---
title: 'Customer Support Representative at Vori'
canonical: 'https://feeny.ai/job/customer-support-representative-vori-united-states-hracf3jfmxsd'
type: 'job'
last_seen: '2026-09-14'
---

# Customer Support Representative at Vori

- **Company:** Vori
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-02-20
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/vori/6997c166-546e-4944-8068-058594521caa

## Job description

As a Support Representative, you will be on the front lines helping grocery store customers resolve issues related to our iOS-based POS software and hardware. This role focuses on troubleshooting day-to-day operational issues, guiding customers through workflows, and ensuring minimal disruption to in-store checkout. You will work closely with onboarding, installers, and advanced support teams to deliver a consistent and high-quality customer experience. Key Responsibilities:

- Provide phone, chat, and ticket-based support for grocery stores using our iOS POS system
- Troubleshoot issues related to iPad POS terminals, payment devices, receipt printers, barcode scanners, scales (if applicable), and cash drawers
- Support core POS workflows including checkout, scanning, payments, refunds, drawer balancing, inventory updates, and reporting
- Assist customers with basic iOS device settings, connectivity issues, and peripheral pairing
- Diagnose and resolve common software issues within the POS app and back-office tools
- Clearly document issues, steps taken, and resolutions within the support ticketing system
- Escalate complex or unresolved issues to higher-level support or engineering teams with proper context
- Collaborate with onboarding and installation teams to support newly live stores
- Identify recurring issues and provide feedback to product and support leadership
- Maintain a calm, professional demeanor when supporting customers in high-pressure retail environments

Qualifications & Skills:

- Required:
- 1–3 years of experience in technical support, customer support, or retail technology support
- Familiarity with iOS devices (iPads, basic iOS settings, Bluetooth/WiFi troubleshooting)
- Experience supporting POS systems or retail software
- Basic understanding of grocery store front-end operations
- Strong problem-solving and troubleshooting skills
- Excellent verbal and written communication skills
- Ability to work scheduled shifts, including evenings or weekends if required
- Preferred:
- Experience supporting grocery, retail, or hospitality POS systems
- Familiarity with payment processing and EMV devices
- Experience using ticketing systems such as Zendesk, Freshdesk, or similar
- Comfort working in a fast-paced, high-volume support environment

## About Vori

## Company Overview
- **One-liner**: Vori provides a modern, AI-powered operating system (POS, inventory, ordering, pricing, loyalty) for independent and regional grocery stores.
- **Entity Type**: Private (Series unknown, $32.3M total funding)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2019 (initial iOS app built in 12 days)
- **Founders**: Brandon Hill, Tre Kirkman, Robert Pinkerton

## Core Business
- **Primary industry**: Grocery technology / retail operations software
- **Target customers**: Independent and regional grocery stores (small and mid-sized supermarkets)
- **Mission or purpose**: "Changing the way food moves, from silo to shelf" – democratizing food supply access, reducing food waste, and empowering local entrepreneurs

## Products & Services
- **VoriOS**: The core operating system that combines point-of-sale, inventory management, ordering, pricing, shopper engagement, and reporting into one platform.
- **Point of Sale (POS)**: Modern lane checkout supporting scales, type-2 UPCs, split tenders, EBT, and eWIC.
- **Inventory Management**: Real-time tracking of counts, shrink, and movement; automated reordering based on stock levels.
- **Pricing Automation**: AI-driven margin protection that catches cost changes and adjusts prices automatically before checkout.
- **Shopper Engagement / Loyalty**: Enroll shoppers at checkout, send targeted SMS offers, and track basket lift and order counts.
- **Vori AI Agents**: Autonomous agents (Inventory Agent, Pricing Agent, Marketing Agent) that monitor operations and take actions based on predefined rules.
- **Reporting & Insights**: Unified dashboard for sales, margin, inventory, and loyalty performance.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual revenue of $4.0M (estimated); Total funding of $32.3M across 4 rounds
- **Notable Investors/Partners**: Y Combinator (Winter 2020 batch, primary partner Aaron Epstein); also referenced as backed by "Stanford engineers from SpaceX, Google, and Facebook" (implied institutional and angel investors)
- **Growth Signals**: Headcount of 49 employees (+119.4% YoY); LinkedIn followers 6,408 (+67.4% yearly); claims "10k+ hours saved per week" for grocery operators; customer metrics include +22% net sales increase, +10% basket lift among loyalty members, and +20 order count lift.

## Competitive Advantages
- **Single unified platform**: Replaces fragmented legacy POS, inventory, and loyalty systems with one integrated OS designed specifically for grocery workflows.
- **AI agents that automate decisions**: Pricing, inventory, and marketing agents act automatically based on rules, reducing manual labor and protecting margins.
- **Deep grocery domain expertise**: Founded by operators and former store directors; built with input from actual grocers (e.g., first order at Delucchi's Market, first scan at Market at Edgewood).
- **Focus on independent/regional grocers**: Levels the playing field against large retail chains by providing enterprise-grade technology at accessible cost.

## Strategic Focus
- **Current priorities**: Scaling AI agent capabilities (listing "Full Stack Product Engineer - Agentic AI"); expanding sales territory (VP of Sales for East Coast, Territory Account Executive for New York); continuing to reduce food waste and combat food deserts through supply chain data.
- **Direction for growth**: Growing customer base beyond initial independent grocers, deepening integrations with suppliers, and enhancing automation to save operational hours.

## Why Work Here
- **Culture highlights**: Values include "Think 100x", "Always level up", "Design toward the obvious". Team described as "radically diverse foodies" from companies like SpaceX, Facebook, Whole Foods, Slack, and Airbnb. Bias toward velocity and execution.
- **Remote/hybrid/office**: Team spread across Bay Area (HQ), New York City, and Puerto Rico. Specific remote/hybrid policy not stated, but roles appear location-flexible.
- **Notable perks**: Opportunity to work on a mission-driven product that directly impacts local food economies; modern tech stack (React, TypeScript, AI agents); early-stage growth trajectory with significant responsibility.
- **Engineering culture**: "Build the OS for Grocery" – engineers work on real-time data systems, AI, and POS reliability; roles include Forward Deployed Data Engineer and Full Stack Product Engineer.

## Sources
1. [vori.com](https://www.vori.com/)
2. [vori.com/about](https://www.vori.com/about)
3. [vori.com/careers](https://www.vori.com/careers)
4. [linkedin.com/company/vori](https://www.linkedin.com/company/vori)
5. [ycombinator.com/companies/vori](https://www.ycombinator.com/companies/vori)
6. [jobs.ashbyhq.com/vori](https://jobs.ashbyhq.com/vori)

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- [Onboarding Specialist](https://feeny.ai/job/onboarding-specialist-vori-united-states-s4tt11tfenxv) — United States
- [POS Installer](https://feeny.ai/job/pos-installer-vori-united-states-n3k9sx2x1w6n) — United States
- [Forward Deployed Data Engineer](https://feeny.ai/job/forward-deployed-data-engineer-vori-san-francisco-m32e4prck6p1) — San Francisco, CA
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