---
title: 'Customer Support Specialist at Apollo.io'
canonical: 'https://feeny.ai/job/customer-support-specialist-apollo-io-manila-2sfnnxk1kw6b'
type: 'job'
last_seen: '2026-10-17'
---

# Customer Support Specialist at Apollo.io

- **Company:** Apollo.io
- **Location:** , Manila
- **Work type:** hybrid
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.greenhouse.io/apolloio/jobs/6225694004

## Job description

[Apollo.io](http://apollo.io/) is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. [Apollo.io](http://apollo.io/) provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, [Apollo.io](http://apollo.io/) turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

## The Role

The Product Advocate position is open to residents of The Philippines, specifically in the Metro Manila area. and requires full English fluency.

[Apollo.io](http://apollo.io/) is seeking dedicated and knowledgeable people to join Apollo.io as a Product Advocate. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. The Product Advocate troubleshoots and resolves customer issues, optimizes support processes, and contributes to Apollo’s values-driven culture. By collaborating across teams, this role ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.

## Responsibilities

- Handle customer inquiries in digital and voice channels in our CRM of choice to provide technical and product support.
- Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
- Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
- Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
- Take ownership of ensuring customers understand key features and benefits aligned with their goals.
- Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.

Required Qualifications

- Minimum proven experience of 2 years in at least one entry-level tech Customer Support or Technical Support role
- Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
- Ability to adapt to change and remain flexible in a dynamic work environment
- Excellent english communication skills, both written and verbal, with an empathetic approach.
- Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
- Demonstrated ability to manage time effectively and adhere to SLAs.
- Proficiency in tailoring technical explanations for non-technical audiences. *Note: If you are studying or have finished a data science or engineering degree we will happy to consider your application if you don't meet the minimum proven experience requirement previously mentioned

## Preferred Qualifications

- Background in SaaS or technology-focused roles.
- Experience analyzing customer feedback to inform product or process improvements.
- Familiarity with tools like Jira, Salesforce, and REST API integrations.
- Strong foundational knowledge of integration and filtering systems.
- Basic programming knowledge.

We are AI Native

Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.

## Why You’ll Love Working at Apollo

At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.

Learn more [here!](https://www.apollo.io/we-are-apollo)

## About Apollo.io

## Company Overview
- **One-liner**: Apollo.io is the world’s leading AI-powered B2B go-to-market platform, helping sales and marketing teams find verified contact data and automate outreach.
- **Entity Type**: Private – Series D ($100M raised in 2023)
- **Headquarters**: Not publicly available (remote-first, global team across 22+ countries)
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Sales intelligence, go-to-market (GTM) software, AI-driven sales automation
- **Target customers**: B2B – from rapidly growing startups to large enterprises; sales, marketing, and revenue teams
- **Mission or purpose statement**: “Build pipeline smarter, close deals faster, and simplify your tech stack with a unified platform built for modern sales and marketing teams.” [apollo.io](https://www.apollo.io/)

## Products & Services
- **Apollo AI Sales Platform**: Unified SaaS platform combining outbound prospecting, inbound lead capture, data enrichment, and deal execution. Provides access to over 210 million verified B2B contacts and AI-powered automation for outreach and follow-up. [apollo.io](https://www.apollo.io/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding – $100M Series D (2023) led by Sequoia Capital and Bain Capital Ventures.
- **Notable Investors/Partners**: Sequoia Capital, Bain Capital Ventures; board includes former President/COO of HubSpot.
- **Growth Signals**:
  - 700+ employees across 22+ countries (some sources indicate 30 countries) [apollo.io/life-at-apollo](https://www.apollo.io/life-at-apollo) [apollo.io/we-are-apollo](https://www.apollo.io/we-are-apollo)
  - Trusted by over 500,000 companies and millions of users globally [job-boards.greenhouse.io/apolloio](http://job-boards.greenhouse.io/apolloio)
  - 4.0/5 Glassdoor rating [apollo.io/life-at-apollo](https://www.apollo.io/life-at-apollo)
  - Named one of America’s best startup employers by Forbes [apollo.io/careers](https://www.apollo.io/careers)

