ongoing growth and success. With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Support job with Shopmonkey. As the driving force in building loyalty with our Auto Repair Shops and growing our existing Customer base, you’ll deliver effective relationship-based customer service in support of the department. You’ll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. Liaise between our Auto Shop customers and cross-functional internal teams to ensure innovative, individualized solutions, satisfying the ever-changing needs of our Customer base. Through it all, your ability to form a trusted bond, listen attentively, and respond to all Auto Shop inquiries will make you the critical touchpoint between Shopmonkey and our valued Customers. Please note this is a hybrid role, with in-office expectations 3 days per week on-site in our Morgan Hill, California office, and 2 days working remotely.

Shopmonkey is a growing and changing startup, so this role will include variety, change, challenges, and creativity in designing solutions, which goes beyond the typical support role.

You will have the opportunity to:

- Learn all about the Shopmonkey product suite and automotive industry
- Use a relationship-based approach, deliver best-in-class service to our Customers
- Thoroughly and efficiently gather all necessary Auto Shop information, access and fulfill their needs, educate the Shop where applicable to prevent the need for future contacts, and document interactions through contact tracking
- Respond to Auto Shop complaints and service-related inquiries professionally and compassionately. Work with the Customer Support Management team to successfully address escalated Customer concerns.
- Effectively manage workload, maintain assigned schedule, and attendance standards.
- Professionally handle incoming requests from Auto Shops and ensure that issues are resolved both promptly and thoroughly.
- Utilize tools and resources on every email, call or chat to make appropriate recommendations to our Customers on how to effectively utilize the Shopmonkey platform.
- Maintain a balance between company policy and Customer benefits in decision making.

Support Metrics:

- Meet department performance standards for servicing and responding to all service call queues, chat, and email while adhering to schedules, and maintaining attendance standards
- Analyze and report trends from Auto Shops feedback, to determine needed process improvements

Communication:

- Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the experience our Auto Shops go through

We are looking for people who:

- Have 1-3 years of customer support experience in a high volume call center environment, supporting clients by phone, email and chat
- Have a clear, professional, friendly and informative communication style
- Enjoy creative problem solving and experiencing new and different challenges everyday
- Are self-directed learners and highly motivated
- Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and seizing opportunity.
- Adapt quickly to changing priorities and evolving customer needs

Bonus Points:

- Enthusiasm to work evening or weekend shifts
- Experience in hospitality, automotive industry, call center, or fast-paced startup
- Able to take direction from peers and managers
- The ability to speak Spanish is a plus
- As a nice plus, truly appreciate cars and/or are familiar with the automotive industry

This is a full-time, non-exempt position that will be compensated within a range of $20-$25/hour. This position is also eligible for standard company benefits.

Why Shopmonkey?

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:

💪🏼 Health & Wellness

- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Employee assistance program
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- 401(k) available upon hire

✈️ Time Off

- 11 paid holidays
- Flexible time off - take the time off you need!

🥰 Giving Back

- Matching donations for approved charitable organizations
- Group volunteer efforts

Check out our [founder’s story](https://www.youtube.com/watch?v=bersjshXlzc&t=3s), [life page](https://www.linkedin.com/company/shopmonkey/life), or [hear from real employees](https://youtube.com/playlist?list=PLazaWgaFFCUBYZvKjH_c4isFhoqOpegSC) about what it’s like to work at Shopmonkey.

Join our team of [hungry, humble, smart people](https://www.youtube.com/watch?v=psBQ1RnCM1M&list=PLazaWgaFFCUBYZvKjH_c4isFhoqOpegSC&index=2&t) who love what they do, and change the auto industry by helping every shop thrive.

## About the Industry

The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

## About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.

In 2021 Shopmonkey [raised](https://www.crunchbase.com/organization/shopmonkey-io) a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.

In 2022, Shopmonkey [was named](https://www.forbes.com/lists/americas-best-startup-employers) #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in [2023,](https://r.statista.com/en/employers/best-startup-employers-usa-2023/ranking/)[2024](https://www.forbes.com/lists/americas-best-startup-employers/?sh=40a2c1a92ad7), and [2026](https://www.forbes.com/lists/americas-best-startup-employers/)!

Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.

Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.

Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:

- Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
- Our Talent Acquisition team only corresponds from email addresses with the domain ‘@Shopmonkey.io’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
- While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey’s [Careers](https://www.shopmonkey.io/careers) page, or our official [LinkedIn Company Page](https://www.linkedin.com/company/shopmonkey)

The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from [recruiting scams](https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-and-other-job-platforms) and [financial fraud](https://consumer.ftc.gov/articles/how-avoid-scam). If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.

