---
title: 'Customer Support Specialist at Cprime'
canonical: 'https://feeny.ai/job/customer-support-specialist-cprime-cincinatti-wpqrhbv5na0h'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Support Specialist at Cprime

- **Company:** Cprime
- **Location:** Cincinatti, OH
- **Compensation:** $19–$20/hr
- **Work type:** onsite
- **Posted:** 2026-02-26
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/cprime/2ccbfad1-be7e-4627-a10a-a4dcdc212639

## Job description

Role:                   Specialist 2, Customer Support Contract:            3+ months- Contract-to-Hire Location:             Blue Ash, OH (no remote work available)

Job Description: Onsite in Blue Ash, OH (no remote work available) Start:  04/27

Schedule:  Mon-Fri 8:30 am- 5pm EST Pay $20.00/hour Would prefer candidates who have worked in call center, retail, food services, cashiering, dispatch, banking, or any role that involves heavy customer service. You will support inbound customer inquiries and resolve customer issues by delivering world-class customer service.  In Green Dot Customer Support, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues. Job Responsibilities Ensure that all customer escalations and complaints are managed to excellent professional standards and within Green Dot terms and policies.Receive inbound contacts calls and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met.  Maintain personal and team accountability for productivity and efficiency.Demonstrate ownership of customer issues and work proactively with Green Dot business units, partners and vendors to manage issues through to a complete resolution in a timely manner.Demonstrate sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.Demonstrate the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products.Advocate as the voice of the customer to Green Dot.  Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.Understand current business processes and tools that impact our customers and work with the manager and the necessary owners internally to resolve any issues and fix processes.Capture all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.Follow escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.Utilize appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail.

Job Requirements 1+ years of customer service and/or contact center experience preferredStrong verbal and written communication skills.

-

## About Cprime

## Company Overview
- **One-liner**: Cprime is a global consulting and solutions firm that helps enterprises modernize their operating models by aligning technology, workflows, and organizational structures.
- **Entity Type**: Private (Backed by Goldman Sachs and Everstone Capital since 2023)
- **Headquarters**: Dallas, Texas, USA (with 17 total offices globally)
- **Founded**: 2003
- **Founders**: Not publicly available

## Core Business
- Primary industry: IT Consulting, Digital Transformation, and Enterprise Services
- Target customers: B2B, primarily large enterprises (300+ Fortune 500 companies served) across 30 countries
- Mission/Purpose: To help visionary business leaders compose solutions, execute implementations, and perform against business goals — with a growing focus on embedding AI across the enterprise.

## Products & Services
- **Strategic Advisory & Consulting**: End-to-end transformation services from strategy to execution, including Agile, product, and technology solutions.
- **AI Transformation Consulting**: Human-first approach to AI adoption, focusing on decision flow, workflows, and organizational change to build AI-native foundations.
- **Platform Implementation & Management**: Services for major enterprise platforms including Atlassian, Salesforce, and ServiceNow/Moveworks, covering migration, optimization, and integration.
- **Data & Governance Consulting**: Rewiring infrastructure (data, governance, integration, AI, and change) into connected systems for speed, scalability, and decision-ready operations.
- **DevSecOps & Cloud Engineering**: Senior-level engineering services for secure cloud operations and continuous delivery pipelines.
- **Software Licensing & SaaS Management**: Specialized services for optimizing software licensing agreements and managing SaaS portfolios.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total headcount of 800+ team members; served 2,500+ clients across 30 countries
- **Notable Investors/Partners**: Backed by Goldman Sachs and Everstone Capital since 2023
- **Growth Signals**: 22 years of operating history; 300+ Fortune 500 companies as clients; growing focus on enterprise AI adoption; global expansion with offices across the US and India

## Competitive Advantages
- Multi-platform expertise (Atlassian, Salesforce, ServiceNow, Moveworks) creating a unique cross-vendor vantage point
- "Human-first AI transformation" methodology focusing on adoption rather than just technology — reducing implementation failure risk
- Global delivery capability with proximity to clients across North America and Asia
- Strategic backing from Goldman Sachs and Everstone Capital provides financial stability and growth capital
- Deep enterprise relationships built over two decades (2,500+ clients)

## Strategic Focus
- Embedding AI across the enterprise as a core capability, helping clients build AI-native foundations
- Expanding hybrid delivery model with key offices in Dallas (HQ), Boston, Seattle, Portland, Denver, Cary (NC), Bothell (WA), Hyderabad (India), and Chennai (India)
- Growing senior-level engineering and consulting talent, especially in DevSecOps, Cloud, and AI specialties
- Driving measurable outcomes in IT, product, and business operations for large enterprise clients

## Why Work Here
- **Work Model**: Hybrid and remote options available depending on role (e.g., many technical roles in India are Remote; US-based roles like ServiceNow Sales Executive offer remote; some roles like Senior Atlassian Consultant are Hybrid)
- **Culture**: Described as a global but collaborative firm with a focus on "illuminating opportunities others miss" — combining data, action, and orchestration
- **Perks & Benefits** (per Built In profile):
  - Performance bonuses
  - Employee discounts
  - Diversity-based Employee Resource Groups
  - Family medical leave and generous parental leave
  - Dental, health, and Flexible Spending Account (FSA) benefits
  - Job training and talent development programs
- **Engineering Culture**: Strong emphasis on senior-level technical talent (Senior DevSecOps & Cloud Engineer, Senior Software Licensing Specialist) with hybrid work options; hands-on execution combined with strategic advisory
- **Career Growth**: 22-year track record of stability; growing headcount (800+); backed by major private equity; opportunity to work with 300+ Fortune 500 clients on cutting-edge AI and cloud transformations

## Sources
1. [cprime.com/careers](https://www.cprime.com/careers/)
2. [cprime.com](https://www.cprime.com/)
3. [cprime.com/about-us](https://www.cprime.com/about-us/)
4. [jobs.lever.co/cprime](https://jobs.lever.co/cprime)
5. [builtin.com/company/cprime](https://builtin.com/company/cprime)

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