---
title: 'Customer Support Specialist at Aghanim'
canonical: 'https://feeny.ai/job/customer-support-specialist-aghanim-remote-stj2rjsw1fac'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Support Specialist at Aghanim

- **Company:** Aghanim
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-09
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/aghanim/f482c9f9-5926-4f8e-b507-32c06d86aaf3

## Job description

Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.

Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.

Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success.

We are looking for a Customer Support Specialist to support players using a global payments platform built for mobile games. This role focuses on resolving complex payment and account issues, ensuring a high standard of user communication, and maintaining the reliability of critical customer-facing workflows. You will investigate issues that extend beyond standard support — validating payment flows, identifying root causes, and coordinating with Product, Engineering, and Payments teams to drive resolution. Your work will directly influence both user experience and the stability of our platform.

## Key Responsibilities

User Support and Issue Resolution

- Provide timely and professional support to players regarding payments, accounts, and platform usage
- Investigate complex payment and account issues beyond automated support
- Validate payment status, identify root causes, and coordinate resolution with internal teams
- Distinguish between payment issues, product defects, and game-related inquiries

Ticket Management

- Manage incoming requests and ensure SLA compliance
- Maintain clear and consistent communication throughout the lifecycle of each case
- Prioritize and escalate issues with the appropriate context and supporting information

Monitoring and Continuous Improvement

- Identify recurring issues and report trends affecting product, payments, or user experience
- Collaborate with Product, Engineering, and Payments teams to improve support processes and reduce recurring issues
- Contribute to scaling support operations through process improvements and automation

Required Qualifications

- Experience in customer support, technical support, user operations, or a similar customer-facing role
- Excellent written and spoken English with clear, professional communication skills
- Strong analytical and problem-solving skills with attention to detail and process discipline
- Ability to explain technical or operational issues in a simple, user-friendly way
- Ability to work in a shift-based or flexible schedule

## Preferred Qualifications

- Experience in gaming, mobile applications, or digital products
- Experience in payments, fintech, or banking operations
- Familiarity with customer support platforms such as Zendesk or Intercom
- Understanding of payment flows, transaction lifecycles, and common payment issues

## Why Join Us

- World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players
- High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months
- Autonomy and ownership – we trust people to make decisions, take initiative, and drive results
- Modern tools and technology – use AI, automation, and modern tools as part of your everyday work
- Equity – participate in the company's growth and long-term success

## About Aghanim

## Company Overview
- **One-liner**: Aghanim provides an integrated direct-to-consumer commerce, payments, community engagement, and liveops automation platform for mobile game developers.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: Los Angeles, California, United States (also registered in Newark, Delaware)
- **Founded**: 2023
- **Founders**: Constantin Andry, Konstantin Golubitsky, Albert Tugushev (former CEO, CTO, and engineer of Xsolla Labs respectively)

## Core Business
- Primary industry: Mobile gaming (fintech & commerce enablement)
- Target customers: B2B — mobile game developers and publishers
- Mission: “We help game developers achieve financial and creative independence by providing the solutions they need to launch, run, and grow their businesses.”

## Products & Services
- **Commerce Engine**: Monetization tools for virtual goods, currency packs, lootboxes, passes, subscriptions — all hosted on the web outside the app store.
- **Merchant of Record (MoR)**: Handles payment processing, global taxation, fraud/chargeback management, and compliance (sales, delivery, returns).
- **Marketing & Retention Suite**: Email, browser, and in-app push notifications; segmentation & LiveOps automation; predictive analytics; affiliate/referral programs.
- **Community Engagement**: Web-based metagame experiences – news, events, leaderboards, guides, chat, giveaways, and incentives.
- **Payouts**: Revenue share and instant payouts for developers.
- **Fraud Detection**: Integrated with Sift for best-in-class protection.

## Market Standing
- **Valuation**: Not publicly disclosed (last reported funding is Seed)
- **Key Metric**: Total funding raised – **$1.52M** (Seed VC, announced February 2024 with additional round in August 2024)
- **Notable Investors/Partners**: Bessemer Venture Partners, QED Investors, Point72 Ventures, a16z Speedrun, Andreessen Horowitz, J.P. Morgan (primary operating bank), Adyen (payment processing partner), Sift (fraud prevention)
- **Growth Signals**: 
  - Launched public platform access in August 2024.
  - Hired Conor McLaughlin as CRO and Valentina Sevodina as COO in early 2026.
  - Monthly web traffic ~2.2M visits with +1785% yearly growth (as of mid-2025).
  - Partnerships with Adyen, J.P. Morgan, and Sift indicate strong enterprise traction.
  - Advisory board includes former gaming/payments leaders.

