--- title: 'Customer Support Specialist - Accounting Integrations (m/f/d) at Pliant' canonical: 'https://feeny.ai/job/customer-support-specialist-accounting-integrations-m-f-d-pliant-berlin-zc0psbfhvzjp' type: 'job' last_seen: '2026-09-09' --- # Customer Support Specialist - Accounting Integrations (m/f/d) at Pliant - **Company:** Pliant - **Location:** Berlin, Germany - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-11 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/pliant/03ac2faf-a7dc-4b37-abca-3d8997eee678 ## Job description ## ABOUT US Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability. We serve two primary customer segments: - Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines. - Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white-label solutions. Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments. Learn more at http://www.getpliant.com/www.getpliant.com http://www.getpliant.com ## ABOUT THE ROLE Forget the traditional Support playbook. We aren't looking for people to read scripts or move tickets from one queue to another. We are looking for problem solvers. We are looking for an Integrations & Payment Customer Support Specialist - to help grow one of the most vital parts of Pliant: accounting integrations and customer-specific accounting workflows. While our standard Support team handles daily business operations, you will act as our technical escalation point. You are the subject matter expert for accounting integrations (DATEV, Xero, NetSuite) and complex backend payment configurations. When an API fails or a customized ERP mapping breaks, you are the detective who finds the root cause. As part of the Customer Support organization, you will lead our efforts in customer onboarding, ERP/Accounting setup, configuration support, custom CSV operations, partner and accounting coordination, debugging exports, implementation questions, and operational troubleshooting. As we grow, we are evolving our model for even better results. This role is designed to: - Streamline operations for product and engineering - Improve customer onboarding and implementation quality - Create sustainable operational processes - Become a guide for accounting integrations and exports - Help transform recurring work into scalable product capabilities over time This is a collaborative role requiring close partnership with internal teams including Product, Engineering, Solutions Engineering, Customer Success, and Sales, as well as external finance and accounting teams at customers. ## WHAT YOU’LL DO ## CUSTOMER AND PARTNER IMPLEMENTATION - Lead the entire customer implementation lifecycle, from initial setup and configuration of accounting integrations, mappings, and workflows to coordinating with customer finance teams and ERP partners. - Ensure the timely resolution of all export and accounting issues, effectively integrating Pliant into customer accounting workflows. ## OPERATIONAL EXCELLENCE AND PRODUCT ALIGNMENT - Design and implement scalable onboarding processes, operational playbooks, and clear support paths and ownership models. - Serve as the key liaison with Product and Engineering to streamline operational tasks, provide customer feedback, and prioritize turning recurring issues (e.g., bugs, implementation gaps) into long-term product capabilities. ## INTEGRATION EXPERTISE - Develop deep operational expertise in accounting exports, ERP/accounting workflows, CSV customization, and mapping logic. - Support the successful rollout of new integrations and actively maintain the quality and reliability of all existing integrations. ## PAYMENT NETWORK OPERATIONS & ENABLEMENT You own the complex, manual backend configurations that keep our largest clients running. You will manage card network setups (e.g., Visa VCF, Lodge Card dashboards) and ensure operational processes are executed flawlessly. Because you hold the technical knowledge, you will also act as an internal mentor - building playbooks and cheat sheets so our Tier 2 CS team can handle basic integration questions without escalating. ## WHAT YOU’LL BRING - Collaborative Problem Solver: Enthusiasm for creating structure, resolving complexity, and scaling difficult workflows. Plus the ability to coordinate effectively between technical and non-technical stakeholders. - ERP & Finance Fluency: You possess a deep understanding of either A) bookkeeping, reconciliation, and local accounting standards (e.g., GoBD, DATEV SKR03/04), OR B) SaaS API debugging and technical product support. Regardless of your primary background, you know how data flows between systems, aren't afraid of diving into JSON payloads or complex export files, and are comfortable managing data mappings. - Technical Proficiency: Curiosity for APIs, integrations, and operational debugging alongside engineering teams. - Impactful Communication: Clear, simplified communication of complex topics across various internal and external stakeholders. What Success Looks Like - Streamlined operations for Product and Engineering - Faster and smoother onboarding of accounting integrations - Better customer experience around accounting workflows - Increased operational efficiency - More repeatable and scalable integration operations - Clearer support and ownership processes - Higher reliability and trust in accounting exports and integrations ## Why This Role Matters Accounting integrations represent a vital growth opportunity for Pliant, and this role operates at the intersection of Product, Operations, Accounting, customer workflows, integrations, and embedded finance. The goal is to build the operational foundation that allows Pliant to grow integrations across markets, verticals, partners, and enterprise customers while supporting product and engineering teams in building scalable platform