## About Shopmonkey

## Company Overview
- **One-liner**: Cloud-based all-in-one auto repair shop management software that streamlines operations, payments, and customer communications for independent shops and multi-location chains.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Jose, California, United States
- **Founded**: 2016
- **Founders**: Ashot Iskandarian, Travis Brown

## Core Business
- **Primary industry/industries**: Automotive repair shop management software, automotive aftermarket technology
- **Target customers**: B2B – small to medium-sized auto repair shops, tire shops, quick lube centers, heavy-duty repair shops, wrap & detail shops (SMB and multi-shop enterprises)
- **Mission or purpose statement**: “Modernize the auto repair industry – while giving back to our community.” [linkedin.com](https://www.linkedin.com/company/shopmonkey)

## Products & Services
- **Shopmonkey Platform**: All-in-one cloud-based shop management software covering POS, CRM, digital vehicle inspections, estimates, invoicing, appointment scheduling, integrated messaging, payment processing (including Buy Now, Pay Later), inventory management, and native accounting (with QuickBooks integration). [shopmonkey.io](https://www.shopmonkey.io/)
- **CRM Essentials**: Built-in customer relationship management tools for online reputation management, automated appointment confirmations/reminders, and marketing automation to attract and retain customers. [shopmonkey.io](https://www.shopmonkey.io/)
- **Enterprise Onboarding & Data Migration**: Dedicated support and advanced data migration services for larger or multi-location shops transitioning from legacy systems. [shopmonkey.io](https://www.shopmonkey.io/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised – **$110 million** invested [shopmonkey.io](https://www.shopmonkey.io/about-us); **10,000+ customers** served [shopmonkey.io](https://www.shopmonkey.io/about-us) (website also cites “over 8,000 shops” [shopmonkey.io](https://www.shopmonkey.io/))
- **Notable Investors/Partners**: Bessemer Venture Partners, ICONIQ Growth (among 8 investors per Crunchbase) [crunchbase.com](https://www.crunchbase.com/organization/shopmonkey-io)
- **Growth Signals**: Recognized in Forbes 2025 Best Startup Employers List; grew from 150+ to 200+ employees; expanding across North America with dedicated vertical solutions for tire, heavy-duty, and quick lube shops. [shopmonkey.io](https://www.shopmonkey.io/careers) [linkedin.com](https://www.linkedin.com/company/shopmonkey)

## Competitive Advantages
- **All-in-one platform** covering the full shop workflow (POS, CRM, inspections, payments, inventory, accounting) – reduces need for multiple disparate tools.
- **Native accounting integration** (QuickBooks) and built-in payment processing reduce friction for shop owners.
- **Purpose-built vertical specializations** (tire, heavy-duty, quick lube, detail) tailored to different shop types.
- **World-class customer support** with in-house team and advanced data migration services for enterprise transitions.
- **Community commitment** through nonprofit Maintenance for Moms, providing free car repairs and vehicles to single mothers.

## Strategic Focus
- **Connected auto care experience**: Moving beyond shop management to create an integrated ecosystem connecting shops with customers and partners.
- **Scaling multi-location capabilities**: Enhancing tools for chains and enterprises (e.g., multi-shop dashboard, batch payments, fleet management).
- **Continued product innovation** in digital inspections, mobile app, and marketing automation to increase shop revenue and efficiency.

## Why Work Here
- **Culture values**: “Humble, Hungry, Smart” – emphasis on emotional intelligence, continuous improvement, and service orientation. [shopmonkey.io](https://www.shopmonkey.io/careers)
- **Work flexibility**: Flexible scheduling and work/life balance promoted; remote/hybrid options likely (Silicon Valley HQ but distributed team).
- **Benefits**: Premium health, dental, vision, and wellness coverage; paid holidays and flexible time off; competitive compensation and localized benefits.
- **Growth opportunities**: Work on cutting-edge technology; investment in personal and professional development; autonomy and ownership encouraged.
- **Community & team**: Social and charity events, regional meetups, happy hours; diverse and inclusive teams valued.
- **Impact**: Opportunity to transform a traditional industry with modern technology and directly help small business owners succeed.

## Sources
1. [shopmonkey.io](https://www.shopmonkey.io/about-us)
2. [shopmonkey.io](https://www.shopmonkey.io/careers)
3. [shopmonkey.io](https://www.shopmonkey.io/)
4. [crunchbase.com](https://www.crunchbase.com/organization/shopmonkey-io)
5. [linkedin.com](https://www.linkedin.com/company/shopmonkey)

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- [Associate Payments Adoption Manager](https://feeny.ai/job/associate-payments-adoption-manager-shopmonkey-morgan-hill-7jjm3vk0444y) — Morgan Hill, CA
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