---
title: 'Customer Support Specialist at Clinically AI'
canonical: 'https://feeny.ai/job/customer-support-specialist-clinically-ai-san-diego-3rsw55z4bb9t'
type: 'job'
last_seen: '2026-11-08'
---

# Customer Support Specialist at Clinically AI

- **Company:** Clinically AI
- **Location:** San Diego, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.ashbyhq.com/ClinicallyAI/1420a213-82ac-4e85-ad16-f767cd99faa2

## Job description

## About Clinically AI

Clinically AI is a rapidly scaling healthcare AI company transforming how behavioral health and healthcare organizations manage clinical documentation, compliance workflows, chart auditing, and operational efficiency through artificial intelligence. Our platform helps clinicians, compliance teams, administrators, and healthcare organizations reduce administrative burden, improve documentation quality, strengthen audit readiness, and operate more efficiently. We’re profitable, expanding rapidly, and engineering our way through some of the hardest problems in healthcare and AI governance.

The Opportunity

We are seeking a Customer Support Specialist to serve as a front-line resource for the healthcare providers and users of Clinically AI’s AI-powered platform.

This is an entry-level role ideal for someone with customer-facing experience who is comfortable with technology and excited to build skills in SaaS, artificial intelligence, and healthcare technology.

You do not need to come in as an expert in AI, healthcare, or IT infrastructure. We’ll provide training on our products, AI capabilities, healthcare workflows, and the technical environments our customers use. Within your first several months, you’ll handle common questions independently and know when to escalate, with clear opportunities to grow into advanced support, technical support, implementation, or customer success roles.

## What You’ll Own

- Serve as an initial point of contact for customer questions and support requests, resolving issues in a timely and professional manner.
- Help customers troubleshoot common technical issues involving login, access, SSO, browser extensions, applications, product functionality, and AI-generated documentation.
- Guide clinicians, administrators, and other users through features and workflows so they can succeed on the Clinically AI platform.
- Help customers understand how their input, templates, and instructions influence AI-generated documentation.
- Investigate AI output concerns alongside experienced team members to determine whether an issue relates to user input, configuration, prompting, or the product.
- Gather screenshots, examples, and reproduction steps within the various EHRs that we work with. Complex issues can be efficiently escalated to Product or Engineering.
- Contribute to FAQs, troubleshooting guides, training materials, and other customer support documentation.
- Identify recurring questions, usability challenges, and customer feedback that can help improve the product.
- Build deep expertise in Clinically AI’s platform, products, workflows, and customers.

## What We’re Looking For

- Customer-First Mindset. You enjoy helping people and approach every question with patience, empathy, and professionalism.
- Technical Aptitude. You’re comfortable learning new software, working through technical problems, and figuring out how things work.
- Problem-Solving Skills. You investigate issues, ask good questions, test possible solutions, and seek help when needed.
- Clear Communication. You explain technical concepts in straightforward language to people with different levels of technical experience.
- Organization. You manage multiple requests, keep good notes, and follow issues through to resolution.
- Curiosity About AI. You’re excited to learn how AI and large language models apply in a real-world product.
- Adaptability. You learn quickly and thrive in a growing startup where processes and products continue to evolve.

Required Qualifications

- Approximately 1–2 years of experience in customer service, customer support, help desk, SaaS support, technical support, or another customer-facing role. Relevant internships or part-time experience may also be considered.
- Comfort with computers, web-based applications, and troubleshooting common software issues.
- Strong written and verbal communication skills, with the ability to explain processes clearly and patiently.
- Strong organizational skills and attention to detail.
- Demonstrated ability and willingness to learn new technologies.
- Ability to gather information, document an issue clearly, and escalate it when appropriate.

## Preferred Qualifications

- Previous experience at a SaaS or technology company.
- Familiarity with SSO, Microsoft Entra ID/Azure AD, Microsoft Intune, or Windows Group Policy.
- Experience with a ticketing or support platform such as Jira Service Management, Pylon, or similar.
- Exposure to AI tools such as ChatGPT, Claude, Gemini, or other generative AI applications.
- Experience training or helping others learn software.
- Basic familiarity with healthcare, behavioral health, HIPAA, or EHR/EMR systems.

## Compensation & Benefits

Base salary: $75,000–$85,000

Actual compensation will depend on experience, scope, and overall alignment with the role. We offer competitive compensation, stock options, unlimited PTO, medical, dental, and vision coverage, and a 401(k) with company match and Roth option.

