---
title: 'Customer Support Specialist at Cluely'
canonical: 'https://feeny.ai/job/customer-support-specialist-cluely-remote-yw8zyyr91sgq'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Support Specialist at Cluely

- **Company:** Cluely
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2025-11-30
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/cluely/8df702c4-22fc-4797-9c92-2df9e6f096c2

## Job description

Location: Remote Type: Part-Time Compensation: $25/hour Hours: 10:00 AM - 2:00 PM ET (Monday-Friday) and or Saturday & Sunday

## ABOUT THE ROLE

Cluely is seeking a Customer Support Specialist who thrives in a fast-paced startup environment and wants to play a meaningful role in shaping product direction through direct customer interaction. This is more than just a support position—it's an opportunity to serve as the crucial bridge between our customers and our product team, giving you real influence over how Cluely evolves to meet user needs.

In this role, you'll be responsible for managing our customer support inbox through Intercom, ensuring every customer inquiry receives a timely and thoughtful response. Your primary objective will be to achieve inbox zero each day by resolving customer issues efficiently—whether that means processing refunds through Stripe, providing helpful guidance, or escalating technical issues to our engineering team via Slack.

## WHAT YOU'LL DO

Your day-to-day responsibilities will include:

- Managing Customer Communications: Monitor and respond to all incoming customer support tickets through Intercom during your shift, maintaining our commitment to responsive, helpful service
- Problem Resolution: Assess each customer inquiry and determine the appropriate course of action—whether it's providing a solution directly, processing a refund, or escalating to engineering
- Processing Refunds: Handle refund requests efficiently through Stripe when appropriate, ensuring customers have a smooth experience even when things don't work out
- Engineering Escalation: Identify technical issues that require engineering attention and communicate them clearly to our development team through Slack, serving as the customer's advocate
- Inbox Management: Work toward inbox zero by the end of each shift, ensuring no customer is left waiting for a response
- Customer Insights: Share valuable feedback and patterns you observe from customer interactions that could inform product improvements

## WHAT WE'RE LOOKING FOR

The ideal candidate will bring:

- Startup Enthusiasm: A genuine passion for the startup ecosystem and excitement about being part of a growing company where your work directly impacts the business
- Communication Skills: Clear, empathetic written communication abilities that help customers feel heard and supported
- Problem-Solving Mindset: The ability to quickly assess situations and determine the best path forward, whether that's resolving an issue independently or knowing when to escalate
- Technical Comfort: Confidence using customer support tools and the ability to learn new platforms quickly (we use Intercom, Slack, and Stripe)
- Reliability: Consistency in showing up for your scheduled shift and maintaining our high standards for customer care
- Customer Empathy: A natural inclination to put yourself in the customer's shoes and advocate for their needs
- Independence: The ability to work autonomously and make good judgment calls without constant oversight

## TOOLS YOU'LL USE

- Intercom: Our primary customer communication platform where you'll manage all support tickets
- Slack: For internal communication and escalating issues to our engineering team
- Stripe: For processing refunds when necessary

## About Cluely

## Company Overview
- **One-liner**: Cluely is a desktop application that provides real-time AI assistance during virtual meetings, generating notes, answers, and next steps without joining as a bot or appearing on shared screens.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, United States
- **Founded**: 2025 (April 20, 2025)
- **Founders**: Chungin “Roy” Lee, Neel Shanmugam, Alex Chen

## Core Business
- **Primary industry**: Artificial intelligence / AI meeting assistant software
- **Target customers**: B2B professionals and individual users who attend frequent virtual meetings (Zoom, Google Meet, Microsoft Teams, etc.)
- **Mission statement**: Not explicitly listed, but the product positions itself as “the #1 undetectable AI for meetings” and aims to help users “be the most prepared person on every call.”

## Products & Services
- **Cluely Desktop App**: A real-time AI meeting assistant that listens to meeting audio, transcribes with 95% accuracy, and provides instant answers, notes, and action items. It uses an overlay that is invisible to screen sharing and never joins the meeting as a participant. Supports 12+ languages. Available via subscription (e.g., $20/month per seat).

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of **$20.3M** (Seed $5.3M + Series A $15M). Claimed annual recurring revenue of **$5.2M** (per founder screenshots, though an earlier $7M claim was later admitted as false).
- **Notable Investors**: Andreessen Horowitz (led Series A), Abstract Ventures (co-led Seed), Susa Ventures (co-led Seed).
- **Growth Signals**: 70,000 user signups in the first week after launch; headcount grew to ~24 employees (LinkedIn) with 1,700% YoY growth; operations in 7 countries; monthly website traffic of ~752,000 visits.

## Competitive Advantages
- **Undetectability**: The app never appears in shared screens, recordings, or meeting participant lists, making it discreet for user-facing use.
- **Speed**: Real-time transcription with a claimed response time of ~300ms, faster than many competitors.
- **Compatibility**: Works with all major meeting platforms (Zoom, Google Meet, Teams, Webex, Slack) without requiring integration.
- **Privacy**: Does not join meetings as a bot; user’s own audio is processed locally or via cloud.

## Strategic Focus
- Pivoted from an initial controversial “cheat on everything” marketing campaign toward positioning as a legitimate AI meeting assistant competing with tools like Otter.ai.
- Focus on enterprise adoption and reliability, with improvements to product accuracy and latency since launch.

## Why Work Here
- Fast-growing startup (24 employees, 1,700% YoY headcount growth) with significant venture backing (a16z, etc.).
- Engineering-heavy culture with a tech stack including TypeScript, React, Swift, Docker, Kubernetes, and OpenAI.
- Controversial but high-profile founding story (founders suspended from Columbia over Interview Coder tool) gives the company a “rebellious” brand.
- Roles span marketing, engineering, design, and customer experience; key executives include a CEO/Co-Founder (Roy Lee), COO (Neel Shanmugam), and CTO (Alex Chen).
- Headquarters in New York City; office presence likely (previously San Francisco but moved to NYC).

## Sources
1. [cluely.com](https://cluely.com/)
2. [linkedin.com/company/cluely](https://www.linkedin.com/company/cluely)
3. [pitchbook.com/profiles/company/802998-10](https://pitchbook.com/profiles/company/802998-10)
4. [wikipedia.org/wiki/Cluely](https://en.wikipedia.org/wiki/Cluely)
5. [jobs.ashbyhq.com/cluely](https://jobs.ashbyhq.com/cluely)

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