## Competitive Advantages
- **Founding team pedigree**: Ex-Xsolla leadership (the company that scaled to $200M+ in revenue) – deep domain expertise in gaming payments.
- **All-in-one platform**: Combines commerce, payments, community, retention, and fraud – reducing the need for multiple vendors.
- **Web-first DTC model**: Enables mobile game developers to bypass app store commissions (15–30%) and own the player relationship directly.
- **Global compliance built-in**: Handles tax, fraud, and chargebacks across 200+ territories.

## Strategic Focus
- Expand developer adoption of direct-to-consumer monetization.
- Deepen integrations with mobile game engines and analytics tools.
- Build out the liveops and community engagement features to increase player LTV.
- Grow the partner ecosystem (payments, fraud, analytics) to offer a turnkey solution.
- Scale team from its current ~8 employees to support rapid customer growth.

## Why Work Here
- **Culture**: Fast-moving, lean startup with flat structure; founders are hands-on and previously built a global company (Xsolla).
- **Remote/Hybrid**: Headquarters in Los Angeles (Woodland Hills area) with additional offices in New York City and Lisbon. Roles likely hybrid/remote-friendly depending on function.
- **Engineering Culture**: Heavy focus on payments infrastructure, data engineering, and platform scalability. Team includes engineers from Xsolla, Microsoft, and Liftoff.
- **Growth Trajectory**: Joining at very early stage (Seed) with significant funding from top VCs – high potential for ownership and impact.
- **Notable Perks**: Not explicitly stated, but typical for seed-stage fintech/gaming startups – equity, flexible hours, and direct exposure to founders.

## Sources
1. [aghanim.com](https://aghanim.com/)
2. [LinkedIn – Aghanim](https://www.linkedin.com/company/aghanim)
3. [CB Insights – Aghanim](https://www.cbinsights.com/company/aghanim)
4. [Workable – Aghanim Jobs](https://jobs.workable.com/company/oBzAUUmh7cHTznbEVoWucT/jobs-at-aghanim-inc.) (no current openings)
5. [PR Newswire – Aghanim Opens Public Access (Aug 2024)](https://www.prnewswire.com/news-releases/aghanim-opens-public-access-to-mobile-dtc-enablement-platform-reveals-advisory-board-and-a-new-funding-round-302231430.html)
6. [PocketGamer.biz – Aghanim appoints CRO and COO (Jan 2026)](https://www.pocketgamer.biz/news/82260/aghanim-appoints-new-cro-and-coo/)
7. [PR Newswire – Aghanim Partners with Adyen](https://www.prnewswire.com/news-releases/aghanim-and-adyen-form-strategic-partnership-to-power-direct-to-consumer-payments-for-mobile-games-302228888.html)
8. [PR Newswire – Aghanim Partners with Sift](https://www.prnewswire.com/news-releases/aghanim-and-sift-partner-to-prevent-fraud-in-direct-to-consumer-mobile-gaming-e-commerce-302311125.html)

## Other roles at Aghanim

- [Senior Payments Manager](https://feeny.ai/job/senior-payments-manager-aghanim-belgrade-x03bzxebdwqy) — Belgrade, Serbia
- [Senior Marketing Manager, Event & PR](https://feeny.ai/job/senior-marketing-manager-event-pr-aghanim-remote-97bjjzm66137)
- [Personal Assistant to CRO](https://feeny.ai/job/personal-assistant-to-cro-aghanim-belgrade-jeyjeye32qxr) — Belgrade, Serbia
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-aghanim-belgrade-g5ry4mh4t6td) — Belgrade, Serbia
- [Customer Success Producer (Vietnam)](https://feeny.ai/job/customer-success-producer-vietnam-aghanim-vietnam-ef57f3zqk5fg) — Vietnam
- [Senior Product Designer (Dashboard)](https://feeny.ai/job/senior-product-designer-dashboard-aghanim-belgrade-pzh010gssc7k) — Belgrade, Serbia
- [Customer Success Producer (Japan)](https://feeny.ai/job/customer-success-producer-japan-aghanim-japan-6jewxy2gssjb) — Japan
- [Customer Success Producer (China)](https://feeny.ai/job/customer-success-producer-china-aghanim-china-srtqbnwhbgj8) — China
- [Customer Success Producer (South Korea)](https://feeny.ai/job/customer-success-producer-south-korea-aghanim-south-korea-yzhx3140a01k) — South Korea
- [Senior Product Designer (Game Hub)](https://feeny.ai/job/senior-product-designer-game-hub-aghanim-lisbon-qeybh3mvxgjp) — Lisbon, Portugal