capabilities. ## WHAT WE OFFER - The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence - Attractive remuneration - Flat hierarchy and transparent communication in a relaxed, professional atmosphere - Opportunity to develop your talent in a dynamic team with ambitious goals - Flexibility and possibility to work remotely - Monthly mobility benefit - Wellhub Membership - Pliant Card with monthly credit to explore the product and enjoy food with colleagues Pliant is an equal opportunity employer. We welcome applications from people of all backgrounds, identities and abilities, and are committed to an inclusive hiring process. If you need any accommodations during the interview process, please let us know. ## About Pliant ## Company Overview - **One-liner**: Pliant provides an API-first, modular B2B credit card platform that enables businesses to issue, manage, and track physical and virtual credit cards while streamlining payment processes and spend controls. - **Entity Type**: Private (growth stage, backed by multiple venture capital investors) - **Headquarters**: Berlin, Germany - **Founded**: 2020 - **Founders**: Malte Rau and Fabian Terner ## Core Business - **Primary industry**: Fintech – B2B payments, spend management, and card issuance. - **Target customers**: B2B – businesses of all sizes (SMB to enterprise), banks and financial institutions (via CaaS/BaaS), and developers/API users. - **Mission or purpose statement**: "Empower companies to grow by providing a smart way to pay that scales with their business." [getpliant.com](https://www.getpliant.com/en-us/about-pliant) ## Products & Services - **Payment Apps**: Ready-to-use mobile and web applications for issuing cards, managing spend, tracking transactions, and integrating with accounting tools. Ideal for companies that want a full-featured solution out of the box. - **Pro API**: A fully customizable API for businesses that need to issue cards at scale, automate workflows, and build custom integrations into their finance stack. Supports single-use virtual cards, spend controls, and real-time monitoring. - **CaaS & BaaS (Card-as-a-Service & Banking-as-a-Service)**: White-label solutions for banks and fintechs to launch their own branded credit card programs, with Pliant handling compliance, card issuance, and processing under its e-money license. - **Card & Spend OS**: The underlying operating system that powers all products, offering spend control, receipt management, accounting automation, and transaction insights. ## Market Standing - **Valuation/Market Cap**: Not publicly available. - **Key Metric**: Total funding amount not publicly disclosed; notable investors include **Alstin Capital**, **Motive Ventures**, **Speedinvest**, **SBI Investment**, **PayPal Ventures**, and **Illuminate Financial**. [getpliant.com](https://www.getpliant.com/en-us/about-pliant) - **Notable Investors/Partners**: PayPal Ventures, Speedinvest, Alstin Capital, Motive Ventures, SBI Investment, Illuminate Financial. - **Growth Signals**: - Team of 250+ employees representing 35+ nationalities. [getpliant.com](https://www.getpliant.com/en/careers) - Offices in Berlin (HQ), London, New York, Paris, Munich, Vienna, Lisbon, and Helsinki. [getpliant.com](https://www.getpliant.com/en-us/about-pliant) - Licensed as an e-money institution (EMI) in the EU and certified ISO/IEC 27001:2022 and PCI DSS. [getpliant.com](https://www.getpliant.com/en) - High Glassdoor rating of 4.6/5 (as of Nov 2024). [getpliant.com](https://www.getpliant.com/en/careers) ## Competitive Advantages - **API-first platform**: Fully programmable card issuance and spend management, enabling deep customization and automation for enterprises and developers. - **Regulatory moat**: Holds an e-money license and multiple security certifications (ISO 27001, PCI DSS), making it a trusted partner for banks and regulated institutions. - **Multi-product flexibility**: Offers everything from out-of-the-box apps to white-label CaaS/BaaS, covering a wide range of customer needs in one platform. - **Real-time data & insights**: Provides granular transaction monitoring, customizable reporting, and seamless integration with accounting and ERP systems. ## Strategic Focus - Expand geographically (already present across Europe and the US) and deepen partnerships with banks and fintechs through CaaS offerings. - Continue enhancing the Pro API and automation capabilities to serve high-volume enterprise clients. - Strengthen compliance and security infrastructure to maintain regulatory advantages. - Grow headcount across engineering, sales, and data teams to support scaling. ## Why Work Here - **Culture & values**: Emphasizes agility, kindness, openness, and having fun. Mission-driven team with a flat structure and collaborative environment. [getpliant.com](https://www.getpliant.com/en/careers) - **Remote/hybrid policy**: Offers home office and remote work opportunities (many roles listed as *EU/UK remote*), plus flexible working hours. [getpliant.com](https://www.getpliant.com/en/careers) - **Perks**: Learning & development budget, monthly lunch benefit, mobility perk, Bahncard, Wellhub membership, and regular team events. - **Engineering culture**: 11 cross-functional teams, with visible investment in data, engineering, and product roles. Technology stack includes modern API-first development. - **Glassdoor rating**: 4.6/5 (as of Nov 2024) – indicative of high employee satisfaction. ## Sources 1. [getpliant.com - Main site](https://www.getpliant.com/en) 2. [getpliant.com - About page](https://www.getpliant.com/en-us/about-pliant) 3. [getpliant.com - Careers page](https://www.getpliant.com/en/careers) 4. [linkedin.com - Pliant company page](https://www.linkedin.com/company/getpliant) 5. 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