--- title: 'Customer Support Representative at Xsolla' canonical: 'https://feeny.ai/job/customer-support-representative-xsolla-vladivostok-49qxavcn4gvt' type: 'job' last_seen: '2026-09-08' --- # Customer Support Representative at Xsolla - **Company:** Xsolla - **Location:** Vladivostok, Russia - **Employment:** full-time - **Work type:** onsite - **Posted:** 2025-09-08 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.lever.co/xsolla/22a159a5-88df-49ad-958d-2c3ad66dc06c ## Job description ## ABOUT YOU Join our dynamic International Support Team at Xsolla and play a pivotal role in ensuring seamless experiences for our global user base. As part of our multilingual support team, you'll have the exciting opportunity to assist gamers and partners around the world, helping resolve issues and build lasting relationships. If you're empathetic, love helping people, and enjoy problem-solving, this is your chance to contribute to the gaming industry in a meaningful way. Work alongside passionate professionals, interact with game developers, and make a real impact on the gaming community! ## ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. ## RESPONSIBILITIES - Assist players with payment and purchase issues across various communication channels (email, live chat, etc.). - Provide support in English and Russian ensuring that players and partners feel heard and understood. - Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences. - Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems. - Monitor system performance and escalate technical issues to relevant departments. - Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met. ## REQUIREMENTS - Fluent in both English and Russian (spoken and written), with strong communication skills. - A natural problem-solver who enjoys helping people and providing excellent customer service. - Be willing to work a 2x2 schedule with night shifts - Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information. - Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates. - Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. - Ability to work in a fast-paced environment and remain calm under pressure. ## NICE TO HAVE - Prior experience in customer support roles is an advantage. - Proficiency in additional foreign languages is a bonus. - Strong team player with a proactive mindset, able to find creative solutions to user challenges. ## Benefits Convenient working tools: New Mac laptop and any other necessary equipment for your efficient work. Google Workspace, Atlassian, Jira, Slack Professional growth: Paid professional training and attendance at specialized conferences Exchange of experience between employees within the company Opportunity for professional growth within the company and department Obtaining expertise in various areas and products of the company More perks Possibility of flexibility working Access to the corporate library Health & dental insurance No dress code Comfortable and new office environment The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers ## About Xsolla ## Company Overview - **One-liner**: Xsolla is a global commerce and financial technology company that provides a comprehensive suite of tools and services for video game developers and publishers, including payments, distribution, marketing, and monetization solutions. - **Entity Type**: Private (Privately Held) - **Headquarters**: Sherman Oaks (Los Angeles), California, United States - **Founded**: 2005 - **Founders**: Aleksandr Agapitov (Founder & CEO) ## Core Business - **Industries**: Video game commerce, financial technology, payment processing, distribution, and capital markets for interactive entertainment. - **Target Customers**: B2B – game developers and publishers of all sizes, from indie studios to AAA enterprises. - **Mission**: "We bring opportunities together for the video game industry" – helping creators fund, launch, distribute, and monetize games globally. ## Products & Services - **Xsolla Payment Solutions**: Global payment orchestration supporting 1000+ payment methods, 130+ currencies, and 200+ geographies. Operates as the merchant of record. - **Xsolla Web Shop**: White-label direct-to-consumer storefronts that allow developers to sell games and in-game items with higher margins. - **Xsolla Launcher & Distribution**: Cross-platform game distribution tools and launcher solutions for PC and mobile. - **Xsolla Partnership Network**: Marketing and audience acquisition services. - **Xsolla Capital Markets Group (CMG)**: Institutional capital platform providing debt, credit, and special situations financing for game studios, supported by proprietary market intelligence and an LP/investor network. - **Xsolla Storefront** (in development): White-label Android game store designed for large-file distribution, download management, and multi-tenant theming. - **Xsolla Anti-Fraud & Compliance**: Risk management and compliance tools tailored to digital gaming transactions. ## Market Standing - **Valuation**: Not publicly available. - **Annual Revenue**: ~$100 million (source: LinkedIn data). - **Total Funding**: Not disclosed (private, bootstrapped/growth equity?). - **Notable Partners & Clients**: Valve, Twitch, Epic Games, PUBG Corporation, and thousands of other game developers (1,500+ mentioned on careers page). - **Growth Signals**: - 1,079 full-time employees (as of 2025; up ~22% YoY based on earlier LinkedIn data). - 16 global offices across Los Angeles, London, Berlin, Dubai, Kuala Lumpur, Tokyo, Beijing, and more. - 3,000+ direct-to-consumer web shops launched. - 258,343,632 Pay Station visits in 2024. - 180.5 million average daily developer API calls. - 99.98% platform uptime over the past 12 months. - Active expansion of Capital Markets Group with hires in New York, Middle East, and Singapore. ## Competitive Advantages - **Exclusive video game focus** – All products and services are built specifically for the games industry, unlike generic payment processors. - **Global merchant of record** – Handles tax, compliance, and fraud in 200+ territories, reducing friction for developers. - **Relationships with major platforms** – Deep integrations with Steam, Twitch, Epic Games Store, etc. - **Scale and reliability** – Proven ability to handle hundreds of millions of transactions annually with near-perfect uptime. - **Capital and investment arm** – Unique ability to provide financing to studios, creating stickiness and aligning incentives. ## Strategic Focus - Scaling the **Capital Markets Group** as an independent institutional platform serving the interactive entertainment ecosystem (debt, special situations, principal investments). - Building a **white-label Android game store** to capture mobile distribution and compete with traditional app stores. - Deepening **AI integration** across QA, testing, and hiring processes (Director of QA role explicitly mentions AI-assisted testing; AI used in recruitment). - Expanding presence in high-growth markets: **Japan** (CMO/VP Marketing role), Middle East, and Southeast Asia. ## Why Work Here - **Culture**: "We build from the inside out" – competitive salary, flexible time off, hybrid/remote options, health insurance, retirement programs, family leave, generous in-office amenities, disability and life insurance. - **Work Model**: Hybrid and remote available across global offices. - **Engineering Culture**: High ownership, modern stack (Android/Kotlin, large-file distribution, multi-tenant theming, CI/CD, cloud infrastructure). Engineers work on greenfield projects like the white-label game store. - **Growth Opportunities**: New hires in the Capital Markets group have "executive sponsorship, meaningful ownership, and the mandate to build a durable franchise." Rapidly scaling company with expanding teams. - **Global, diverse team**: Employees from 52+ countries; offices in 12 countries. ## Sources 1. [Xsolla Careers](https://xsolla.com/careers) 2. [LinkedIn – Xsolla Company Profile](https://linkedin.com/company/xsolla) 3. [Xsolla About Us](https://xsolla.com/about-us) 4. [Xsolla Culture & Values](https://xsolla.com/our-culture-and-values) 5. 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