## Competitive Advantages
- **AI-native platform**: Entire product built with AI-first thinking, giving users advanced automation and insights.
- **Largest B2B contact database**: Over 210 million verified contacts – “one of the largest, most accurate business data networks on the planet.” [apollo.io](https://www.apollo.io/)
- **Unified solution**: Combines outbound, inbound, data enrichment, and deal execution in a single platform, reducing tech stack complexity.
- **Strong security & compliance**: SOC 2, ISO 27001, GDPR, CCPA, PCI DSS, CASA Tier 2, EU-US DPF certified. [apollo.io](https://www.apollo.io/)

## Strategic Focus
- **AI-first go-to-market**: Continuing to embed AI across the platform to automate prospecting, outreach, and deal management.
- **Global scaling**: Expanding remote team across 22+ countries and opening new hubs (Austin, London, Mexico City, Salt Lake City).
- **Enterprise growth**: Building founding enterprise sales team and expanding mid-market and SMB segments.

## Why Work Here
- **Remote-first culture**: “Work from wherever you thrive” with clear expectations for communication and collaboration; remote and in-person roles available. [apollo.io/life-at-apollo](https://www.apollo.io/life-at-apollo)
- **Perks & benefits**:
  - Competitive salaries, performance bonuses, and equity opportunities.
  - Flexible time off (no vacation day counting).
  - Learning stipends (books, courses, home office setup).
  - Medical, dental, vision coverage (US, Canada, India, other supported countries).
  - Mental health and coaching support for employees and dependents.
- **Engineering culture**: AI-native environment where employees build AI skills; “We’re AI native. You will be too.” [apollo.io/life-at-apollo](https://www.apollo.io/life-at-apollo)
- **Growth trajectory**: Scaled from small startup to 700+ employees in a few years; “It’s an exciting time to join.” [apollo.io/life-at-apollo](https://www.apollo.io/life-at-apollo)
- **Transparent hiring process**: Stages include recruiter interview, skill assessment (AI-powered for some roles), team interviews, and final leadership interview. [apollo.io/life-at-apollo](https://www.apollo.io/life-at-apollo)

## Sources
1. [apollo.io - Main Product Page](https://www.apollo.io/)
2. [apollo.io - Life at Apollo](https://www.apollo.io/life-at-apollo)
3. [apollo.io - We Are Apollo](https://www.apollo.io/we-are-apollo)
4. [apollo.io - Careers Page](https://www.apollo.io/careers)
5. [job-boards.greenhouse.io - Apollo Jobs](http://job-boards.greenhouse.io/apolloio)

## Other roles at Apollo.io

- [Staff Engineer, Detection and Response](https://feeny.ai/job/staff-engineer-detection-and-response-apollo-io-united-states-9s990ey35v73) — United States
- [Staff Application Security Engineer](https://feeny.ai/job/staff-application-security-engineer-apollo-io-united-states-vg3daevg3394) — United States
- [Senior Application Security Engineer](https://feeny.ai/job/senior-application-security-engineer-apollo-io-united-states-pg5j0pgtv8hr) — United States
- [Senior Software Engineer, Builder Studio](https://feeny.ai/job/senior-software-engineer-builder-studio-apollo-io-canada-united-states-hd7d6pkwnvhh) — Canada / United States
- [Head of Total Rewards](https://feeny.ai/job/head-of-total-rewards-apollo-io-san-francisco-fqf3hsem8ktn) — San Francisco, CA
- [Sales Manager, SMB & MM (India)](https://feeny.ai/job/sales-manager-smb-mm-india-apollo-io-bengaluru-9a6vr2njg9a2) — Bengaluru, India
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- [Account Executive, SMB](https://feeny.ai/job/account-executive-smb-apollo-io-salt-lake-city-e445by42v7a5) — Salt Lake City, UT
- [GTM Senior Solutions Consultant (Presales)](https://feeny.ai/job/gtm-senior-solutions-consultant-presales-apollo-io-united-states-1xpskfns2xfk) — United States