Clinically AI provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other characteristic protected by applicable law.

## About Clinically AI

## Company Overview
- **One-liner**: Clinically AI provides an AI-powered platform for behavioral health organizations to automate clinical documentation, ensure compliance, and reduce administrative burden.
- **Entity Type**: Private (Startup)
- **Headquarters**: San Diego, California, United States
- **Founded**: 2023
- **Founders**: Ross Young (CEO) and Elijah Lipsky (CTO)

## Core Business
- **Primary industry**: Healthcare IT / Behavioral Health Technology
- **Target customers**: B2B; behavioral health organizations including private practices, group practices, and multi-state networks; clinicians, case managers, and compliance teams.
- **Mission or purpose statement**: To support clinicians by using AI to reduce administrative burden, minimize compliance risk, and help care teams spend more time with people—not in clicks. The company believes in "augmented intelligence, not artificial replacement."

## Products & Services
- **Clinical Notes AI**: An AI-powered documentation tool that generates accurate, individualized clinical notes in seconds. It is "Chart-Aware," meaning it understands the longitudinal client record and documents in context. It aligns with service lines, treatment plans, and client goals.
- **Comply**: A real-time chart auditing tool that aligns with an organization's best practices and regulations to provide chart quality metrics and catch issues before they become problems.
- **Front Door**: A referral support tool for program placement and summarization (currently in beta).
- **Supervise**: A supervision tool with insights for supervising staff and associates (coming soon).

## Market Standing
- **Valuation/Market Cap**: Not publicly available.
- **Key Metric**: Total Funding – Not publicly available. The company is privately held and has not disclosed funding rounds.
- **Notable Investors/Partners**: Not publicly disclosed. The company lists "Technology Partners" on its website but does not name specific investors.
- **Growth Signals**: The company has grown from 13 to 21 employees (+40% YoY) as of mid-2026. It has a LinkedIn following of 3,465 (+79.3% yearly growth). It is used by "thousands of clinicians nationwide." The company reports a 60-80% reduction in documentation time and a 40% reduction in payer reviews for level of care placement.

## Competitive Advantages
- **Purpose-built for behavioral health**: Unlike general AI scribes, Clinically AI is designed specifically for the workflows, regulations (e.g., FERPA, HIPAA), and service lines of behavioral health and integrated care.
- **EHR agnostic**: The platform integrates with any web-based EHR, allowing organizations to keep their existing systems.
- **Ethics-first, clinician-centered AI**: The company emphasizes "augmented intelligence" and that clinical judgment directs the AI, not the other way around. They offer zero data retention options and are SOC 2 certified.
- **Chart-aware AI**: The AI understands the full longitudinal client record, not just a single session, leading to more accurate and contextual documentation.

## Strategic Focus
- **Scaling the platform**: The company is actively hiring across engineering, product, sales, and clinical informatics to support growth.
- **Expanding product suite**: Moving beyond notes into compliance, referral management, and supervision tools.
- **Deepening EHR integrations**: Ensuring seamless integration with the leading EHR platforms used in behavioral health.
- **Building for enterprise**: Offering solutions for solo practitioners, group practices, and large multi-state networks.

## Why Work Here
- **Culture**: The company describes itself as a team of "creatives, clinicians, product thinkers, engineers, and behavioral health advocates." They value mission-driven work, transparency, and ethical technology. They are "allergic to buzzwords."
- **Remote-first**: The company is fully remote, with team members distributed across the US and Spain. They emphasize "Work Anywhere. Impact Everywhere."
- **Impact**: Employees work on tools that directly support clinicians doing "some of the hardest, most human work there is." The company is focused on solving real problems in behavioral health.
- **Growth**: As an early-stage company, there is room for employees to grow professionally and personally as the company scales.
- **Diversity & Inclusion**: Clinically AI is an equal opportunity employer committed to building a team that reflects the diversity of the communities they serve.

## Sources
1. [clinicalnotes.ai](https://www.clinicalnotes.ai/index.html)
2. [clinicalnotes.ai - Careers](https://www.clinicalnotes.ai/about/careers.html)
3. [LinkedIn - Clinically AI](https://www.linkedin.com/company/clinically-ai-1)
4. [clinicalnotes.ai - Executive Team](https://www.clinicalnotes.ai/about/meet-our-executive-team.html)
5. [clinicalnotes.ai - Careers (alt)](https://www.clinicalnotes.ai/1moved-careers.html)

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