---
title: 'Customer Support Specialist at Buyers Edge Platform, LLC'
canonical: 'https://feeny.ai/job/customer-support-specialist-buyers-edge-platform-llc-becker-4wbrb0qnv0x8'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Support Specialist at Buyers Edge Platform, LLC

- **Company:** Buyers Edge Platform, LLC
- **Location:** Becker, MN
- **Posted:** 2026-07-16
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/buyersedgeplatformrecruiting/jobs/4715559005

## Job description

In this position you will be responsible for representing RealTime Solutions, our loyalty rewards programs and manufacturer clients to foodservice operators.  You will be working with cross functional teams, reference internal resources and generating data for our clients and programs.

Who we are:

A Minnesota-based company, RealTime Solutions® thrives on proactively addressing foodservice trends, pitfalls, and opportunities, always staying one step ahead. By seamlessly merging data intelligence with marketing finesse, we create campaigns and tactics that are not just reactive but rooted in insightful strategy. As a Buyers Edge Platform brand, our deep foodservice expertise and data-rich analytics set us apart, allowing us not only to identify growth opportunities for Fortune 500 food manufacturers, but also craft bold strategies and tactics that redefine their success in foodservice.

We are unable to offer work sponsorship for this role.

Your impact:

- Represent our clients and programs in a positive and professional manner
- Carry out operational day-to-day tasks for client programs, internal programs and projects by understanding customer goals and strategies
- Work with internal resources to meet client objectives and deadlines
- Accurately enter data, transaction processing and database updates
- Increase participation in our programs
- Inbound and outbound phone and email correspondence to educate foodservice operators about our services, tools and programs

About You:

- Minimum of 2 plus years of customer service or order processing experience preferred but not required
- Demonstrated ability to spend 80% of time on phone-based communications, including customer and client calls, internal meetings, project calls, and cross-functional collaboration with BEP partners
- Proficient with Microsoft Office 365, including Excel
- Previous experience in a CRM preferred but not required
- Experience in foodservice industry preferred but not required
- Ability to meet deadlines, manage multiple projects, prioritize, and work independently and as part of a team
- Ability to multitask and change direction quickly to accommodate changing business needs
- Demonstrates good judgement and positive attitude
- Must be resilient to customer rejection
- Accurately enter data, transaction processing and database updates
- Excellent verbal and written communication skills
- Friendly, courteous and professional demeanor in person, on phone and via email with internal team and with clients
- Dedication to customer service principles and maintaining relationships

Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for!

What's in this for you:

- Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
- Grow with us. Enjoy strong training, development, and competitive pay.
- Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

## About Buyers Edge Platform, LLC

## Company Overview
- **One-liner**: Buyers Edge Platform operates a digital procurement network that uses data, software, and supply chain expertise to help foodservice operators, distributors, and manufacturers reduce costs and improve efficiency.
- **Entity Type**: Private (Growth Stage; raised $1.145B total)
- **Headquarters**: Waltham, Massachusetts, United States
- **Founded**: 1998
- **Founders**: John Davie (CEO)

## Core Business
- **Primary industry/industries**: Foodservice technology, supply chain management, data analytics, group purchasing
- **Target customers**: B2B – Independent restaurants (56k+), foodservice operators (200k+ active locations), distributors, and manufacturers
- **Mission or purpose statement**: To drive better economic outcomes for foodservice stakeholders by unifying the supply chain through data and technology.

## Products & Services
- **Digital Procurement Network**: A platform that connects operators, distributors, and manufacturers to unlock data, reduce costs, and power smarter supply chain decisions.
- **Software Suite**: Purpose-built tools for foodservice operators to track spend, manage inventory, verify pricing, control food costs, and optimize profitability.
- **GPO (Group Purchasing Organization) Contracts**: 350+ manufacturer contracts allowing operators to reduce costs on food, disposables, uniforms, pest control, and more without changing products or processes.
- **Supply Chain Intelligence**: Data and AI engines that process billions of dollars of purchasing data to provide actionable insights and targeted opportunities for manufacturers and distributors.
- **Field-to-Fork Solutions**: Programs to stabilize prices, ensure food safety, and gain full transparency into produce, meat, dairy, and seafood supply chains.
- **Four Divisions**: The company operates four divisions that each handle different aspects of procurement, savings, and supply chain visibility.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total Funding – $1.145B raised; $100B+ in network transactions; 200k+ operator locations; 1,100+ employees
- **Notable Investors/Partners**: Not fully listed in search results, but the company has raised significant capital (latest round: $130M Line of Credit ~2 years ago) and has 350+ manufacturer contracts.
- **Growth Signals**: Exponential growth since 2013; 1,100+ employees across 17 unique companies; 171 million purchases analyzed daily; carbon neutral as of 2020 with a pledge for Net Zero emissions by 2040.

## Competitive Advantages
- **Largest purchasing data set in foodservice**: The company processes billions of dollars of purchasing data, giving it unmatched visibility into foodservice supply chains.
- **Integrated ecosystem**: Combines GPO contracts, software, data analytics, and supply chain expertise into one platform, creating a moat that is difficult for point-solution competitors to replicate.
- **Scale and network effects**: With 200k+ operator locations and 350+ manufacturer contracts, the network grows more valuable as more participants join.
- **20+ years of industry expertise**: Founded in 1998, the company has deep, long-standing relationships across the foodservice industry.

## Strategic Focus
- **Technology and AI**: The company is leaning heavily into technology and AI engines to automate procurement, analyze purchasing data, and deliver actionable insights.
- **Carbon neutrality and sustainability**: Pledged Net Zero emissions by 2040, with science-based targets validated by the Science Based Targets Initiative.
- **Expansion and integration**: Growing through acquisitions (17 unique companies under the platform) and building out its "hub city" model (started in Boston).
- **Continued growth**: In an "exciting period of exponential growth since 2013," the company is focused on adding value to the restaurant industry and expanding its network.

## Why Work Here
- **Culture**: Emphasis on work-life balance, starting from the leadership team. The company values diversity, inclusion, and unique perspectives. Described as having an "amazing office culture" with social, collaborative, and energizing spaces.
- **Remote/Hybrid/Office**: Flexible – some roles are listed as "remotely based" (e.g., DevOps Engineer), while the company also has office locations (Waltham, MA) with collaborative spaces.
- **Benefits**: Comprehensive health coverage, generous retirement match, flexible PTO, and internal opportunities for growth.
- **Engineering culture**: Technology is "the soul of this company," with teams of developers, data scientists, and analysts working on AI and data-driven products. Employees work on projects across the enterprise, offering variety and collaboration.
- **Growth opportunities**: The company is rapidly expanding (1,100+ employees) and offers endless opportunities for personal and professional growth.

## Sources
1. [Buyers Edge Platform – Official Website](https://buyersedgeplatform.com/)
2. [Buyers Edge Platform – About / Who We Are](https://buyersedgeplatform.com/about/who-we-are/)
3. [Buyers Edge Platform – Careers](https://buyersedgeplatform.com/about/careers/)
4. [Buyers Edge Platform – Job Board](https://buyersedgeplatform.com/about/careers/job-board/)
5. [CB Insights – Buyers Edge Platform Profile](https://www.cbinsights.com/company/buyers-edge-platform)

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